Senior Business Process Writer Resume NY, NY - Hire IT People

SUMMARY

Degrees in Math and Information Systems and a minor in Art & Design.
Extensive experience interviewing the most technical of subject matter experts.
Quickly distill complex topics to interpret the concepts for the lay reader.
Produce, format and package IT documentation and presentations.
Developed, coded and tested applications with user - friendly screens.

PROFESSIONAL EXPERIENCE

Confidential, NY, NY

Senior Business Process Writer

Responsibilities:

Rewrote all core banking procedures based on new diagrammed process maps.
The new process improvement reengineered all day-to-day banking operations.
Instituted both a new look and feel for narrative procedures, and a change in tone to make everything shorter, clearer and more direct.

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

Edited 180 policies and procedures in accordance with new SEC regulatory mandates on Systems Compliance & Integrity.
Set up document templates to standardize project graphs, flow charts and format.

Confidential, Raritan, NJ

Senior Technical Writer

Responsibilities:

Wrote resource guides and new job descriptions for expanding project.
Prepared slide decks that succeeded in getting management buy-in on the project.

Confidential, Brooklyn, NY

Senior Technical Writer

Responsibilities:

Edited user guides per strict government guidelines for new mortgage pool system.
Elicited feedback to enrich documentation. Cited for “Impeccable attention to detail.”

Confidential, Warren, NJ

Senior Technical Writer

Responsibilities:

Helped resolve issues on mobile check deposit for the retail consumer.
Published Operational Processing manuals to enhance the user experience.

Confidential

New York, NY

Jul-Aug 2011

Senior Technical Writer

Responsibilities:

Produced six specialized quarterly reports for Financial Advisors dealing with clients, by researching Federal Reserve web data and updating report graphs and text.

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

Documented mainframe and distributed policies to optimize capacity planning.
Edited manuals for network protocol enabling customer compatibility with Confidential ’s encrypted Securely Managed and Reliable Technology (SMART).
Edited documentation for Citigroup Fixed Income, Citigroup Global Equities-18 mo., Credit Suisse, Goldman-12 mo., Merrill, SIAC—NYSE, Chase, NBC-18 mo.
Built project management presentations for NJIT, cited for “A flawless flow.”

Confidential, Princeton, NJ

Training and Standards Manager

Responsibilities:

Developed standards and coordinated all training for technical staff.
Performed ongoing user needs analyses.
Implemented training for business and communication skills, as well as software, operating systems, programming languages and networking.
Managed vendor relations and negotiated contracts for best pricing and quality.

Confidential, New York, NY

Project Leader

Responsibilities:

Supervised unit of experienced writers applying Information Mapping.
Edited standards manuals to keep systems organized for developers.
Moved all manuals online with what's new and teach-me features.
Developed, coded and tested applications with user-friendly screens.
Wrote run books and guidebooks for operators to utilize after initial training.

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Senior Business Process Writer Resume

Ny, NY

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