Technical Writers Resume Profile

Summary of qualifications

Senior technical writer and information systems professional. Documentation, procedural analysis, development and production support, testing, training, human factors, change management, and operations. Skilled at communicating complex technical material to diverse audiences through documentation, user interface design, application support, training, online help, and job aids. Successful value-added assignments as a team member, project leader, and sole resource for major corporations, mid-sized companies, and a successful start-up.

Operating environments

Microsoft Windows, Word, Visio, Excel, PowerPoint, VSS, SharePoint Atlassian Confluence, JIRA Xerox DocuShare Oxygen XML Editor ArborText Adept SGML publishing tools Adobe FrameMaker and Acrobat HTML Linux, UNIX, Bourne and Korn shells, troff CorelDraw Paint Shop Pro XV Micrografx Designer.

Past experience includes Lotus Notes QuickPlace, Ventura Publisher, WordPerfect, INFORMIX, TSO/ISPF, OS/MVS JCL, PL/1, RAMIS II, FORTRAN IV, COBOL, IBM 370 BAL, PDP-11 assembler.

Professional experience

Confidential

Technical writer for DevOps organization. Documented development standards and procedures on Confluence portal.

Confidential

Technical writer for Global Operations Services group. Analyzed engineering and QA requirements and developed installation and configuration documentation for Global Operations Support organization.

Confidential

Senior technical writer, analyst, and tester for a DoD system building and deploying S1000D-compliant IETMs. Analyzed technical solutions, created and executed test plans. Tested integration of third-party software components and updated affected documentation. Participated in project planning in an agile development environment. DoD Secret clearance.

Confidential

Technical documentation analyst for Release Management organization. Researched and analyzed operations requirements, interviewed target audiences, developed standards, and collaborated on process design. Tested engineering models and produced installation, administration, and engineering documentation for Solaris, Windows, and Linux systems. Organized and maintained field support libraries on DocuShare.

Confidential

Technical writer for Chase Home Finance. Conducted analyses and provided process documentation for application development services group. Developed internal documentation standards. Provided usability input and administered project office QuickPlace site. Redesigned architecture group PLC construction tollgate approval process.

Confidential

Documentation project leader and technical writer for a Java-based RBOC capital management application. Produced requirements, standards, and design documents. Designed and implemented documentation templates. Established and administered document control procedures. Provided human factors input for interface design and process flow.

Confidential

Senior technical writer for Tru64 UNIX Publications group. Developed and maintained operating system installation and system management documentation for developers, administrators, and end-users. Documentation project leader for new hardware support delivery and installation. Participated in installation development, publications tools, and documentation process teams. Researched trouble reports and diagnosed application and process problems for documentation and development staff. Provided support for Microsoft applications and Adept publishing tools.

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