TECHNICAL SKILLS:

• Windows 8, XP and NT, Office (Word, Excel, PowerPoint, and Access)
• ANSYS, PVELITE, SAP, RoboHelp 10.0, ROBODoc, Adobe Acrobat
• InDesign, Captivate, Articulate,Adobe Photoshop, Microsoft .Net, Visio
• Outlook 2010, Lotus Notes, Microsoft Project 2010, FrameMaker 10.0
• Illustrator, PageMaker, Microsoft Visual Studio, Arbortext, XMetaL, Oxygen
• Capture IT, Snagit, HTML, UML,XML, SharePoint, Rally, Subversion, Datacom, DITA, and Microsoft FrontPage.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Created documentation to satisfy regulatory requirements around various product lines such as job aids and learning activities
• Documented processes (in coordination with technical resources assigned to the project) for Cyber Security, Access Control, and Business Continuity
• Worked with Regulatory Compliance group to adhere specified controls to required documentation
• Created technical documentation (SOPs Training Manuals and WIs)
• Researched, organized, wrote, edited, and produced technical data for major publication projects, and training
• Conducted web conferences and video chat seminars for product training
• Created a centralized repository within a SharePoint environment
• Published documentation to SharePoint upon validation/approval

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Managed/Developed IT policies and procedures in accordance with PCI standards and compliance regulations
• Created external documentation to satisfy regulatory and sustainability requirements around various product lines
• Identified risks for the business regulatory affairs
• Documented support processes (in coordination with technical resources assigned to the project) for Cyber Security and Business Continuity
• Software tools used: Microsoft Office, Visio, SharePoint, Snagit, and Adobe Acrobat

Confidential

Technical Writer/Trainer

Responsibilities:

• Collaborated with management to document processes, workflows, and run books within an ITIL framework
• Collaborated with Architecture and Engineering teams on extremely complex high visibility projects; producing functional and logical diagrams, presentations, and other documents for consumption by multiple teams
• Developed IT Cyber Security policies in accordance with PCI standards and regulatory specifications
• Conducted Network Safety, Cybersecurity, and Safety Training sessions for employees, based on ADDIE methodology
• Developed Standard Operating Procedures (SOP’s) for a Level I compliant Network Infrastructure.
• Created external documentation to satisfy regulatory requirements around various product lines such as job aids and learning activities
• Software tools used: Microsoft Office, Visio, SharePoint, Snagit, and Adobe Acrobat

Confidential, Dallas, TX

Senior Technical Writer/Trainer

Responsibilities:

• Created documentation and provided training for employees concerning Microsoft Office, Fire and Safety, Hazardous Waste Disposal, and First Aid
• Worked with multifunctional teams of software developers (including outside vendors such as Cisco), designers, quality control engineers, project managers, marketing, and others to create technical documentation, as well as reviewed and edited technical content created by the team members
• Developed Cybersecurity IT policies in accordance with company compliance and sustainability
• Conducted Network Security Training sessions for employees
• Prepared learning objectives to satisfy training needs analysis.
• Developed Standard Operating Procedure (SOP) documentation to ensure company compliance for upcoming audits
• Edited documentation prepared by engineers, developers and testers in accordance with company copyright permissions and standards
• Developed/updated schematics and diagrams of company networks using Microsoft Visio
• Prepared/edited documentation for Disaster Recovery procedures specifically related to Hurricanes for all Texas offices using Paragon software
• Coordinated document reviews to ensure technical accuracy
• Participated in web conferences and video chat seminars for product training and development
• Developed and managed training for managers, developers, and testers
• Create manuals and online help guides specifically related to software deployment
• Provided assistance to other teams in producing white papers for publication
• Managed multiple documentation processes for various engineering projects, from conception to product release.
• Software tools used: Microsoft Office, Visio, SharePoint, SAP, Snagit, HTML, UML,XML, and Adobe Acrobat

Confidential

Program Development Evaluation Specialist

Responsibilities:

• Participated in curriculum and test development projects. Designed and developed training materials and aids, tests, or program evaluation instruments in accordance with company copyright permissions and standards
• Created technical documentation to train newly hired employees, including Cybersecurity, Password Protection, and Computer Safety
• Provided professional expertise in assigned area for major projects led by the team manager. Wrote program objectives, establishes criteria for program evaluation, design program structure, develop instruction instruments, and monitor programs
• Performed research and analysis activities such as training quality assurance assessment, analysis of Saudi Aramco jobs, studies of target population, or test reliability and validity assessment
• Provided advice and consultation related to Disaster Recovery procedures and documentation
• Monitored contract activity for assigned projects. May participate in the preparation of technical scope of work, and technical bid evaluation and contract negotiation. Maintain quality control for contracted services
• Taught application software classes to students and employees
• Created data catalogs of all applicable data objects with the help of Testing and Development teams
• Edited documentation that corresponds to specific corporate requirements and research for any legal issues regarding copyright laws
• Researched, analyzed and wrote studies, reports and proposals relating to future training development and evaluation programs and trends in the field including Saudi Aramco training, the local, regional and international arena.
• Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, and RoboHelp.

