SUMMARY

• Senior Technical Writer with proven year - over-year success in designing, creating, and revising technical, instructional, and business documents according to key business drivers and end user needs and providing continuous satisfaction for clients, direct reports and stake holders in the Information Technology/Software, Oil & Gas, Instructional Design, Business Services, and Film & TV industries.
• Proactive in collaborating with Leads and Team Members. Skilled in needs analysis, solution design, review process, feedback loop for quality assurance. Reliable in completing full scope of work on deadline with limited supervision and under budget. Fluency in multiple software packages. Demonstrated adaptability to diverse work environments, managerial styles, software platforms and evolving roles and teams.
• Created/Updated user manuals, 100s of online help topics, internal calculation worksheets for flagship enterprise platform that was used to establish valuation for over 1 Trillion Dollars in commercial real estate in 2012 ( Confidential, 2013-Present).
• Authored/Trained marketing curricula for at risk college students resulting in a 100% hiring rate over two year period ( Confidential . 2009-2013).
• Designed/Marketed theatrical film resulting in production deal with a major Hollywood studio (Day 8 Entertainment 2008-2009).
• Trained/Developed 1,000s of instructional materials, trainings, testing modules that outperformed the national competitor by 300% (Polymath Academy 2003-2008).

TECHNICAL SKILLS

• Diagrams/Schematics
• Procedurals
• Reports
• Manuals
• Online Help System
• Project Estimates & Plans
• Proposals
• Standards Documentation
• Market Analysis
• News Articles
• Brochures
• Interviews
• Training Manuals
• Spreadsheets
• Cross-Functional Deliverables
• Online Video Modules
• Standardized Testing
• Time Critical Documents
• User Assistance Guides
• Operation & Maintenance Manuals
• Book Publishing
• SharePoint Sites
• Style Guides
• Templates
• Document Tracking/Control
• Curricula
• E-Learning Modules
• Financials
• Reformatting Documents
• Work Samples

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Technical Writer

Responsibilities

• Research, write, edit, format, index, and manage the review process for technical documentation of software products including grammar, punctuation, spelling, capitalization, style guide, and syntax.
• Format with advanced styles and designs for consistent branding including referencing, indexes, glossaries, table of contents, etc.
• Document deliverables including user guides, online help, installation and desktop deployment guides.
• Collaborate with software engineering, and operations personnel on updating documents per spec modifications.
• Interpret and edit basic HTML code.
• Conduct and document models and simulations to determine procedures.
• Interview developers, subject matter experts, technicians, operations personnel and managers to establish specifications and determine material to be developed for publication.
• Forecast and estimate projects. Compile CHM files for online help projects.
• Multi-task and self-direct multiple projects while providing status reports and timelines.
• Participate in weekly onsite/remote meetings and shared desktop WebEx webinars.
• Track QA and Testing defect reports in Visual Studio for revisions and Product Manager feedback loop.Results
• Synthesized proprietary reports and calculations into cross-referenced internal use spreadsheet
• Created project workflow in SharePoint for enhanced collaboration, transparency, and document control.
• Modified specification template with internal hyperlinks in MS Word for increased efficiency.
• Created new scope of work database for greater revision control in Excel.
• Updated/created on release deadline over 100 online help topics using RoboHelp, RoboScreenCapture.
• Authored user manuals, installation guides on release deadline in MS Word and Adobe.

Confidential, Houston, TX

Trainer/Curriculum Specialist

Responsibilities

• Trained students via core courses in the criminal justice and medical billing and coding academic programs.
• Developed competency-based, specialized courses and programs for: software applications, composition 1, 2 and communication courses.
• Collaborated with faculty, administration, and department heads to develop and implement best practices in training, testing, and retention.Results
• Implemented blended learning using Excel, Outlook, MS Word, Access, SharePoint, Windows XP, Dragon Naturally Speaking 10, Paint, Wix.com and other programs.
• Cultivated expert models to design and execute performance simulations using PowerPoint, Excel, Word, KapLearn platform.
• Captured entry career entry positions for students as HPD officers and security managers through MS Word, LinkedIn, Excel decision trees, salary.com, payscale.com, Google advanced keyword Search, SEO marketing.

Confidential, Houston, TX

Technical Writer (Contract)

Responsibilities

• Updated manuals for operation & maintenance, installation & commissioning.
• Data mined company archive databases using Excel for advanced sorting thousands of files to be updated.
• Collaborated with graphic illustrators, technical writers, and coordinator.Results
• Optimized document control and printing processes for increased time to value using MS Word, Adobe Acrobat and Excel.
• Updated operations and maintenance manual for complex drilling equipment.

Confidential, CA

Proposal and Marketing Writer

Responsibilities

• Scheduled and Budget film and video shoots via Excel & Move Magic Scheduling and Budgeting.
• Budgeted investor funding and production cycle in MS Money, Quicken.
• Designed Storyboarding and Animatics via StoryBoarder.
• Outlined, drafted and revised business and marketing plans in MS Word, PhotoShop.
• Created marketing copy and posters for press kits, publications, and social media campaigns.Results
• Designed Press materials that made film number one supported online project for the Get It Made film competition.
• Landed client a production deal from LA Studios.
• Landed other client distribution deal from Blockbuster Video

Confidential, CA

Curriculum Designer/Trainer

Responsibilities

• Design and develop instructional material for employee training courses.
• Conduct ongoing needs analyses, use case studies, project management, course development, and evaluation
• Lead subject matter experts in identifying training objectives and outcomes.
• Managed project and authored thousands innovative Training Deliverables including: standardized tests, new courses, lesson plans, quizzes, and training scenarios.
• Integrated high level Training Methodologies and created training manuals and lessons, teacher training packets in MS Word.
• Rocketed student test scores—outperforming the national competitor by 300% via MS Word.