Senior Technical Writer/Business Process Analyst Resume

OBJECTIVE:

Highly motivated and goal - oriented individual seeking a challenging and rewarding professional process analyst/technical documentation position.

PROFESSIONAL SUMMARY:

Experienced operations process and information system documentation author… primarily in support of electronic device manufacturing operations.
Author of operations policies and procedures; preparer of responses to Confidential Requests for Quotation (RFQ) and Defense Federal Acquisition Regulation (DFAR) solicitations; creator of personnel training presentations and an experienced author and editor of Equipment Operations, Instruction, Maintenance manuals and Repair Parts Catalogs.
Additionally, I am an experienced in preparing Visio® Flow Diagrams in documenting cross functional processes. I am an experienced operations line supervisor; Quality Manager; Management Representative for an ISO9001:2008 compliant Quality Management System (QMS); Data Steward; Wide Area Network (WAN) manager; Web Master; an award winning designer of recycled materials for protective packaging.

SKILLS:

SPECIFICATIONS:

EMPLOYMENT:

Confidential

Senior Technical Writer/Business Process Analyst

Responsibilities:

Provide Information Technology user training and system support;
Provide Lean Six Sigma and Supply Chain support and operations process analysis; Edit and Publish Operations, Instruction and System Maintenance manuals.

Confidential

Technical Writer/Operations and Documentation Consultant

Responsibilities:

Create and edit Operations, Instruction and Maintenance manuals for oilfield service capital equipment
Responsible for integrating updated images and new product test analyses and certifications from regulatory agencies into product manuals

Confidential

SAP Super User / Senior Technical Writer

Responsibilities:

SAP Super User and Trainer for Product Lifecycle Management (PLM) in Design Engineering Group
Author, Editor and Technical Consultant to upgrade and modernize the Supply Chain - test Procedure documents. Responsible for document design improvements and publication of Operations and Service Manuals; Repair and Overhaul Manuals and Parts List Catalogs

Confidential

Program Support Specialist/Technical Writer

Responsibilities:

Author/Editor of Program, Project and Process Documentation.
Responsible for research and interview of Subject Matter Experts (SME) input… for project plans, system and application enhancements and proposals for purchases
Technical Writing / Documentation of Business Case Analysis (BCA) business procedures, Concept of Operations (CONOPS) documents

Confidential

Process Documentation Specialist/Instructional Designer

Responsibilities:

Responsible for creating, editing and publishing SAP/R3 Quality Module and Materials Management Supply Chain training documentation
Including Facilitator Guides, Lesson Maps and Visio Flow Diagrams for the SAP/R3 Training Team at Confidential, Inc.