SUMMARY:

• A candidate offering 16 years of expertise for both short and long - term projects.
• Capabilities include business process and procedure development and reengineering; publishing full-span user and procedure-based Systems Development Life Cycle (SDLC) and Rational Unified Process (RUP) documentation; defining and publishing enterprise-wide communications strategies and policies and procedures; designing comprehensive websites, wikis, and online Help content; and developing program and project-based training curriculums.

SKILL:

Word 2007/2010

Visio 2007/2010

WordPerfect 8.0

FrameMaker Flash

RoboHelp Classic/HTML

InDesign

Photoshop

Acrobat Pro X

SharePoint

Confluence

Rational Software Architect

Version Manager

IBM ClearCase/Quest

DreamWeaver

PageMaker

VDOCS/DOCS: OPEN

HiJaak Pro

PrintKey

SnagIt

EXPERIENCE:

Confidential, Fairfax, VA/ Millsboro, DE

Senior Technical Writer/Documentation Coordinator/Business Analyst

Responsibilities:

• Develop and publish Help content, User Guides, Installation Guides, Standard Operating Procedures (SOP), Quick Reference Guides, Training/Lesson Plans, Student Guides, Training Presentations and all other user-based support materials for web-based applications.
• Perform comprehensive 508 compliance checks on all documentation utilizing Agency standards and tools.
• Conduct business process analysis/front end analysis and document processes, procedures, and products.
• Synthesize business requirements at the program and project-level and assemble/ coordinate content for, write, and publish Strategic Plans, Contractor Project Management Plans (CPMP), Business Continuity Plans, and Lessons Learned Reports; generate Product Overviews, Roadmaps, Compliance Analyses, Case Studies, and Best Practice scenarios.
• Coordinate/assemble content for, edit, and format multiple Systems Development Life Cycle (SDLC) documentation deliverables
• Manage the content development, versioning, and materials distribution for multiple team SharePoint sites and client-facing wikis. Create global inline document templates, a content review process, peer review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards).
• Via the established processes, conduct/facilitate Quality Control (QC) of draft and final documentation deliverables and approved all work products prior to publication.
• Conduct research analysis and associated Gap Analyses for program-wide data models. Work with internal experts and senior client staff to develop formal customer requirements in order to define the “As-Is” and “To-Be” business and functional models. Generate Entity Relationship Diagrams (ERD) using Rational Software Architect (RSA).
• Provide Request for Proposal (RFP) analysis, comprehensive blueprinting, section rewrites, and resume formatting for Time and Materials proposals for the IT Health sector.

Confidential, Rockville, MD

Communications Task Lead/Role-Based Training Coordinator/Senior Technical Writer

Responsibilities:

• Designed and implemented an enterprise-wide Communications Strategy, including the creation of one external and one internal facing website, one wiki, and other associated branding materials such as brochures, newsletters, and outreach and awareness training sessions. Formulated and published an adjoining Strategic Communications Plan and Gap Analysis designed to promote and integrate the priorities and vision of the program to multiple stakeholders.
• Served as Role-Based Training (RBT) coordinator tasked with conducting course analyses for 40+ program-level RBTs.
• Interfaced with Education and Development course managers and Subject Matter Experts (SME) to develop, validate, and revise course content for blended instruction.
• Interviewed client Task Leads to identify learning objectives, behaviors, and performance needs to define learner activities and design the overall instructional framework.
• Identified desired delivery system(s) and provide content development activities for all courses, including blueprinting, formal and informal assessments, and content prototyping.
• Serve as a member of the Training Review Board (TRB) and attend Core Competency Reviews (CCR).
• Designed curriculums for bi-monthly training scenarios. Worked as an Instructional Designer to assist Trainers with the creation of Student Guides, Instructor Guides, Train-the-Trainer Guides, and Student Workbooks.
• Assisted with the preparation of in-house and corporate proposals, including Request for Proposal (RFP) analyses, blueprinting, proposal presentation and white paper creation, and assembling past performance and technical volumes.
• Created multiple document content and layout templates, a program style guide, peer review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards) for all deliverables. Established and maintained a documentation repository in SharePoint.

