SUMMARY:

• I started out writing technical proposals, editing technical reports, and co - authoring regulatory handbooks for the environmental consulting and engineering industry.
• After 9 years in environmental, I spent time in manufacturing, where I created and revised product brochures, user maintenance instructions, and case study application sheets. In addition, this is where I gained my first experience in developing multi-media training materials on products, markets, and product applications for quarterly factory training sessions for new distributors.
• I then followed my mentor into the financial services sector.
• There, my writing took more of a technology focus, having been an integral part of the systems development and project prioritization process.
• In this capacity, I developed and maintained all internal and external user documentation, such as File Layouts, User Guides, Online Help, Web Content, Quick Reference Guides, Training Manuals, Procedures, and Release Notes.
• In this capacity, I was also the on call for crisis communications that provided all internal and external clients with a timely understanding and awareness of production issues, their resolution and associated impacts. In addition, I provided a central location and forum to ensure production issues were managed consistently, prioritized correctly and analyzed such that improvements could be made to prohibit future occurrences.
• In my 25 years of award-winning experience, I have learned that I have a unique gift for communicating technical information for non-technical audiences.

SKILLS:

Adobe Acrobat, Adobe Creative Suite, Microsoft Office Suite, Microsoft Sharepoint, Microsoft Visio, Adobe Technical Communications Suite, MadCap Doc to Help, MadCap Flare, HTML, XML/DITA, API, Teamsite, Content Management Software, Sales Force Marketing Cloud, Constant Contact, and Screen Shot Utility Software, Comfortable working in both Agile and Waterfall systems development environments

EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Writing and editing new policies and procedures in support of the design and implementation of a premier Confidential program for an iconic Confidential electric utility - Duquesne Light.

Confidential

Professional Writer

Responsibilities:

• Coordinating comprehensive brand refresh for TransFund, including writing new collateral system, website, conversion planning documentation, sales tools and network operating regulations.
• Produced technical documentation for proprietary systems and services for Virtual Clarity.

Confidential

Technical Writer promoted to Market Analysis & Channel Support Manager

Responsibilities:

• Developed and maintained all internal and external user documentation including User Guides, Quick Reference Guides, Procedures, Online Help, Web Content, Release Notes and any documentation that supports the Elan line of products and services.
• Developed and managed annual marketing plan for Elan ATM & Debit Services, the Confidential ® Surcharge Free and PIN POS Network and Confidential Gaming Services, including identifying target markets for optimum market growth and new business opportunities.
• Developed "Go To Market" campaigns including marketing strategy, marketing communication, thought leadership, editorial outreach, collateral development, web content, SEO, product launch, brand management, social media, webinars, direct mail campaigns, channel partner marketing, strategic planning, cross-selling and client retention and project management.

Confidential

Communications Specialist

Responsibilities:

• Responsible for supporting Confidential Treasury Management Product resources in identifying, planning and implementing internal and external communications for their assigned Treasury Management products.
• Planned, developed and produced Confidential and Wachovia integration, product enhancement, new product rollout, business as usual, change and crisis communications, including determining the appropriate communication vehicle(s) for each message.

Confidential

Marketing Manager promoted to Vice President & Product Marketing Team Leader

Responsibilities:

• Managed a Product Marketing Team that supported hundreds of Treasury Services’ Sales and Product resources worldwide in identifying, planning, implementing and measuring the success of internal and external communications for their assigned Treasury Management products.
• Planned, developed and produced Confidential Company and Confidential integration, product enhancement, new product rollout, business as usual, change and crisis communications, including determining the appropriate communication vehicle(s) for each message.
• Researched, wrote and produced communications across a variety of tactics, including: press releases, brochures, the Internet, webinars, client presentations, electronic and printed newsletters, feature articles/whitepapers, product demonstrations and direct mail.
• Developed, edited and tested processes and procedures for converting Confidential Private Wealth Management systems to Metavante®.
• Provided support to the Editor, Managing Editor and Technical Editor for the Materials Research Society’s monthly magazine.
• Served as a member of the project team for standardizing desktop applications throughout Confidential
• Responsible for data entry and administration of the project’s application tracking database.
• Served as a member of the Confidential Project Management Office for the conversion of Confidential to Confidential .
• Responsible for coordinating all aspects of project meetings including facilities, agendas and meeting minutes.

Confidential

Technical Project Manager

Responsibilities:

• Assumed responsibility for managing Network Services’ systems development project prioritization process.
• Revised the process meeting schedule and developed and distributed process operating procedures that allowed for a faster flow of projects through the pipeline.
• Lead cross-functional teams in analyzing business processes and developing performance improvement solutions for the multi-million dollar integration of Confidential into Confidential ’s ATM processing division.
• Managed a Production Support resource that provided all internal and external clients with a timely understanding and awareness of production issues, their resolution and associated impacts. Provided a central location and forum to ensure production issues were managed consistently, prioritized correctly and analyzed such that improvements could be made to prohibit future occurrences.

Confidential, NA

Assistant Vice President & Communications Manager

Responsibilities:

• Developed and executed specialized marketing communications efforts to heighten client awareness, facilitate brand positioning and promote product quality and integrity.
• Provided advertising, public relations and event support.

Confidential

Technical Writer promoted to Officer & Marketing Team Leader

Responsibilities:

• Formulated and implemented Network Services’ marketing communications plan, including advertising and public relations.
• Commended for revamping Network Services’ technical documentation (including file layouts, user guides and training manuals) and building a rapport with clients by understanding their needs and clearly explaining Network Services’ products.
• Developed and delivered internal training programs to ensure the successful launch and promotion of product enhancements and new product rollouts, and to improve employees’ skills in word processing, Internet usage and professional writing.
• Interfaced with ConfidentialAffairs to ensure that corporate format and identity standards were followed across the division.

Confidential

Technical Writer

Responsibilities:

• Created and revised product brochures, user maintenance instructions, and case study application sheets.
• Revamped multi-media training materials on Confidential ’s products, markets, and product applications for quarterly factory training sessions for new distributors.

Confidential

Marketing Communications Specialist

Responsibilities:

• Worked with the Vice President of Business Development to establish a Pittsburgh office for the Company.
• Developed written materials in response to requests for qualifications and proposals from industrial and private sector clients.
• Participated in the International Marketing Committee to improve interdivisional communications and cooperation, and generate ideas for future marketing efforts (i.e., seminars, mailings, etc.).
• Researched, composed, designed and edited corporate promotional materials.
• Coordinated corporate exhibits and technical presentations for area trade shows.