Help Desk Analyst Resume Profile

Objective

A customer-focused, self-motivated computer support professional seeking an information technology support position with an organization that values teamwork and continuous learning.

QUALIFICATIONS:

Work well without supervision
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure
Project Management Training
Organized and ran team meetings

Profile:

IT professional with 10 or more years' experience that provides high quality customer service, willing to learn who exceeds expectations.
Highly motivated, dependable troubleshooter and problem-solver.
Customer-focused performer who is committed to quality in every task from personal interaction with coworkers and users to high level of service provided to company/customer.
Valued contributor who performs confidently and effectively under pressure and thrives on challenge.
Excellent communicator and good listener.
Enthusiastic learner who quickly grasps new concepts and technical skills.
Expanding my knowledge of project management by engaging in projects and taking classes
Projects and Accomplishments:
Coordinated, plan and implanted a project plan for the migration of 10,000 customers from Lotus Notes to Outlook
Implemented training documentation and manuals
Lead wave 4 Technical Dress Rehearsals for Maestro Go Live

Technical Proficiencies:

McAfee
Lotus Notes
Internet Explorer
Citrix
Software:
DOS
Apple OSX
Windows 98
Windows NT
Windows XP
Windows 7
Operating Systems:
Microsoft Office Suite 97, 2000 and XP
Microsoft Outlook
Microsoft Project
Microsoft Visio
Microsoft Systems Management Software
TN3270
Service Now
SAP
Remedy
Tivoli
Active Directory
Novell
PC Anywhere
ServiceWare Architect
Blackberry
Windows Defender
Epic

Experience:

Confidential

Project Lead for Outlook Migration
Assist users with daily operational issues via phone, e-mail or hands on.
Support multiple operating systems, Windows 2000, XP and Windows NT.
Support Microsoft Office products and Health System software.
Provide support for HP Laser Jet printers.
Support various types of desktops Motion Computers, IBM Laptops, IBM desktops
Create and maintain Active Directory accounts.
Train new employees on Policies and Procedures.
Departmental Notes Administrator.
Setup and configured desktops, laptops and printers for on-site customers through phone and hands-on support.
Provide maintenance of hardware.
Provide customers with onsite support of DHTS hardware and software.
Provide training to customers on clinical applications both functional and technical .
Strong Customer Service Skills
Excellent Time Management and documentation skills
Assisting with various projects
Training Coordinator for new employees along with assisting current employees
Configure, setup and support mobile devices such as blackberry's, iPads, and iPhones
Epic deployment, configuration, planning and testing
Jack activations
Audio Visual support

Help Desk Analyst

Confidential

Support Windows 95, 98, NT, Networking and DOS-based programs
Learning valuable troubleshooting skills to assist in resolving customer problems
Assist in resolving various hardware and software problems and issues
Support Microsoft Products and Health System Software
Trained Help Desk Staff Policies and Procedures.
Create and maintain accounts for various Health System Applications
Provide phone support for Dell and IBM computers and workstations.
Departmental Notes Administrator.
Support and work with TN3270 software.
Responsible for creating and maintaining SAP accounts
Work with remote help desk

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