SUMMARY

• Dynamic, results driven, and experienced Windows support engineer with a diverse background in support technologies including Windows Server and Desktop, and VMware ESXi.
• Recognized for demonstrating strong problem solving abilities, interpersonal communication skills, teh ability to work within a team environment, and leadership skills.

KEY COMPETENCIES INCLUDE:

• Application Support
• Hardware Support
• Network Administration
• Systems Implementation
• Microsoft Clustering
• Windows Security
• Automation Scripting
• Server Virtualization
• OS Diagnostics

TECHNICAL SKILLS

Platforms: Windows Server 2000/2003/2008/2012, VMware, Windows 7/XP/Vista, VMWare ESXi

Hardware: HP, IBM, Dell

Software: MS Office, MS Project, Symantec Enterprise Security Manager, Tivoli, HP Systems Insight Manager, Microsoft Systems Center Operations Manager, VBScript, PowerShell, XML, Peregrine

PROFESSIONAL EXPERIENCE

Confidential, Columbus OH

GTI IPD Wintel / Tech Ops Analyst

Responsibilities:

• Responsible for Planned Change Implementation and Disaster Recovery support on 20,000+ servers.
• Authored PowerShell modules to encapsulate Windows local security functionality to be used for gathering audit data, to embed data from Oracle inventory system into bulk server WMI queries, and to provide remote cluster configuration reporting.
• GTI GSO Wintel / Tech Ops Analyst, Wintel Production Server Support2012 - 2013
• Member of GSO Wintel L2 Production support team supporting 20,000+ servers. Responsible for hardware fault resolution, Operating System Support, Incident Management and Change Implementation

Engineer Lead

Confidential

Responsibilities:

• Acted as infrastructure subject matter expert (SME) during teh realignment of over 500 servers to different organizational support groups. Trained engineers new to teh transitioned environments on support of those environments and provided continuity of support for Line of Business (LOB) teams during teh realignment.
• Performed pre and post implementation tasks as part of numerous technical refresh projects including security remediation, SAN migration, Application diagnostics and OS configuration. Worked closely with Project Managers during projects to ensure compliance with post implementation support best practices.
• Performed diagnostics and Root Cause Analysis (RCA) for outage events.
• Daily operations including incident remediation, security remediation, and planned server maintenance events.
• Developed automation scripting for inventory management and data cleansing as well as server remediation.
• Participated in teh transition of over 750 call-recording and routing related servers between organizational support groups. Provided documentation and training as necessary to teh new support teams.
• Remediated 350+ servers installing and configuring HP Systems Insight Manager (HP SIM) for hardware monitoring as well as conversion of Tivoli event monitoring to different support infrastructure for 700+ servers.
• Developed automation scripts to gather configuration data from remote servers, perform security remediation, manage server configuration and perform application management for OS patching support.
• Daily operations including incident remediation, server security remediation, and planned server maintenance tasks.
• Developed automation scripting to facilitate patch management for manual touch application environments reducing time required to patch by two hours for a set of 50+ servers.

Engineer Lead

Confidential

Responsibilities:

• Built and configured HP Systems Insight Manager environment to manage more TEMPthan 500 physical servers.
• Managed work stream for several Enterprise projects such as DNS server decommissioning, SNMP remediation and NIC Teaming affecting all servers supported by teh Retail organization with 100% success and zero downtime .
• Acted as SME for client side SAN related support issues including SRDF, SRDF-A and NAS technologies.
• Performed daily support and problem resolution for 1800+ Windows servers.
• Performed engineering related project tasks as required for teh implementation of multiple projects throughout teh Retail environment. Ensured dat Retail standards and practices necessary for successful long term support were being addressed and offered solutions as necessary.
• Performed in depth diagnostics as necessary to resolve priority outages using diagnostic tools such as Spotlight, Windows Performance Monitor, IISDiag, PAL, WinDebug and various other Microsoft specific diagnostic tools.
• Created automation scripting as necessary for inventory data gathering and process efficiency.
• Performed Implementation Engineering for Home Finance line of business systems and applications.
• Performed server remediation, OS Security Patching, rack and stack, production support and problem resolution for IBM, Compaq and Dell server hardware.
• Developed server automation scripting for security auditing and inventory management.
• Performed server hardware inventory management for 300+ servers, including a physical audit of teh entire environment

