SUMMARY:

• IT and Telecom Engineer wif +14 years’ experience. Highly adept wif systems integration, services delivery management
• IT managed network services, data network technologies, telecommunication technologies possess excellent verbal and written communication skills and strong work ethic.

TECHNICAL SKILLS

• Huawei NGN - IMS Certified (IP Multimedia Subsystem)
• Huawei FTTx Certified (Fiber Solutions)
• CCNA (CISCO Certified Network associated)
• NCSS (Nortel& AVAYA Certified Support Specialist)
• NCTS (Nortel& AVAYA Certified Technology Specialist)
• NCTE (Nortel& AVAYA Certified Technology Expert)
• NCSE (Nortel& AVAYA Certified Support Expert)
• MX-ONE Telephone Server VOIP
• Confidential Pre-Sales Certified
• MX-ONE Telephone Switch
• MX-ONE Voice Mail System
• VOIP MX-ONE Telephony Server
• VOIP MX-ONE Telephony Server ( Confidential )V5
• VOIP MX-ONE Telephony Server ( Confidential )V6
• NS700 (Panasonic Unified communication server)
• NS1000 (Panasonic Unified communication server)
• NS2000 (Panasonic Unified communication server)

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Engineer

Responsibilities:

• Confidential &T Rlex Reach, BVOIP, IPBE, VDNA and IMS Network Analysis, testing and troubleshooting.
• VOIP & Data Network Design and solutions ( Confidential, Nortel, CISCO, Huawei, Broad soft, Polycom)
• Expert in testing and Full Analysis for Call Flow, Call Registration and SIP messages
• Configuration of Cisco UCCE, Installed and configured Multiple Cisco Unified Call Manager, Cisco Unity Connection, UCCX/UCCE.
• Quality of Service understanding and configuration, able to customize across all Cisco platforms to Extensive noledge and experience wif Cisco Unified Communications Manager, Cisco Unity Messaging, Cisco Unified Contact Center, Skype for Business (formerly Lync) as well as Polycom video conferencing room.
• Deployment, upgrades, migration from old to new Cisco Unified communications (UC) platform
• Back up resource for IPT discovery and deployment of Cisco IP Telephony Enterprise Network comprising CUCM Clusters
• Primary focus on Cisco collaboration and Microsoft Skype for Business /Lync.
• Expert wif development using Orchestration Design, multi-platform Avaya Voice Portal.
• Extensive experience of IP Telephony and Unified Communications design, configuration & troubleshooting
• Expert in testing and Full Analysis for Call Flow, Call Registrations and SIP messages.
• Expert in Avaya (IVR) Interactive voice response Solutions, Avaya CM 5/6/7, Avaya Portal server, Proactive Outreach Manager (POM), and Orchestration Designer
• Complete Network Analysis using a tool set such as wif IXIA, Spirent test center, Net Brain, Net Scout, Net MRI, OPNET. Make recommendations for remediation and document a newly designed network.
• Solid hands-on experience administering Avaya ACM/ASM, AAM, CMS, AES
• Hands-on experience managing/ordering trunks and routing on Avaya ACM/ASM, includingTDM/SIP trunks, Dial plan/ARS/AAR.
• Strong experience shell scripting in Perl, PowerShell, python and Bash shells.
• Expert in VOIP, IPT, Unified Communications Manager & recording tools (Redbox, Vernita)
• Expert in VOIP protocols (SIP/H.323/RTP/SDP/H.248/Diameter/TFTP/CDP MAP/CAP/Radius)
• Expert in testing and Full Analysis for Call Flow, Call Registrations and SIP messages
• network Experience wif Sonus Session Border Controllers (SBCs), Acme packet 4250/ 4500/ 9200 series, Sonus GSX7000/9000, and Cisco Cable Modem Termination System (CMTS)
• IMS Core Network Technical Support Senior Engineer (CSCF/ATS/UGC/UMG/HSS/BSC/GSM)
• FTTx Solutions Expert (DSLAM-GPON-OLT-MDU-ONT-IPTV- xDSL, optical, aggregation, RAS)
• Complete Network Analysis (Health check), using a tool set such as Net Brain, Net Scout, NetMRI, OPNET. Make recommendations for remediation and document a newly designed network.
• Experience wif troubleshooting routing and switching and resolve issues related to TCP/IP, BGP, OSPF, ISDN, RIP, EIGRP, network routing protocols, and IP Multicasting
• Extensive noledge and experience of IP Telephony and Unified Communications design, configuration, and troubleshooting
• Good experience in cloud networking technologies like OpenStack and vCloud Air, VSphere servers & Creating virtual machines on ESX Servers
• In-depth experience wif multi-site, IP telephony and unified communications rollouts and migrations
• Experience migrating/integrating legacy PBX infrastructure to unified communications
• Knowledge of Cisco router products (2600, 2800, 3600, 3700, 3900, 5300, 7200, 7500, ASR).
• Experience deploying SIP Trunking; both internally and externally hosted
• Strong noledge of the Cisco ISR G2 and G3 platforms, Nexus and UCS B/C series servers
• Data Center systems management, Confidential Telephone Switch PBX, VOIP Telephone server
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks (AVAYA-Nortel)
• Good skills for (HP-UX, Red Hat Linux, SUSE Linux).
• Microsoft Windows server (2012,2008,2003), active directory, clustering).
• Data center systems management (data backup & restore, system monitoring, Unix support)
• Maintain the blue coat systems add, deletes and troubleshoots entries in both external and internal DNS. Identifies problem areas wifin DNS management and works wif tier 4 network groups to correct them.
• Expert in vRealize Orchestrator (vRO), VMware vRealize Automation, VMware(vRA), ESX server, VSphere servers & Created virtual machines on ESX Servers. Created standard images
• Good experience in cloud networking technologies like OpenStack and vCloud Air, VSphere servers & Creating virtual machines on ESX Servers
• Actively monitoring network alerts and responds wif appropriate action where necessary, looking for opportunities to improve alert monitoring system.
• Monitor and analyze network performance across the organization’s LANs, WANs, and wireless deployments, identifies performance issues and interprets trends,
• Troubleshoot HP Service Center tickets dat come into network queue. Actively work issues and escalate where necessary to resolve advanced issues (Firewall, Brocade, and wireless, etc.).
• Troubleshoot and resolve issues submitted through Network Service Requests system. Escalate where necessary to resolve more advanced issues.
• Complies wif IT policies and procedures, especially those for quality and productivity standards dat enable the team to meet established client service levels. Complies wif Information Security policies and procedures.
• Provides support for wireless infrastructure including troubleshooting, maintenance and administration.

