AREAS OF EXPERTISE

• User and Technical Documentation Management and Development

• Technical Training Design and Development

• Authoring Tools: Adobe RoboHelp, Captivate, Presenter
• Designed and developed Performance Support System using Adobe RoboHelp supporting the rollout of a new, streamlined HR service delivery model. Integrated the Performance Support System into HR SharePoint Site for storage and delivery of RoboHelp content. (Pitney Bowes Stamford, CT)
• Created and delivered customized Adobe RoboHelp training and work instructions for Help Desk training and documentation team (ING - Minot, ND).
• Provided expertise in, the design, development and implementation of training and documentation, with special emphasis on technology-based and blended methodologies for ERP (SAP) implementation at Bristol-Myers Squibb (Plainsboro, NJ) using Adobe Captivate, Presenter, and RoboHelp.
• Researched, selected, and supported use of training/documentation technology tools and methodologies for ADR, ADP, IKON, Hobart West Group, Pitsco, and BMS.

PROFESSIONAL EXPERIENCE

Confidential, Plainsboro, NJ - 2002- Present

e-Learning Consultant (Self-Employed)

• Designed and developed Performance Support System using Adobe RoboHelp supporting the rollout of a new, streamlined HR service delivery model. Integrated the Performance Support System into HR SharePoint Site for storage and delivery of RoboHelp content. (Pitney Bowes Stamford, CT)
• Created and delivered customized Adobe RoboHelp training and work instructions for Help Desk training and documentation team (ING - Minot, ND)
• Provided project management of, and expertise in, the design, development and implementation of training and documentation, with special emphasis on technology-based and blended methodologies for ERP implementation using Adobe Captivate, Presenter, and RoboHelp. (Bristol-Myers Squibb - Plainsboro, NJ)
• Completed roll-out training for 10-month implementation of PeopleSoft generic and custom-built Accounts Receivable and Claim Processing modules using Adobe Captivate. (MetLife - Bridgewater, NJ)
• Developed prototype for a web-based, blended learning system targeting the maturing learner and fostering the creation of self-customized learning agendas: CareerPorts (Pitsco Inc., Pittsburg, KS).

Confidential Florham Park, NJ and New York, NY - 2004 - 2008

Director Business Analysis and Training

• Managed team of business analysts supporting use and best practices for corporate systems, including payroll, HR, sales automation, and business operating systems.
• Conducted requirements gathering and created documentation for development of proprietary business operating system including order processing, production tracking, billing, accounts payable, accounts receivable, and cash applications.
• Designed and developed training programs (Adobe Presenter) and on-line help (Adobe RoboHelp) for proprietary business operating system.
• Managed development and delivery of training for SalesLogix sales automation package.

Confidential, New York, NY - 1999 - 2002

VFR/DCS Education and Support Manager

• Managed development and delivery of professional services supporting a web-based, collaborative, litigation research tool, the Virtual File Room (VFR).
• Managed development and delivery of technology- based and stand-up training materials.
• Designed and managed the development of a Flash-based on-line assistant (training and reference tool) for the VFR.
• Managed vendor relationship for hosting of VFR services on IBM Web Server Farm.

Confidential, INC., Roseland, NJ - 1988 - 1999

Director Service Training (1995 - 1999)

• Managed the tactical and financial operation of the national Payroll Service Training program, delivering over 4000 class days each year to new hire and experienced associates.
• Directed the design and development of training texts, CBTs and instructor materials.
• Implemented print on demand services, reducing time to market for new and revised training materials from 12 weeks to 4 days.
• Developed a mentor-driven continuing education program founded in detailed job task analyses of 1 line manager, 1 back-office operation, and 2 service representative positions.
• Managed delivery of classroom training events in two corporate locations (NJ and CA) and special events in 42 field office locations.

Manager Training Technology (1991 - 1995)

• Managed technical staff providing authoring system and LMS support to training development and delivery groups in corporate training department.
• Developed general support tools including a network-based performance support center, a mainframe-based Training Participant Evaluation and Prescription system, and training use and effectiveness databases.
• Produced Training Style Guide and Templates for use in all training development projects.

Project Manager Training Technology (1988 - 1991)

• Implemented the Phoenix LMS as the curriculum driver for a national new-hire training program, including progress tracking and assessments.
• Initiated, designed and managed the implementation of Learning Resource Centers in all 42 field locations, providing physical space and technology needed to support the Phoenix-based training programs.
• Established templates and authoring tools required to design and develop technology-based training materials and assessments.

Confidential, Princeton, NJ - 1984 - 1988

Manager of Training and Consulting (1987 - 1988)

• Developed and delivered user training for ADROIT, a DOS CBT authoring system.
• Provided consulting services for ADROIT clients needing assistance on first projects, or supplements to internal resources.
• Developed and delivered ADROIT Development Partner certification program.

CBT Educator (1984 - 1987)

• Designed and developed CBT programs for ADR clients. Topics included training on 4GL programming, database management systems, code repositories, and CBT authoring.

EDUCATION

• PhD Candidate (ABD), Psycholinguistics
• Area of Concentration: Cognitive Processes of Adult Language Acquisition
• MA,
• Honors
• BA, Germanic Languages and Literature ; Minor, Linguistics
• Junior Year Abroad

ARTICLES / PRESENTATIONS

• Planning and Implementing an On-line Call Center University, Presented at the IQPC Call Center University Conference, Atlanta, GA. April 1999
• Invited to serve as a participant on a Panel of Training Practitioners as part of a project to develop a generic Learning Style Machine Hosted by Pitsco, Inc., Pittsburg, KS. April, 1998
• Using PHOENIX as an Application Development Environment, Seminar presented at Legent Corporations International Performance Support User Group. February, 1994
• Client/Server: Leveraging Existing Tools, Roundtable hosted by Attachmate, Inc. September, 1993
• The Computer-Based Training Development Process, Presented with Edward Dobrowolski at ADR, Inc. User Groups October, 1986 and September, 1985
• The Automatic Analysis of Spelling Errors During Foreign Language Computer-Based Learning, Presented at Computerized Language Instruction Consortium, November, 1980

ADVANCED SKILLS DEVELOPMENT

• Leadership 2000: Managing Diversity for Enhanced Business Results, Simmons Associates, Inc., March 4, 1998
• Management Through Quality Leadership, Automatic Data Processing, March 16-20, 1998
• Leadership for Technical Managers, Center for Creative Leadership, September 12-16, 1994
• Skilled Leadership, Automatic Data Processing, October 4-8, 1993

SKILLS
Technical

• MS Project, Jira/GreenHopper, IBM Rational Team Concert
• SalesLogix 5.2 Administrator Training
• Authoring Tools: Adobe RoboHelp, Adobe Connect Presenter, Captivate, Articulate Engage, Presenter
• Programming: Visual Basic, VBA, Pace, Tutor
• Virtual Classroom: Adobe Connect, Webex
• Graphics: Screen-Hunter, Snag-it, Full Shot, HyperSnap DX
• General: Microsoft Office, particularly Word, Excel, PowerPoint, Access

Language

• Conversational German
• Conversational Danish