Infrastructure Analyst

Confidential

Responsibilities:

• Functioned as application expert for in-house developed data translation middleware interfacing with legacy systems.
• Acted as point person for teh business unit for teh purposes of application troubleshooting and diagnostics. Performed basic project coordination activities between multiple departments to insure timely project completion
• Analyzed software systems under development and created technical documentation to support them. Created application flow diagrams, application troubleshooting guides and server run-books.
• Performed server installations, fault diagnostics and general system administration for multiple projects
• Audited Citrix application server farms and performed software installation, updates and patches as necessary to insure operational consistency.
• Consolidated over 100+ application scripts into one script-based application using XML, XML-DOM, SOAP and Windows Scripting Host (WSH) in order to eliminate version control issues.
• Worked with software developers as necessary to troubleshoot applications and assist with diagnostics of malfunctioning software

Confidential, Westerville OH

Senior Systems Engineer

Responsibilities:

• Analyzed business requirements and developed proposals for technical architecture necessary to fulfill those requirements. Translated technical designs into budget proposals suitable for presentation to upper management.
• Responsible for yearly capacity planning, budgeting and acquisitions of technology purchases. Developed and maintained necessary vendor relationships to allow multiple sources for proposal bids. Maintained software licenses and software subscription programs.
• Maintained and operated corporate data center at 99.99% up-time as it grew from 1 to 50+ servers. Maintained servers and systems at industry standard "best practices" for security hot-fixes and patches. Monitored event logs and analyzed network traffic as necessary to troubleshoot error conditions.
• Performed server OS version upgrades and NOS platform migrations as necessary. Migrated from Novell 3.12 to NT 4.0. Designed and implemented multi-domain Active Directory environment during upgrade from NT 4.0 to Windows 2000.
• Responsible for planning, development and implementation of infrastructure (LAN/WAN) solutions necessary to securely support 200+ users in 15+ locations nationwide. Configured and supported internet connectivity and proxy servers, point-to-point firewall VPN’s, dial-up VPN’s, Citrix XPa application server farm and NFuse/Citrix Secure Gateway.
• Installed and maintained 2 node active-active clustering (MSCS) for SQL/OLAP, and active-passive Exchange and File and Print clusters. Installed and maintained load balanced web farms (NLB) and Site Server Content Deployment for production web application deployment and teh synchronization of a load balanced FTP server farm.
• Installed and maintained application development environment (Development, Quality Assurance, Functional Testing and Production) for n-tier internet application development using Visual Studio, IIS, COM+, SQL 2000, MSMQ and BizTalk 2002.
• Performed server configuration, installed COM+ components, ODBC DSN connections, created web sites and virtual directories as requested by development teams, and managed application security configurations.
• Installed and maintained application development environment (Development, Quality Assurance, Functional Testing and Production) for n-tier internet application development using Visual Studio, IIS, COM+, SQL 2000, MSMQ and BizTalk 2002. Performed server configuration, installed COM+ components, ODBC DSN connections, created web sites and virtual directories as requested by development teams, and managed application security configurations.
• Responsible for analysis of user requirements and evaluation and implementation of necessary support software and systems.
• Responsible for initial training of help desk technicians and system engineering staff and providing technical oversight and guidance when necessary. Developed and documented standards and practices for hardware and software deployment.
• Planned successful design and relocation of corporate data center including physical security, LAN cabling, cable management, UPS, fire suppression and HVAC requirements.
• Developed database applications using Visual FoxPro and SQL, performed data analysis and generated reports as necessary to support business users