SUMMARY

• Over 11 years of IT industry experience.
• Expertise in planning, design, implementation and maintenance of Ethernet based Local Area Networks (LANs), Wireless Networks (WLANs) and Wide Area Networks (WANs).
• Good experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.
• Expert level knowledge in troubleshooting Network Connectivity issues in Local Area Networks (LAN) using Packet Capturing Methods (Wire Shark). Superior troubleshooting and technical support abilities with migrations and network connectivity
• Experience in testing applications using both Manual and Automated testing methodologies involving Functional, Integration, Validation, System, Load Testing, Stress Testing, Regression Testing, and User Acceptance Testing (UAT).
• Experience with TCP protocols and video head end environment (Multicast, HTTP, SNMP, DNS, DHCP) for FiOS TV.
• Experience in using HP Quality Center reporting tool for reporting bugs and updating the test results.
• Experience in networking Routers, Modems and Wireless application
• Implementation of Open view Server for network management.
• Experience in testing of client/server, web-based applications and Java applications
• Strong experience in performingFunctionality, System, Integration and Regression testing
• Experience in review of Functionality Requirement document and Design document
• MCSE Certification from Microsoft Corporation
• CCNA Certification from Cisco Corporation
• Excellent team player with strong analytical skills, good communication and interpersonal skills

Technical Expertise

Education: Bachelors in Computer Science Certification: Microsoft MCSE Cisco CCNA

Confidential Oct 11 Till Date Moorestown, NJ Sr. Network Engineer

Interactive TV/EBIF/ is an application designed to give the customer best satisfaction of the TV programs using PC, Set top box and remote. Interactive TV server to set the CQA/Xplat team tests UCID settings for the customer on Tru2way and native Set-top Box.

Responsibilities:

• Reviewed Business and Functional requirements for UCID.
• Provide network support for the UCID Testing lab.
• Involved in writing comprehensive test plans for the UCID based on BRS and technical specifications.
• Experienced in network setup for Motorola Set-Top Box from DAC 6000 and DNCS for Cisco STB.
• Created and executed the test cases for various scenarios, and participated actively in system, integration, performance and regression testing for every new build released.
• Daily administration of Windows servers including creation/deletion of new user accounts for DAC services, backups. Installed and Maintained software license agreements.
• Created high quality test plans, test conditions and condition matrices for all testing stages of servers and Performed Sanity, Regression test and retesting.
• Installed and configured the High Availability redundancy pairs for Cisco Wireless LAN controllers and NAC Guest Servers for load balancing and failover services over the L2TP tunnel across the secure internet gateways of private MPLS WAN.
• Upgraded Set-Top box firmware, including but not limited to Native code download, DSG code download and OpenCable code download, Native to Tru2Way migration on Cisco, Samsung boxes.
• Experience in Video Head end network configuration, IP multicast, and edge QAM output transport streams analysis, video quality verification, and troubleshooting applicable lab and field issues.
• Worked on Network set-up for Set-top box CATS rack with correct environment to ensure fast, smooth rollout of UCID for Motorola, Cisco, Scientific Atlanta and Samsung boxes.
• Performed network compatibility testing using different web browsers like IE, Safari, Chrome, Firefox, browsers for Xplatform portal application.
• Developed Xplatform network setup through SIPp to invoke UCID on live TV, VOD, DVR Recording, MR-DVR.
• Analyzed and tested Bandwidth testing for Cisco, Motorola and Samsung set-top box for network protocols using Wireshark tool.
• Developed call simulator on the portal using SIPp at the backend.
• Created test data in XML and used soap UI for UCID netowrk.
• Tracked defects using Quality Center, JIRA tickets for network setup and conducted Bug-Review meetings.
• Performed load test on the network on Native or Tru2Way set-top boxes of Motorola, CISCO, Samsung and Scientific Atlanta set-top boxes.
• Extract files and Reports are transferred to the application recipients through FTP and direct connect.
• Executed test cases to confirm proper network environment operation was done, enter defects in defect tracking system, and worked with Set Top Box team to ensure defects are fixed.
• Performed network Scalability testing of IPTV VOD servers.
• Generated Test coverage reports, defect reports, release reports and documented all the progress.
• Review Firewall release for any possible non-compliance or vulnerability.

ENVIRONMENT: Quality Center 10.0, QTP, C#, .Net, IMS, Secure CRT, Soap UI, JIRA, DAC 6000, DNCS, DOCSIS, MUX, VAS, XML, Oracle, MSOffice, SharePoint, Windows XP, Windows 7.