Confidential

Senior Technical Engineer

Responsibilities:

• Data Center systems management, Confidential Telephone Switch PBX, VOIP Telephone server
• Expert in testing and Full Analysis for Call Flow, Call Registration and SIP messages
• Complete Network Analysis using a tool set such as wif IXIA, Spirent test center, Net Brain, Net Scout, Net MRI, OPNET. Make recommendations for remediation and document a newly designed network
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks
• Expert in VOIP, IPT, Unified Communications Manager ( Confidential, Nortel, CISCO, Broadsoft, Polycom)
• IMS Core Network Technical Support Senior Engineer (CSCF/ATS/UGC/UMG/HSS/VOIP/BSC/GSM)
• Solid protocol noledge of SIP/SDP/H248/Diameter/MAP/CAP
• Expert in testing and Full Analysis for Call Flow, Call Registrations and SIP messages
• network Experience wif Sonus Session Border Controllers (SBCs), Acme packet 4250/ 4500/ 9200 series, Sonus GSX7000/9000, and Cisco Cable Modem Termination System (CMTS)
• Good experience in cloud networking technologies like OpenStack and vCloud Air, VSphere servers & Creating virtual machines on ESX Servers
• FTTx Solutions Expert (DSLAM-GPON-OLT-MDU-ONT-IPTV- xDSL, optical, aggregation, RAS)
• VOIP & Data Network Design and solutions (Avaya, Confidential, Nortel, Cisco, Huawei)
• Experience wif Session Border Controller and Cisco Cable Modem Termination System (CMTS)
• NGN Next Generation Network Concept, GSM concept for Confidential equipment
• Knowledge of Cisco router products (2600, 2800, 3600, 3700, 3900, 5300, 7200, 7500, ASR).
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks
• Understand the CS Core network and LTE network & able to coordinate GTAC, R&D and NTD activities
• Experience wif troubleshooting routing and switching and resolve issues related to TCP/IP, BGP, OSPF, ISDN, RIP, EIGRP, Other Lan/Wan Protocols routing protocols
• TCP/IP, OSPF, MPLS, ISDN, RIP, Other Lan/Wan Protocols
• Exchange server, Windows server clustering, VMware
• Good experience wif CISCO Switches, Routers series, IBM servers
• Telephone Server, Telephone Switch, Voice Mail Server
• Work independently on complex issues to ensure dat network stays up and operational
• Experience wif troubleshooting of the network up to and including major reconfiguration of network components
• Ticketing systems like Remedy ticketing system