Business Analyst Resume Profile

CAREER STRENGTHS

My career has spanned over various technical writing positions within the IT and corporate world. While serving in these different positions I have developed a very strong skill set, including:
Sr. Technical Writer
Knowledgebase Editor
Process Development and Implementation Specialist
Strong Written and Verbal Communication Skills
Strong Analytical Skills
Strong Interpersonal/Relationship Skills
Problem Solving and Negotiation

PROFESSIONAL EXPERIENCE

Confidential

Training Specialist/ Senior Business Analyst

Technical Writer/Process Development/Application Training Documentation/Application Configuration Project Portfolio Management Application PPM
Developed and maintain full PPM Documentation Library.
Developed communications and training materials for PPM application.
Training coordination and execution of all PPM training courses.
Requirements gathering and documentation for PPM system updates/process changes, including requirement sessions with key stakeholders and business partners.
System administration for PPM, including data integrity and software configuration.
QA lead and tester for application upgrades and configuration/customization changes.
Served as financial liaison between IT Finance and Project Governance teams, including performance of system month end process and financial month end reporting.
Supervision of ePMO staff/other management activities.

Confidential

Oracle/PPM/CCA/ADMINS/CARMS Documentation and Training
Created reference manuals/job aids/training courses for Oracle HR/AP/Perpetual Inventory and iExpense.
Served as Team Lead for Perpetual Inventory Training for all SSO resources nation-wide.
Maintained all training communications for Training and Documentation department.
Created reference manuals/job aids/training courses for and trained all IT Resources on Project Portfolio Application PPM .
Other documentation for ADMIN/CARMS, Telemar, ADT Select, and other IT applications.
Business Analyst responsible for documenting as-is and to-be processes for various business areas.

Confidential

Gathered and documented requirements for new Knowledge Base.
Created and Maintained IT Knowledge Base for storing requirement/development/training documentation.

Confidential

Documentation Specialist for STAT User manuals, Medicare Regulations, and training materials.
Maintained library of student communications for training department.
Performed over 1,000 training sessions nation-wide for Home Health Agency customers.

Confidential

Implementation Specialist for STAT Medical Home Health Application.
Documented Site Initialization Requirements and customized application for startup customers.
Created/Updated Site Initialization manuals for customer implementations.
Performed on-site training nation-wide.

COMPUTER SKILLS

Microsoft Office Word expert , Excel, Visio, PPT expert , and Project , HP PPM Project Portfolio Management , RoboHelp, Captivate Novice , Oracle, eCer Application, SharePoint, STAT application.

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