Confidential Oct 06 Oct 11 Ashburn, VA Sr. Network Engineer

FiOS TV service is provided over fiber-optic communication network. FiOS installations mount the ONT inside the house and use Category 5 cable for data and coaxial cable for video, while newer markets mount the ONT outside the house and use Multimedia over Coax Alliance (MoCA) protocol for both data and video over a single coaxial cable.

Responsibilities:

• Involved in writing and execution of test cases and interaction with the development team to report and troubleshooting the defects for every IMG release for Motorola and Cisco Set-Top Box.
• Administered operating systems, hardware, and peripheral components, and maintain databases.
• Performed Video testing using MOT/Alcatel/Tellabs ONT connected to Motorola and Cisco STB.
• Configuring ACLs and NAT for 2800 and 3600 series of routers in the test lab.
• Experienced in using network monitoring and analysis tools to debug Ethernet/Wireless/IP layer problems for the Wireless router.
• Integration, Networking and programming of DVR systems through switches, and Routers using TCP/IP suites.
• Provided technical support for Network, Hardware, software security problems for Actiontec Routers.
• Capture and analyze the layer3 packets between the Verizon home routers and the edge routers (Juniper E320 and ERX 1440) to see if they comply with the RFCs.
• Experienced in pushing code to Motorola Set-Top Box to the test area from DAC.
• Prepared and documented test cases in HP Quality Center for automation of IR commands on STBs.
• Verified App Code Modules information for the Motorola Set-Top Box 7232/7216/7100/6200/2500 through Diagnostics screen.
• Verified App Code Modules information for the Cisco Set-Top Box Class A Class B through Cisco OSD menu.
• Experienced dealing with development team during problem resolution and operating efficiently under pressure for Set-top IMG release.
• Verified Guide, EBIF, Search and VOD data packets on Motorola STBs.
• Performed manual and automation testing on Video Capture of STB using HDMI, Component, Composite and S-Video for Motorola and Cisco STBs.
• Performed IR automation using Labtown commands to Capture Main Menu, Recordings, Channel change, Guide, VOD and EBIF on Motorola and Cisco STB.
• Performed Positive, Negative, Integration, Regression testing on both Motorola and Cisco STB.
• Captured log files of Motorola STB using Serialmon Networking tool.
• Created Videos using Final Cut Pro X for Media Manager application.
• Tested Media Manager Client on Wired and Wireless network on Windows and MAC OS.
• Tested Flex View, FiOS Remote, FiOS DVR Manager Media application on Verizon FiOS TV/Windows PC/MAC PC/Portable Media player/Mobile Phone iOS, Android, Blackberry, Windows.
• Captured and analyzed the packets between Verizon Home Routers and STB during MRDVR, VOD and EBIF Applications launched on the STBs.
• Verified In Band Status for SNR and Modulation Mode on Motorola STB.
• Configured 2960G series switches as per the tester requirement at each test area.
• Interpreting the security risks on the Verizon Broadband Home routers and provide suggestions to the vendors.
• Working with vendors to resolve the security issues for the Verizon FIOS routers.
• Performed VOD, MRDVR and Games testing to verify the bandwidth status for the home network using D-Link, Actiontec BHR and Technicolor routers.
• Verified Connected Home Status on the Motorola and Cisco STB.
• Analyzed and tested network protocols (Ethernet, TCP/IP) using Wireshark tool.
• Configuring VLANs and Session monitoring on all the 2960G series of switches in the lab.
• Worked with IT to resolve the security issues for the Verizon FiOS STBs.
• Coordinated activities between technical, business, test and production support groups in Waltham MA and Dallas TX.

Environment: HP Quality Center, Windows 2000/XP/Vista, Win 7, OS X, Linux, VMware 3.0, Parallels 3.0/4.0/5.0/6.0/7.0, Final Cut Pro X, iOS, Android, Blackberry, D-Link, Actiontec BHR, Tecnicolor, ONT, DAC, RADD, SEM, XBOX 360, Cisco E320, ERX 1440, MS Office, SharePoint, Oracle, Java, JavaScript, HTML.

Confidential Apr 06 Oct 06 Chicago, IL Sr. Network Engineer

AdPharma is an industry leader in focusing and providing complete Drug Safety Management Services, support management for clinical trials and IT provider to pharmaceutical companies. Headquartered in Illinois with a satellite office in India, AdPharma focuses on quality delivery of data for clinical trials, drug safety pharmacovigilance and IT solutions in a cost efficient manner. The 15 years of pharmaceutical industry and IT experience has helped AdPharma hone its clinical drug safety pharmacovigilance and data management skills (monitoring, modeling, analyzing and interpreting data) across pharma industries.

