Senior Technical Writer Resume Folsom, CA - Hire IT People

SUMMARY:

Technical Information Management professional has 15+ years’ experience as a Technical Writer, Analyst, and Trainer. Manages multiple, concurrent tasks to meet delivery schedules.

CORE COMPETENCIES INCLUDE:

Business Analysis
Installation & Configuration Guides
Customer Relationship Management
Content and Process Analyst
Project Coordinator

TECHNICAL SKILLS:

Authoring Tools and Graphics Applications: Adobe Creative Suite, Windows Office Suite, In Design and Photoshop, InfoPath, Confluence, Frame Maker, Structured Frame Maker (SFM), DocBooks and DITA/XML, Doxygen, Documentum, Madcap Flare, Filemaker Pro, Jira, Webworks ePublisher, JavaHelp, RoboHelp, Articulate, Captivate, Lectora, Visio, Gliffy, SnagIt, Pages, Radar, Espresso and KeyNote.

PROFESSIONAL EXPERIENCE:

Senior Technical Writer

Confidential, Folsom, CA

Responsibilities:

Revised User Guide procedures, and coordinated reviews of monthly and quarterly Release Notes and Highlights for Welfare Programs that were upgraded to implement the 2010 Affordable Care Act for counties in the State of California.
Edited User Guides that resulted in 30+ modifications to the user interface and customer - facing procedures for 18 counties in the state of California.
Developed a comprehensive Glossary of Acronyms and Terms for the corporate SharePoint site

Senior Technical Writer

Confidential, San Francisco, CA

Responsibilities:

Updated a knowledgebase by writing information security and process documentation.
Interviewed SMEs to facilitate sharing data with clients about 3D product design and fabrication software in the cloud using desktop, web, and mobile devices.

Business Systems Analyst

Confidential, San Leandro, CA

Responsibilities:

Wrote and edited documents for the ATM Application Developers team for ADA upgrades.
Wrote functional specifications and use cases for multi-tiered projects.

Technical Writer

Confidential, San Francisco, CA

Responsibilities:

Documented APIs used by developers to build backend user experiences for the Play Station 4 online store.
Interviewed subject-matter-experts to capture development procedures
Developed a manual for graphics developers to format and catalog media from vendors

Technical Writer

Confidential, Cupertino, CA

Responsibilities:

Wrote network security guidelines and policies to protect retail transaction data
Defined configuration baselines for the Network Security Team
Wrote documents for a PCI DSS (Payment Card Industry Data Security Standards) audit.

Technical Writer

Confidential, Foster City, CA

Responsibilities:

Updated Build and Test documents from Open Source Wiki to Confluence
Collaborated with HR to update Onboarding Procedures and Best Practices
Wrote FAQs for Debian Packaging and Code Management applications
Wrote a Developers’ Guide for backend Search Engine Marketing processes

Technical Writer

Confidential, Campbell, CA

Responsibilities:

Built a knowledgebase from verbal knowledge transfers about data mining storage projects and Information Security policies used to train new hires.
Wrote use cases to automate manual processes that evaluated new applications against security guidelines.

Technical Writer

Confidential, Brisbane, CA

Responsibilities:

Documented E-commerce network operating center processes in an online knowledgebase
Automated Help Desk processes by adding hyperlinks to auto-dial phone numbers and auto-send scripted emails

Marketing Analyst

Confidential, San Ramon, CA

Responsibilities:

Analyzed the strengths and weaknesses of new products and services.
Identified test markets to promote consumer awareness.
Used focus group feedback and surveys to write recommendations that created product and service.

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

Built a Data Warehouse of product outlines, schematics, test plans and test cases using Confluence.
Authored a Cloud Computing User’s Guide for a software development kit (SDK) to help users test and monitor new software applications.

Technical Writer/Trainer

Confidential, Redwood Shores, CA

Responsibilities:

Wrote a Global Customer Relationship Management User Guide for a SQL-based application used by Confidential ’s Marketing, Sales and Finance divisions.

Technical Writer/Trainer

Confidential, Palo Alto, CA

Responsibilities:

Authored a custom Radiology Information System Management Users Guide.
Developed role-and-task-specific CBT modules to train the Radiology staff
Conducted Train-the-Trainer sessions with the Radiology Managers.

Writer/Editor/Consultant

Confidential, Santa Barbara, CA

Responsibilities:

Advised students on conducting academic research and citing s
Collaborated on cross-organizational project to write sections for a Student Leadership Opportunities

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Senior Technical Writer Resume

Folsom, CA

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