Contract Technical Writer Resume

SUMMARY:

Skilled technical and creative writer with abundant supporting and experience in customer support, sales, photography, graphic development,, public speaking, and employee screening and interviewing. A good listener who communicates easily with personnel at all organizational levels.
Extensive computer and experience, including PC networking, TCP/IP troubleshooting, MS Office and Adobe applications.
Organized and effective problem solver using both formal and improvised methodology as required.

CAREER HISTORY:

Contract Technical Writer

Confidential

Responsibilities:

Wrote and edited SOPs
Wrote and edited user guides for facilities use and maintenance
Developed Performance Work Statements defining roles for potential contract hires

Technical Writer

Confidential

Responsibilities:

Developed work instructions (manuals) for operators integrating subassemblies into military comfort facilities (kitchens, shower rooms, latrines, etc.
Captured information from SMEs to create quality assurance checklists
Photographed details of products and pulled excerpts from engineering drawings, using both for illustrations

Senior Technical Writer

Confidential

Responsibilities:

Wrote and edited proposals to municipal governments for video surveillance and license plate recognition systems.
Volume at least one per week.

Technical Writer

Confidential

Responsibilities:

Developed the System Design and other documents for Confidential ’s ERRP Program
Wrote the User Guide and Operating Manual for MicroStrategy reporting infrastructure
Developed the Design Review presentation for ERRP

Contract Proposal Writer/Editor

Confidential

Responsibilities:

Researched, organized, wrote and edited portions of a proposal for the Confidential Triple S project, an IDIQ vehicle.

Security Technical Writer

Confidential

Responsibilities:

Edited and rewrote dozens of security policy and procedure documents
Maintained and updated existing security documents, comparing against

Technical Writer

Confidential

Responsibilities:

Managed a drive of hundreds of documents
Wrote, rewrote and edited dozens of document including SOPs, user manuals, technical “quick lists” and other support documents

Proposal Manager

Confidential

Responsibilities:

Wrote 3 - 4 documents per week, including proposals, SOWs and ROMs, with values between $50K and $5M
Led proposal development meetings involving sales, delivery and SMEs and performed QA reviews on other proposal managers’ documents
Developed proposal templates to modernize language and improve legibility

Senior Technical Writer/Editor

Confidential

Responsibilities:

Contributed to proposals worth over $10M, using the Shipley system when appropriate
Contributed to annual business plan based on interviews of AMS managers
Wrote original articles for electronic newsletters
Led teams in field development projects and served as a fill-in for vacationing technicians and help desk analysts

Customer Service Center Analyst

Confidential

Responsibilities:

Led a team averaging 10 customer service analysts supporting over 10,000 internal computer users, troubleshooting MS Office and proprietary software applications and network connectivity problems
Developed and presented materials on Confidential procedures to over 50 non- Confidential personnel, including management
Screened and interviewed over 100 employment applicants. Trained over 20 new Confidential analysts
Served as software architect for deployment of two new knowledge management products

Contract Writer, Analyst, Support Technician

Confidential

Responsibilities:

Adapted and simplified six vendor software manuals
Supported over 10,000 PC users nationwide via phone and e-mail

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