Technical Writer Resume Kansas City, MO - Hire IT People

SUMMARY:

Technical Writer/Editor

COMPUTER SOFTWARE:

Microsoft Word Suite

Microsoft SharePoint

Enterprise Content Management (ECM)

Adobe Dreamweaver

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Kansas City, MO

Responsibilities:

Write, edit and publish notifications and announcements to nation - wide and local health insurance companies, PBMs, and pharmacies.
Update web content using HTML and DreamWeaver.
Write, edit, and release internal notifications, procedures, workflows, and customer bulletins to meet short deadlines.
Manage and update document databases, spreadsheets, and online reporting tables.
Create and manage document tracking tools to help associates prioritize work and ensure deadlines are met.
Collaborate with user acceptance testing groups and client services to produce clear, accurate procedures and workflows for end-users.
Edit re-engineering chapters for business design and development.

Documents Control Specialist

Confidential, Lenexa, KS

Responsibilities:

Wrote newsletters, memos, instruction manuals, checklists, and presentations for internal use.
Updated and edited Microsoft SharePoint documents, schedules, and lists.
Edited tables, graphs, styles, and content in protocols and reports for clients.
Archived GLP and non-GLP study records, SOPs, media and policies using Enterprise Content Management (ECM) software.
Provided group training on SOPs, attachments, and forms as needed.
Updated and ensured use of appropriate client templates.
Verified PDF reports according to client-specific requirements.
Created filing system for library in order to maintain records of all books, journals, and media.
Researched and purchased online journals for scientific study.

Assistant Librarian

Confidential, Wichita, KS

Responsibilities:

Ordered books and media through inter-library loan system.
Read shelves for correct sequence of books and remedied any inaccuracies.
Created plans for children’s activities and reading groups.
Prepared covers and labels for books and media.
Performed check-in and check-out tasks, researched, and provided assistance to patrons.
Inserted patron information into library system.
Set up payment plans for patrons and corresponded with collection agencies.
Attended meetings and training sessions as needed.

IT Assistant

Confidential, Lawrence, KS

Responsibilities:

Repaired computer hardware and peripherals as needed.
Provided assistance to patrons with questions and/or concerns regarding KU libraries and general KU information.
Assisted students with the school’s online procedures and helped with navigation around the KU website.
Created classroom schedules and maintained reservations of library facilities for faculty use.