Technical Writers Resume Profile

SUMMARY OF QUALIFICATIONS

I have experience drafting and editing technical documents in the following IT areas: Infrastructure, Security, DBA, Networks, Apps, and Customer Care. I'm familiar with the following writing styles: GPO, AP, APA, MLA and Chicago. Proven proficiency in the following:
Problem solving Multi-tasking Prioritizing in fast paced environments Ability to work with senior leaders Responsive to customer needs Detail-oriented Self-starter Team Player Excellent communication and interpersonal skills Flexible Supervise/Mentor Subordinates Strong work ethic

PROFESSIONAL EXPERIENCE

Technical Writer

Confidential

Generate documentation of Standard Operating Procedures SOPs and IT Infrastructure hosting solutions
Provide technical documentation including definitions, specifications and diagrams of file and print, web application and database hosting solutions
Analyze and document user account management, software and systems configuration management and other IT support processes and workflow
Collaborate with IT and information systems security staff in the gathering and preparation of documentation
Utilize existing style sheets and update existing documentation to be consistent with current standards

Technical Writer

Confidential

Independently supports product, tools, and processes through researching and writing customer-focused help and technical documentation
Create, write, edit, review, proof read and maintain user training and educational materials
Creating documentation plans and work estimates with input and feedback from senior staff
Developing templates and outlines to support document library consistency
Supporting the organization and maintenance of the team's asset library on SharePoint
Creating and maintaining documentation that translates highly technical language into that which is easy to understand, clear, and logical

Technical Editor/Writer,

Confidential

Drafted System Development Life Cycle SDLC and ITIL Artifacts, processes, procedures, work instructions, and memos in support of USDA's Agriculture Security Operations Center ASOC
Edited various technical documents for format, spelling, grammar and clarity. i.e.: SOPs, System Development Life Cycle Artifacts, Work Instructions, Contract Plans Processes
Assisted with designing, writing, and editing of Congressional Briefings for USDA's Associate Chief Information Officer
Designed, wrote, and edited weekly PowerPoint reports for Senior Staff and Chief Information Officer briefings
Created relationships and consistently worked with Division Directors and staff to ensure the timely dissemination of departmental accomplishments for various reports
Created, wrote and formatted quarterly newsletter distributed throughout agencies within USDA

Technical Editor/Writer

Confidential

Drafted and edited various technical documents for formatting, spelling, grammar and clarity. i.e.: SOPs, , System Development Life Cycle Artifacts, Work Instructions, ITIL Contract Plans Processes
Provided Tool Operator Support for Process and Procedure Development created documents in real-time during executive meetings
Designed, wrote, and edited weekly PowerPoint reports on the IT NOVA Contract for the Department of Homeland Security DHS
Collected various helpdesk statistics daily and created metrics in excel spreadsheets to reflect data accurately
Created relationships and consistently work with site leads, ensured timely dissemination of department accomplishments for various reports
Designed, wrote various user manuals and requested forms for program functions per management's request

College Professor

Confidential

Lectured on Project Management and Technical Documentation, communication skills, college writing and computer applications
Created lesson plans for students
Created structure and guidelines for students
Created exams, quizzes, group projects, writing and research activities

Computer Repair Senior Specialist

Confidential

Customer Service, communication and coordination
Set up and tested a variety of systems and hardware
Analyzed failed equipment according to established methods and procedures
Performed preventive and on-demand maintenance on a variety of personal computers

Writer/Copy Editor

Confidential