SUMMARY:

Information Analyst — over 20 years of IT experience in Business Analysis, Technical Publications for ERP, telecommunications, financial services, healthcare, supercomputer and government contract computer firms. Self directed professional providing requirements /gap analysis; and documentation for end - user, technical audiences and training. Online help, and intranet/Internet based manuals and documents provided; Marcom efforts include RFPs. Skilled in website creation/content. Usability and Automated Test Equipment (ATE) experience, and technical certification. Skilled in project management and journalism.

TECHNICAL SKILLS:

Operating Systems: Windows 7/8, XP; Linux /Unix, Oracle Solaris; Mac OS; DOS

Languages: .Net Framework, C#, C; VB, SQL; XML/HTML, Java, UML

Networking: OSI model, TCP/IP, Ethernet, FDDI; NIS/NFS, SNMP, SS7

Hardware: Microsoft, Cisco, Oracle servers and Sun workstations, Sonus, IBM, Cray, Macintosh, UNISYS

Databases: SharePoint, Oracle, SAP, SQL Server 2005/ 08/2012 , Access, IBM (Lotus) Notes

Applications: Visual Studio 2012, MS Team Foundation Server (TFS), Rally ALM; Web authoring and graphics, JavaScript, MS-Project, ASP, .Net, telnet, ERP - Oracle (JDE/PeopleSoft) OneWorld; FogBugz, Gemini

Technical Writing, Requirements Gathering, Web Tools: Adobe FrameMaker 10+ XML; Sparx Enterprise Architect (EA), UML; Visio, MSOffice 2013, Robohelp; Arbortext XML/HTML /SGML editors; Adobe CS4/5, Acrobat, Illustrator, Photoshop Flash, Dreamweaver

Test tools: NetSuite, Inet, HP Advisor; automated test (A.T.E.), Sonus EMS (reporting)

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Business Analysis /Technical Writer Lead

Responsibilities:

• Gather, develop Business/Functional Requirements for API software products.
• Create/update user stories for documentation in Rally ALM for Agile SDLC release sprints, incl. dev and Q/A reqs.
• Lead technical writing team in creation of API developer guides for merchants and ISVs (Independent Software Vendors).
• DescribeJavaAPIs for XMLWeb Services. EIS (Enterprise Integration Services) Cloud projects include merchant life cycle, card services, core acceptance, and fraud/risk.

Environment: debit, credit, and gift card payments processing; compliance, and fraud prevention. SOAP UI, WebSphere, webMethods; SalesForce.com. Scrum, Rally Agile application lifecycle mgt. (ALM); developers and business users; SharePoint. Java APIs, Linux server.

Confidential, Mendota Heights, MN

Technical Analyst /Sr. Technical Writer

Responsibilities:

• Capture Mortgage Servicing Package (MSP) messaging interface requirements and document, incl.
• .Net WCF and Java methods, and the interface for MSP web services/clients— BizTalk, Confidential Desktop Business Process Automation (BPA); Confidential and Confidential banks.
• Explain ETL processes; parsing for DBAs.
• SQL Server Integration Services (SSIS) packages. Administer SharePoint portal for users.
• Write and attach in TFS, the user story documents for BPA release sprints using Enterprise Architecture and UML.
• Also, produced Business Partner Interface user guide for Dev, Confidential default solutions, and Litton Bank/attorney liaisons.

Environment: s: Agile, MS Team Foundation Server; mortgage lending; scrum, developers (Dev) and business users; .Net, Java, BizTalk; MS Windows Communication Foundation (WCF); Kronos; XML, C#, VB.Net, SOAP; SQL Server; Microsoft Visual Studio, SharePoint.

Confidential, Denver, CO

Technical Author

Responsibilities:

• Created CIIS Immunization Registry programmer’s reference manuals describing .Net and Visual Basic, XML methodologies used in application.
• Described website/SQL database mapping, business logic defined for patients/clinics automated records keeping system of users and administrators.

Environment: s: Healthcare; SQL Server 2005, .Net. ASP, Visual Basic; MS Word, Excel; HTML/XML

Confidential, Englewood, CO

Information Analyst /Project Mgt.