Responsibilities:

• Gained quick understanding of the system requirements and the business rules
• Administered operating systems, hardware, and peripheral components, and maintain databases.
• Handling the network infrastructure of NOC/DataCenter LAN/WAN, migration configuration of network client workstations. Addressing performance bottlenecks ensuring maximum network efficiency and uptime.
• Involved in every stage of SDLC (Software Development Life Cycle).
• Developed Manual Test Scripts and Test Cases for the network setup for system
• Involved in creating SQL queries, constraints and functions for data verification at the back-end
• Executed and updated network as per requirement in Microsoft Excel.
• Developed test scenarios for Network Integration and Regression Testing on the network
• Created data for perform data-driven testing on various integrated backend systems and databases using SQL and WinRunner
• Performed software compatibility tests on various hardware platforms on the network.
• Written SQL Queries for data verification at the back end.
• Reproduced and reported software defects, provided Technical Support to end users, collected feedback from customers.
• Provided feedback concerning completeness and accuracy of the application.

Environment: Windows 2000/XP, MS-Office, Windows Firewalls, Quality Center.

Confidential Aug 04 - Apr 06 Verizon, Reston VA Sr. Network Engineer

Digital Subscriber Line (DSL) provides high-speed digital modem technology via a conventional telephone line. Verizon Online Control Pad v2.0 allows us to manage our most common Verizon Online activities from one convenient application providing a single source for accessing all you need to be online. Verizon Online Support Center is a software program that automates the troubleshooting process. Fiber-to-the-Premise (FTTP): Verizon intends to deploy FTTP to support voice, data and video services. The project involves testing WBA FiOS and FiOS registration CDs. This includes creating an integrated (East/West) installation and registration process to support the VOL Business FTTP customers.

Responsibilities:

• Installed and tested the AUT with different available operating systems in Windows and Mac environment on different hardware dimensions like Dell Optiplex, Dell 8300, Dell 8200, Dell 4500, Dell 2300, IBM Machines and Micron.
• Tested AUT using different DSL modems named Westell Wire Speed modem, Westell 2110, Westell 2200, Westell 6100, Westell 327w and DLINK.
• Involved in lab testing of CPE firmware upgrades. For each new product or any change in hardware or any F/W change, we verified Streaming, throughput, Latency (Badly configured PC, Packet Loss, Peak Hr. Vs. off Peak, Hop count Latency, Routing Problems, PPPoE Overhead) on different environments like PPPoE East, PPPoE West, Open PPPoE, DHCP East, DHCP West with different line speeds.
• Involved in writing and execution of test cases and interaction with the development team to report and troubleshooting the defects for every Version release.
• Installing VoIP modules for testing the voice quality and troubleshooting network issues.
• Creating network diagrams and troubleshooting methods.
• Created a duplication of the actual test track network in the lab for testing various Verizon VoIP.
• Used Packet Scan and Packet Generator for monitoring traffic on the network.
• Prepared the documentation for the Transit Innovation Center.
• Prepared troubleshooting methods for Verizon VoIP modules.
• Provided feedback concerning completeness and accuracy of the application.
• Used Network Monitoring Tools to get the network logs for troubleshooting.
• Interpreting the security risks on the Verizon Broadband Home routers and provide suggestions to the vendors.
• Configuring VLans and Session monitoring on all the 2960G and 3500XL series of switches in the lab.
• Performed software compatibility tests on various hardware platforms.
• Worked on Software Development Life Cycle for problem solving and necessary specifications of the hardware, software and data resources.
• Involved in verification process on a regular basis using checklists.
• Executed and updated Test Cases as per requirement in Microsoft Excel.
• Analyzed and tested network protocols (TCP/IP) using Ethereal tool.
• Used winPcap 2.3 tool for Network analysis and for capturing the packets.
• Involved in UAT (User Acceptance Testing) testing during the various phases of the application.
• Extensively communicated with developers using bug-reporting tool PVCS Tracker I-Net 7.5.0.
• Coordinated activities between technical, business, test and production support groups in Dallas - TX, Reston VA, Carlsbad CA

Environment: Windows 98SE/ME/2000/XP/Vista, PVCS Tracker I-Net 7.5.0, Lotus Notes, Sametime, Account Tracker, MS Office.

Confidential Feb 02 Aug 04 Chantilly, VA Network Engineer

Project: Employee Insurance This project was involved in testing of an on-line application, which was developed for Systech Solutions, Inc. employee Insurance. The application helps the customer to get a free online quote instantaneously. This application also enables the field agents/customer representatives of the company to view prospective customers data. It was developed in two modules. First module was ‘free online quote in which the customers could access online service by filling a list of fields. Second module was the ‘Customer Rep module where a customer service representative can get detailed information of the online application filled by the customer. The Front-end GUI interface for the representatives and customers was developed using Java Technology with backend as Oracle.