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Researched, organized, wrote, edited, and produced technical data for major publication projects, and training
• Conducted web conferences and video chat seminars for product training
• Created Network Security documentation for employees worldwide including Password Protection, Viruses Attacks, and Access Control
• Prepared and/or gave presentations for HazMat and Fire Safety to company employees
• Ensured technical documentation was accurate, complete, met editorial and company specifications such as copyright laws and adhered to standards for quality, graphics, coverage, format, and style using DITA, Microsoft Visual Studio, FrameMaker 10.0, RoboHelp 10.0 and ROBODoc software
• Prepared/edited documentation for Disaster Recovery procedures specifically related to Hurricanes for all Houston offices using Paragon software in accordance with company copyright permissions and standards
• Coordinated and facilitated document reviews to ensure technical accuracy
• Developed and managed training for employees worldwide concerning Cybersecurity, Computer Safety and Access Control
• Created operational manuals and online help guides specifically related to drilling such as coring services and drill bit optimization
• Produced online assistance materials that employees could utilize on a daily basis
• Managed multiple documentation processes for various engineering projects, from conception to product release
• Participated in the establishment of style guidelines and standards for texts and illustrations.
• Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Rally, Captivate, Microsoft .Net, Adobe Photoshop, HTML, UML,XML, SAP, and Oxygen.

Confidential

Technical Communication Specialist

Responsibilities:

• Managed and created user guides using modular, topic - based methodology for enterprise document management system using Microsoft Visual Studio, ROBODoc. RoboHelp 10.0, and FrameMaker 10.0 software following Software Development Life Cycle (SDLC), Agile and waterfall development process
• Produced online assistance materials pertaining to Fire and Safety, Hazards, Incidents, and Confined Spaces
• Created technical documentation for E-Commerce applications based on the Microsoft .Net platform in accordance with company copyright permissions and standards
• Managed training sessions for employees worldwide
• Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Captivate, Adobe Photoshop and Oxygen.

Confidential

Technical Writer

Responsibilities:

• Developed technical documentation using XMetaL and RoboHelp 10.0 software, while editing current documents specific to various engineering departments following Software Development Life Cycle (SDLC), agile and waterfall processes
• Assisted engineers in creating publications for journals and engineering magazines
• Produced online assistance and advertisement materials employees/customers could utilize on a daily basis
• Managed multiple documentation processes for engineering projects, from conception to product release.
• Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Captivate, Adobe Photoshop, Arbortext, XMetaL, Oxygen, Capture IT, Snagit, HTML, UML, and XML.

Confidential

Technical Writer/Trainer

Responsibilities:

• Gathered technical information by interviewing engineers, managers, and supervisors while reviewing existing documents and hands-on testing of specific procedures in various engineering sectors documents specific to various engineering departments following Software Development Life Cycle (SDLC), agile and waterfall processes
• Provided training and telephone support for employees worldwide (Africa, Australia, France, and Germany) concerning drilling and manufacturing
• Created/Updated documentation for Enterprise Storage Team including Windows, UNIX, SAN, LAN, WAN, and Clariion server applications, disaster recovery procedures, processes, business continuity, and troubleshooting guides, using Microsoft Word, Excel and PowerPoint, RoboHelp 10.0, ROBODoc, as well as Paragon software, following Software Development Life Cycle (SDLC), agile and waterfall processes
• Developed workflows and diagrams of company networks using Microsoft Visio
• Worked with SAP ABAP developers in order to produce procedures to assist employees with data input for monthly expenditure reports
• Produced forms for the SAP business warehouse group to use for monthly reports.
• Converted/Updated Microsoft Word documents into pdf files using Adobe software
• Created technical documentation for Drilling applications such as Wellbore, WellDirect, and Well Review Management
• Documented all policies concerning Disaster Recovery for the Enterprise Storage Group using Paragon and SharePoint software. This involved working with the Disaster Recovery team, human resources, management, and engineers to create available resources, contact lists, and a complete, step-by-step disaster recovery plan for the Enterprise Storage team
• Collected data from strategic suppliers in order to compile monthly metric reports using Microsoft Word and Excel software
• Developed layout and production of technical manuals, brochures, etc. (hard copy and electronic) for employees (French and German versions) under tight deadlines, using Microsoft Word, FrameMaker, and Publisher software
• Documented complete procedures for building and supporting Windows 2000 Server, and Exchange Server using XMetaL software
• Maintained/supported department website for company manuals, policies, and procedures using SharePoint.
• Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, and RoboHelp.

Confidential

Certified Biology Teacher/Senior Computer Technologist

Responsibilities:

• Trained faculty, staff, and students on Microsoft Office (Outlook, Word, and Excel) software, along with reading and writing computer applications such as Lexia, and Orchard.
• Repaired/Installed hardware and software for classrooms and laptops.
• Developed/ maintained website for the school using Microsoft FrontPage.
• Produced curriculum and taught for high school students (grades 9-12) according to state guidelines
• Senior class advisor.
• Software tools used: Microsoft Office, SharePoint, Illustrator, and PageMaker

Confidential

Technical Writer/Trainer

Responsibilities:

• Provided user support and training on software related issues for Microsoft Word, Outlook, and Advanced Excel applications
• Developed specification sheets and user guides to meet the needs of various departments, especially within the PC Systems group, following Software Development Life Cycle (SDLC), agile and waterfall processes
• Trained online computer software training for employees worldwide
• Provided Lotus Notes 5.0, 5.5, and 6.0 computer software training/support
• Developed training manuals for Lotus Notes (beginner through advanced topics).
• Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, and RoboHelp.