Confidential, Elkridge, MD

Senior Technical Writer/Curriculum Developer

Responsibilities:

• Tasked with projects initiated by the Instructional Systems Design (ISD) process.
• Developed and designed course curriculum documents based upon a needs assessment/ requirements of the specific Agencies (FBI, NSA, DIA, DHS, et al.).
• This includes the creation and generation of comprehensive Programs of Instruction (POI), Lesson Plans (LP), formal and informal authentic assessments, and supplemental instructional guides based upon ADDIE (Analysis, Design, Development, Implement, Evaluate) model and System Approach to Training (SAT).
• Interviewed counterintelligence (CI) Subject Matter Experts (SMEs) and Course Chairs to identify overall business and individual needs to create learning objectives, identify a delivery system, and develop and validate instruction.
• Gathered content for multiple Web-Based Training (WBT) modules and hard copy deliverables.
• Designed, wrote, and edited multiple comprehensive (100+ p.) Course Textbooks, Training Scripts, Student Guides, and Train-the-Trainer Guides.
• Assisted in the creation of an internal Instruction Systems Design (ISD) process, created a global Training Documentation Deliverable process, a program style guide, presentation standards, and multiple documentation templates.
• Updated and revised all virtual academy (web-based) content text and troubleshot all layout and inline style issues.
• Researched and wrote antiterrorism and counterterrorism case studies, end-of-course tests, created course reading lists, and provided voice-over work for WBT training modules.

Confidential, Washington, DC

Documentation Consultant

Responsibilities:

• Designed, wrote, edited, and published multiple Systems Development Life Cycle (SDLC) documentation deliverables.
• The designated release document formats were based upon the Rational Unified Process (RUP) and included User Guides, System Administrator Guides, Installation Guides, Training Guides, Standard Operating Procedures (SOP), System Specification Documents (SSD), Concept of Operations Documents (CONOPS), Functional Requirements Documents (FRD), and other ad hoc outlines (including Corporate Briefings, Quick Reference Cards, and Newsletters).
• Rewrote and edited system content text, including application overviews, welcome/splash screen text, and frame-by-frame descriptions.
• Likewise, rewrote context-based error messages and edit, create, and update Help Files (via RoboHelp) for all current applications.
• Created a global inline document template, Peer Review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards). Via the established processes, conducted/facilitated Quality Control (QC) of draft and final documentation deliverables and approved all work products prior to publication.
• Additionally, assisted in creating a centralized repository for all deliverables in ClearCase and design a supplementary folder structure on the Local Area network (LAN). Per the Director of Operations, all content outlines and inline (style) formats served as the standard for all Confidential documentation.

Confidential, Vienna, VA

Lead Technical Writer

Responsibilities:

• Responsible for the supervision, technical guidance, and production value of three Technical Writers tasked with the complete assembly of multiple contract deliverables.
• Gathered documentation requirements and supporting content and compiled, edited, and published multiple Systems Development Life Cycle (SDLC) documents, including Standard Operating Procedures (SOP), System Administrator Guides, System Design Documents (SSD), Operation and Maintenance Manuals (OMM), COTS/GOTS Product Overviews, and White Papers. Additionally, designed, edited, and published a Corporate Policy Guide (including Human Resources Forms), Departmental Orders, and a monthly electronic newsletter.
• Conducted/facilitated Quality Assurance (QA)/Quality Control (QC) processes regarding all documentation deliverables and approve all final products before delivery to the customer.
• Designed a program style guide, presentation standards, and multiple document templates.
• Additionally, tasked with troubleshooting all layout and inline style issues in Word and generating monthly Cheat Sheets (Word features) for team use.
• Assisted with proposal creation and review, including Request for Proposal (RFP) analysis, response writing, and editorial reviews.

Confidential, DC

Senior Technical Writer/Editor

Responsibilities:

• Responsible for the complete assembly of multiple software and hardware documentation that spanned the Systems Development Life Cycle (SDLC). Per release, gather documentation requirements and supporting content from Developers, Testers, Production, and Project Management and designed, wrote, edited, and published User Guides, System Administrator Guides, Interface Control Guides (ICD), System Design Documents (SDD), Installation and Implementation Guides, Operations and Maintenance Manuals (OMM), Functional Requirements Documents (FRD), Network Security docs, Test Plans (TP), and Test Analysis Reports (TAR).
• Tasked with compiling, editing, and approving all training documentation (Training Plans, Instructor Guides, and Quick Reference Guides) and responsible for generating inline template updates for all document layouts.
• Conducted/supervised Documentation Peer Reviews and served as a Quality Assurance (QA) Analyst responsible for tracking and approving all final products (documents) before delivery to the client. Additionally, assisted in the creation of version control standards and a central repository for all final documents.
• Per software release, verified all user-based documentation (pertaining to installation and front-end functionality) of new builds via a test station.

Confidential, Bethesda, MD

Contractual Documentation Specialist

Responsibilities:

• Contracted to document all current functionality for a software suite in the form(s) of a substantial User Manual and System Administrator Guide.
• Also, supervised the design and layout of all adjoining Quick Reference materials.
• Responsible for creating a universal template and style/syntax guide for global use and was tasked with trouble shooting all template/macro/formatting issues associated with Word.
• Created, edited, and imported PDF files for online use and helped implement an HMTL-based library.