SUMMARY:

• Over 14 years’ of experience as a technical writer/editor, approximately 10 years’ working with configuration management and quality assurance, 10 years’ experience with requirements review/analysis and proposal development.
• Over 22 years’ of experience as a technical trainer, with four years of experience with distance learning training.
• As a technical writer/editor, I have experience in writing technical reference manuals (including software development lifecycle (SDLC) documents), architectural documents, user and training manuals, program documentation, and operational process and procedural documents including: generating technical content for internal and end user documentation; aiding in the preparation of business and functional requirements and test scripts relating to QA applications; and generating and building product technical documentation from a development team’s functional documents.
• Four years’ experience supporting organizational statement of work (SOW), request - for-proposal (RFP) review/development, requirements analysis/compliance, as well as proposal development for several Government/commercial entities.
• Four years extensive experience in designing and maintaining program/organization SharePoint portal environments accumulated volume of documentation/artifacts equaling thousands of documents to be managed.
• Three years’ experience in tracking and maintaining historical (configuration management) data for program documentation/artifacts.
• Perform quality assurance/control for various programs/organizations, responsible for quality review/edits of customer documentation/artifacts (deliverables, work products and informational documents) and internal use documentation/artifacts for the purpose of ensuring compliance to the program defined styles/templates, documentation standards, and best practices.
• Eight years’ experience in implementing best practice standards including CMMI Level 3, ISO90001, and Information Technology Infrastructure Library (ITIL) v2.
• Twelve years’ experience in planning/designing document templates/styles for the purpose of ensuring consistency across program/company documentation/artifacts.
• Fifteen years’ experience in training development and course presentation experience. Emphasis on developing user guides for training sessions and technical reference material for the purpose of reinforcing the information taught during the training sessions.
• Adaptable to training various skill levels on various technical/non-technical topics and able to adjust quickly if proficiency levels are other than what had been identified.
• Strive to remain abreast of technology and changing standards and regulations.
• Member of proposal teams tasked with the development of Government/commercial proposals including being responsible for an entire volume for one of the organizations major proposals as well as assisting in the preparation and review of Statements of Work (SOW’s) and Requests for Proposal (RFP’s).

TECHNICAL SKILLS:

SOFTWARE: Software: Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Access, Outlook, Project), SharePoint, Corel Suite, Adobe Acrobat, RoboHelp, Captivate, and Photoshop

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• I support the distance learning program for Confidential .
• I coordinate the scheduling and conduct the training sessions (webinars).
• I develop the training materials and I keep the information updated as new releases of the applications are developed.
• I distribute to the webinar attendees instructions on how to access the training sessions, training materials and information needed to acquire logins.
• I create and update online user manuals.
• The online user manuals consist of step-by-step instructions on how to use the Confidential applications with images of new and enhanced screens.
• I maintain a set of practice training step-by-step exercises.
• The exercises are designed for new Confidential users to practice in a training environment.
• I update the exercises to reflect the enhancements to the corresponding applications.
• I am the primary user of the internal web site that displays up-to-date information about the system.
• The scripts posted are edited in HTML. I am responsible for compiling and delivering software version description documents for all application upgrades and I am also responsible for compiling and delivering the database design description when there are database changes to a software upgrade.
• For processes and procedures unique to Confidential, I develop standard operating procedures (SOP) and checklist.
• I developed a SOP to capture the process of uploading real-time information to the Confidential site that is viewed by Confidential users throughout the world.

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• I have classroom and online training experience. I have over 15 years of classroom training experience.
• I am skilled in all areas of classroom training. I have created and edited extensively user manuals for in-house applications.
• I have designed training labs, I have compiled training and reference guides to meet the user’s needs.
• I have written step-by-step instructions on how to do various tasks for commercial off the shelf (COTS) applications.
• As a technical writer, I have designed, compiled and edited a variety of technical artifacts and process and procedure documents.
• I have created and edited numerous user manuals using several authoring tools.
• I have experience in requirement gathering, I have worked with Waterfall and Agile software development.
• I have created reference guides, I have tailored COTS user manuals to address the client’s needs.
• I have developed and designed training materials for Microsoft applications.
• I have designed and developed survey questionnaires on how effective the training materials, classes and distant learning sessions were and used the responses to redesign the training and documentation.

Confidential

Technical Writer

Responsibilities:

• Wrote and maintained highly technical documents that describe the functionality of a custom database application designed to contain individual health records.
• Edited user and installations guides, manuals, test procedures, test scenarios, training documents and usability plans for applications being developed.
• Performed test scenarios on an existing health records application and documented the results.

Confidential

Technical Writer/Trainer

Responsibilities:

• Provided Microsoft Outlook training for an agency within the Confidential that was being migrated from Group Wise to Outlook, developed a reference manual with the objectives from the training session, provided workshops after the formal training for the agency to have a forum for the users to ask questions after actually having the opportunity to use the software.

Confidential

Technical Writer/Trainer

Responsibilities:

• Member of various teams that were tasked with preparing and reviewing program documents including statements of work and requests for proposal (RFP’s).
• Edited SOWs, analyzed RFPs for editorial requirements, applied the organization and explicitness required by the RFPs and created style guides for use by all writers.
• Attended planning and/or coordination meetings to gather customer requirements and translated both business and technical requirements into required deliverables.
• Provided training in WordPerfect and the Microsoft Suite (Outlook, Word, Excel, PowerPoint, Access and Project) for small offices and banks.
• Developed handout material and training exercises to complement all training required.

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Main duties included making sure that all employees at headquarters and in ten regional offices had the adequate computer skills and materials needed to perform their job functions/duties.
• Developed and designed software-training materials for Microsoft Word, Excel, Outlook, PowerPoint and Access, and delivered course material at all levels of comprehension.
• Gathered information from software and hardware technicians on system requirements and on how to install software on home computers for telecommuters, designed and developed telecommuting instructions on information gathered, the instructions were designed for all levels of computer user’s to comprehend and perform all steps without technical assistance.
• Edited several computer security manuals and other FTA documents, and reformatted the Technology Business Plan and the Standard Operating Procedures Manual.
• Edited policy and procedural documents making them user friendly.
• Designed and developed survey questionnaires on how effective the training materials, classes and distant learning sessions were, used the responses to redesign the training and documentation.
• Developed a brochure for all new FTA employees introducing them to the services of the Information Technology Office. Help

Confidential

IHS Helpdesk Services / Help Desk Coordinator

Responsibilities:

• Coordinated a help desk and assigned trainers to train on software applications.
• Developed software training material for Administrative Assistants to enhance their job performances, implemented job requirements for clerical staff and designed a training program to accomplish task, developed and implemented effective training programs in employee development and cultural diversity, and coordinated workshops on job search strategies, stress management and interviewing techniques.
• Designed and developed Microsoft PowerPoint presentations on Employee Orientation and Motivating Techniques.

Confidential

Senior Computer Trainer

Responsibilities:

• Provided PC based software training in a classroom setting.
• Developed objectives evaluated training methods and reviewed printed material and classroom manuals for accuracy and clarity and provided input as needed.
• Conducted one-on-one training as required, served as secondary Help Desk point of contact.
• Assisted in the editing and publishing of a quarterly "Information Center" Newsletter.