SUMMARY:

• More than 8 years of IT Industry experience in Microsoft Server 2003, 2008, 2008 R2 and 2012/2012R2.
• Managing Backups, NAS, SAN and Virtual environment.
• Designing Virtual datacenter, Backups and Storage solutions as per client’s requirement.
• Hand on experience on IT application like Labtech, Kaseya and Connectwise.
• Extensive experience in Microsoft Cluster Service & High availability (2003, 2008R2, 2012 and 2012 R2), Virtualization {Hyper - v & VMware}, SAN and iSCSI, FC storage, Disk{Basic & Dynamic}, Windows server backup, Windows Deployment service, Hotfix, Bit locker, Disk Management and basic knowledge of Active Directory, DNS & DHCP.
• Delivering trainings and triages to enable engineers to better understand the intricate details of various components when configuring/managing/troubleshooting an issue.
• Delivered global pro level Business to Business support for Microsoft Clients.
• Respond to client inquiries, primarily by remotely, telephone and e-mail.
• Analyze and deliver best solution to client for backups, storage, virtualization and clustering.
• Resolve client technical issues through diligent research, reproduction, and troubleshooting.
• Work directly with other technical support staff, engineers, operations, and iministration to resolve problems.
• Document all technical inquiries, troubleshooting, develop and review content for knowledge base.
• Providing technical support to users, solving connectivity problems.
• Debugging Memory dump in order to find probable cause of server crash.
• Resolving BSOD issue of Windows server on Physical and Virtual machines.
• Configured and performed System Maintenances according to the requirements.
• Installation & Configuration of Operating Systems, Server 2003, 2008, Windows server 2008 R2 and Windows server 2012 and Windows server 2012 R2.
• Extensive experience on various backup applications like Symantec, Vranger, Appassure, Vault, CA arcserve etc.
• Extensive experience on designing, configuring and managing HA servers and DR SAN.
• Configured and Managed DR site for business critical servers like SQL and Exchange etc...
• Configured and managed local or remote replication for business critical application.
• Configuration & Troubleshooting of Internet & Mail Accounts.

PROFESSIONAL EXPERIENCE:

Technical Consultant

Confidential, New York, NY

Responsibilities:

• Managing servers, backups, storage, firewalls and networks for various clients.
• Managing team and deliver task assigned on timely fashion.
• Designing backup and Disaster recovery solution for clients.
• Managing and configuring VPNs for clients.
• Configuring and maintaining backup jobs on daily basis.
• Performing disaster recoveries for business continuity.
• Managing Exchange for clients with Exchange 2003/2007/2010, OCS 2007 R2 environment in a multi domain/multi forest environment.
• Administering/managing Microsoft Forefront Gateway for message tracking, Antivirus/ Anti-spam policies, Directory synchronization issues, etc.
• Designing, implementing Active Directory & messaging solutions on Microsoft Technology, providing support/handling escalations and integrating various products & troubleshooting on Windows platform.
• Deployment of Active Directory domain services across multiple sites/subnets, Administration, Group policy Objects, WSUS, etc.
• Backup/recovery of Servers, Exchange database maintenance, performance monitoring and Patching Exchange Cluster Nodes, etc.

Microsoft Enterprise Platform

Confidential, Cincinnati, OH

Responsibilities:

• Responsible for handling client queries and issues over Windows servers.
• Managing and troubleshooting on Microsoft Cluster (Hyper-v, File server, DAG, and SQL etc.)
• Experience in managing Windows Raid configuration. {Raid 0, Raid 1 and Raid 5}.
• Configuration and administration of Windows Server Cluster 2003, 2008, 2008R2, Win 2012 and Win 2012 R2.
• Creating storage groups, initiator registration, bind LUNS using Microsoft iSCSI target software.
• Managing storage including storage provisioning, performance tuning, adding volumes, assigning ports, data movement, maintenance of severs & troubleshooting problems in environment.
• Configure VMs on Hyper-V and troubleshoot on them.
• Resolving servicing and hotfix issues on servers.
• Fixing Disk issue.{Recovering Volumes from RAW or Unallocated state using MS internal tools}
• Managing disk space and system resources.
• Managing and troubleshooting on Windows server Backup and 3rd party backup software.
• Consults with other technical areas to resolve complex problems.
• Providing technical support to users, solving connectivity problems.
• Debugging Memory dump in order to find probable cause of server crash.
• Resolving BSOD issue on critical and non-critical Windows server.
• Troubleshooting the production Issues according to the Ticket Priorities.
• Performed System Maintenances according to the requirements.
• Growing the Volumes according to the requirements.
• Performed Fail back & Failover of Disk groups.

Virtualization Technologies: Microsoft Hyper-V, VSphere 4 and 5.

Customer Service Executive

Confidential

Responsibilities:

• Team management and team building activities for a team
• Providing support for Gold Queue (Premium Customers)
• Meeting SLA and Customer expectations.
• Creating and Documenting Process and Procedures.
• Generating performance reports of the team members and team.
• Creating and analyzing reports and escalations of customers complaints generated and handled Daily.