Responsibilities:

• Developed Test Plans and test scenarios for Network and infrastructure.
• Maintain documents of work perform during the day for the employees.
• Installation, Maintenance and Troubleshoot DNS, DHCP Servers and System issues.
• Installation, Configuration and maintenance of Network Printers.
• Working with routing, switching, security designs and configurations, designing network architecture and performing connectivity troubleshooting.
• Prepared and documented test cases manually for various screens of application.
• Performed software compatibility tests on various hardware platforms.
• Managed work and priorities through ticketing system and workflow for the application.
• Conducted Functionality, Performance and Regression testing during various phases of the network setup for the user applications.
• Configuring Access-lists based on the client requirement.
• Provide IT support and consulting at the Tier 3 level.
• Involved in creating SQL queries, constraints and functions for data verification at the back-end
• Involved in tracking, reporting and analyzing system defects and bugs and interacting with business users and developers to resolve the technical issues

Responsibilities:

• Installation, maintenance, and troubleshooting Internet/Network (IP) Based Access Control Systems, Building Automation Systems, and Fire Access Systems for Systech Solutions.
• Hands on experience in Installing IP-Network based Home-Alarm, IP Based Intrusion CCTV Systems, and Access control Systems, Building Automation Systems.
• Integration, Networking and programming of Internet Based IP DVR systems through switches, and Routers using TCP/IP suites.
• Worked on video quality optimization of digital video compression systems (e.g. H.264, MPEG-2, VC-1 etc).
• Systems trouble shooting Windows 2003, windows XP, Server Administration, and Basic Network Administration procedures and policies.
• Disaster Recovery, system planning and implementation of security access systems intrusion alarm systems.
• Good knowledge in digital image processing theory, including spatial and temporal representations, image/video coding technologies and standards
• Providing 24/7 Technical Support on phone, mail support on Network, Hardware, software security problems supporting multiple organizations.

Environment Windows 98/2000/XP, IP Network Cameras and DVR Systems

Project: Employee Management System The system was designed to maintain the employee details for various departments on Intranet. The automation helped the company to maintain the pay details and generation of payroll reports. Reports were spooled out at the end of the month to generate Pay stubs that included current month and year to date updates.

Responsibilities:

• Involved in every stage of Quality Assurance / SDLC (Software Development Life Cycle).
• Responsible for all duties and tasks of my previously-held Network Administrator position.
• Designed and developed testing strategies and test cases for various components in the client server environment
• Provide network support for the entire application testing lab.
• TCP/IP diagnostic commands, Used Telnet and FTP for file uploads.
• Daily administration of Windows servers including creation/deletion of new user accounts, print services, backups. Installed and Maintained software license agreements.
• Implementation of TCP/IP related Services-DHCP/DNS/WINS
• Generated reports of all router configuration changes made across the network on a daily basis, and procedures to reconcile those changes with proposed configurations which had been approved to be implemented during the maintenance window.
• Interpreting the security risks on the network routers and provide suggestions to the team members.
• Developed counter measures for Timing Analysis attacks on Cisco Networks.
• Created test scripts and converted manual test cases to automated test scripts utilizing the WinRunner Automated Testing Tool
• Performed Positive, Negative, Integration, Regression testing
• Responsible for monitoring the IP network, responding to outages, and working closely with other Network Operations and done debug and diagnose network and circuit problems.

Confidential Oct 00 Feb 02 Chennai, India Network Engineer

Fore C Software designed and developed application to create monthly, quarterly and yearly financial and accounting statements, payrolls for customers. Front end of the application was developed in Visual Basic and the backend was developed in Oracle.

Responsibilities:

• Identified the test requirements based on application business requirements.
• Analyzed requirements, and involved in writing test plans and test cases.
• Developed test scenarios and test procedures based on the test requirements and use cases.
• Performed Integration testing, Regression testing and White Box Testing.
• Experienced dealing with customers during problem resolution and operating efficiently under pressure to meet the project dead line.
• Created SQL quires and triggers, packages, functions and stored procedures.
• Performed Database testing by passing SQL Queries to retrieve data.
• Performed GUI and functionality testing.
• Conducted periodic status meetings with vendors and clients on trouble ticket status.
• Requirements Traceability Matrix developed to make sure test coverage against requirements.
• Updated Testability and Traceability matrix with the uncovered requirements.
• Conducted compatibility and cross browser testing.
• Conducted Regression testing and analyzed results for new releases
• Act as subject matter expert and technical advisor to other Matsushita organizations such as Product Management, Network Architecture, Network Planning, Engineering, Operations, and Corporate Sourcing.
• Providing 24/7 Technical Support on phone, mail support on Network, Hardware, software security problems supporting multiple organizations.

Environment: Oracle, Windows NT, Visual Basic, Javascript.