Responsibilities:

• Supported the Confidential (CHI) Enterprise Program Management Office (EPMO) with processes, and methodologies/tools information.
• Described CHI process integration, quality assurance, Enterprise Project Management Information System (PMIS), decision support and related efforts to transition market-based organizations as championed by the “One CHI” strategic plan.

Environment: s: Healthcare; MS Word, Excel, Project, PowerPoint; Adobe Acrobat

Confidential, Lafayette, CO

Quality Assurance /Sr. Technical Writer

Responsibilities:

• Provided product information for web-based video /audio encoding application service provider (VASP) Confidential .
• VB.Net code reference, and SQL Server ’05 database descriptions, incl. ERD diagrams, created for development, tier 1-3 support/training, and investors.
• Developed video “Broker” QA and Training Guide, used with high level test scripts for regression testing.

Environment: s: Online Media; SQL Server 2005, VB.Net; MS Word, Excel, Project; NetSuite, Agile

Confidential, Louisville, KY

Responsibilities:

• Instructional Design, Contract.
• Created methods and procedures (M&Ps) describing the commercial, residential IP Phone 2.0 (VoIP) and TDM markets, for use in Customer Service Rep (CSR) training and by technical support.
• Described CATV, HSI, and phone service bundles, campaigns.
• Included LD, DA/DL, call blocking features; and voicemail, LNP, E911 support.
• Published CSR Convergys ICOMS billing/provisioning procedures, using Adobe Dreamweaver.

Environment: s: CATV, Telecommunications; MS SharePoint, Word, Excel; Adobe Dreamweaver, HTML

Confidential, Denver, CO

Communications Engineer

Responsibilities:

• Developed Engineering Design Plans (EDPs) for IP telephony network launches, esp. central U.S. key market areas
• Described Nortel CS2K and migration to CedarPoint Safari softswitch; fiber transport, gateways, and hubs/headends.
• Conducted site surveys; held reviews, and released documents via SharePoint document management.
• Used MS Visio, Word, Acrobat Professional 6.0; and Autodesk DWG TrueView for AutoCAD files.
• Documented VeriSign SS7 network security requirements; also ITU (International Telecommunications Union) DOCSIS cable modem interface, and provisioning standards.

Environment: s: CATV, Telecommunications; MS SharePoint, Word, Excel, Project; Adobe Acrobat

Confidential, Minneapolis, MN

E-Learning Developer

Responsibilities:

• Authored online customer training, design and architecture reference guides for the FPOA (Field Programmable Object Array.
• Used FrameMaker v7.0, Visio, and graphics tools; JIRA bug tracking and project management software; and Subversion and TortoiseSVN for version control.

Environment: s: Semiconductor; VLSI, Electronic Automated Design (EDA), Verilog, and OHDL; Adobe FrameMaker and graphics, Acrobat; MS Project, Excel; JIRA, Subversion VCS

Confidential, Denver, CO

Business Analyst/Sr. Information Developer

Responsibilities:

• Produced Video Rich Navigation (VRN) install/config product manual for CMC headend clients.
• Described localization, networking of satellite and digital video/audio components, and Guideworks messaging protocol for the user interface.
• Tested usability of VRN interactive programming guide (IPG), including intuitive search capabilities and navigation.
• Also ensured hyperlinks between linear TV, video on demand, and locally integrated content.
• Used digital photography extensively for cabling procedures; and Visio, graphics tools for illustrations.

Environment: s: CATV, Telecommunications; MS Word, Excel, Project; Digital photography, Adobe Acrobat

Confidential, Denver, CO

Communications/ Training Analyst

Responsibilities:

• Described BIA Facilities’ regional, agency level designs and migrations.
• Conducted walk-through reviews of web portal and interface for the back office automated design tools, used for inputs to the site upgrade specifications.
• Also prepared LMR training material for BIA Office of Law Enforcement Services (OLES).

Environment: s: Government contract, RF, GIS, Telecommunications/LMR; MS Word, Excel, Project; Adobe Acrobat, HTML