SUMMARY

• Agile, organized, and responsive with close attention to detail to initiate activities before a problem arises
• Secured the multimillion dollar partner relationship between Confidential and Racks Space by remote management and collaboration with SME for rapid turnaround for customer - required API documentation
• Independently learns new computer software Provides excellent communication, training, and project management in a fast-paced environment
• Managed two remote scrum project teams to complete two individual projects of HTML content migration at Confidential
• Secured a $50,000,000 contract with Amazon for Confidential by creating an operation’s user guide for the Matrix Android application
• Requires little supervision, able to work independently and lead multiple successful team projects using Kanban at Confidential & Gas
• Displays good judgment with creative solutions and suggestions that work making a $50M software contract with BP Oil &Gas for Confidential by creating software requirement documentation for initial phase of DevOps

TECHNICAL SKILLS

Project Management: HTML, CSS, JavaScript, and JSON, Google Analytics, WalkMe, B2B, and SaaS, AWS Cloud

Graphic Design: WordPress and SnagIt, Agile, Lean, and SAFe Methodology, DevOps and Automation Training

Salesforce.com: Internal and External Customer Service, MadCap Flare, GitHub, Abortext, iOS and Android, Task Oriented with strong attention to detail

Business Processes: ADA Requirements and Guidelines for Accessible Design, Product and Social Media Marketing with Facebook, Twitter, LinkedIn, and Instagram, Microsoft Word, SharePoint, Visio, Excel, Outlook, Lync, and PowerPoint, Public Relations/Speaking

Technical Training: Federal Plain Language Guidelines, Adobe Acrobat, Photoshop, FrameMaker, RoboHelp, and Illustrator, Team Foundation Server, Rally, AWS Cloud

PROFESSIONAL EXPERIENCE

Confidential

Sr. Technical Writer

Responsibilities:

• Document processes, procedures, policies, and meeting minutes, newsletters, intra/internet content
• Identification, need analysis and research information such as work processes and business requirements
• Written, revised and maintained procedures resulting from new process-related project outputs and process revisions
• Completed tested and validated content of procedures
• Coordinate and document new or changed policies, processes or procedures with our subject matter experts.
• Attending virtual meetings where team is discussing design standards and turning that into written guidance that will live on a website

Confidential

Sr. Technical Writer

Responsibilities:

• Work directly with Sr. SME to technical data to produce necessary deliverables
• Introduce Agile mindset with Kanban to my team to plan and track our WIP and done deliverables
• Create a professional universal template for all communications
• Create work flows, reports, and user guides from scratch in a tight deadline to meet infrastructure changes
• Maintain ongoing FAQ documents on company SharePoint site

Confidential

Sr. Technical Writer/DevOps & Agile Coach

Responsibilities:

• Provide ongoing coaching and training of Agile methodology on an Enterprise level
• Served as Scrum Master for a full sprint and lead PI planning for multiple teams both remote and in-house
• Writes initial content, completes edits/changes to subsequent drafts, and advises on art/graphics
• Writes whitepapers and internal media posts to promote enterprise agile and Enterprise transformation
• Plan and write coaching and training strategy roadmaps and proposals
• Develops coaching models and training decks
• Documented customer feedback and retrospective to create training metrics

Confidential

Sr. Technical Writer

Responsibilities:

• Write software requirement for the business end of application project
• Attend collaboration sessions with the subject matter expert (SMEs), project managers, and developers
• Write DevOps and software design documents (SDD) for the back-end developers based on the software requirement documentation
• Wrote QA coded test scripts
• Manage, retrieve, and upload content on the corporate database and CMS system
• Maintain document control procedures
• Multitask and prioritize multiple projects simultaneously
• Develop new SRS and SDD templets, as well as create custom corporate style guidelines and style sheet

Confidential

Lead Technical Writer

Responsibilities:

• Migrate HTML knowledge management content into MS Word documents on a SharePoint site
• Work directly with SMEs and multiple business partners to edit Internal customer technical DevOps content into plain language PLAID
• Convert edited content in SharePoint back into the HTML authoring tool and run QA testing on the CSS
• Train and mentor new hires
• Develop and manage productive, effective teams and collaborate to achieve group outcomes and create strong morale and spirit within the teams
• Author multi-context procedure style guide, troubleshooting flows, job aids, and status reports

Confidential

Sr. Information Developer

Responsibilities:

• Create API queries and maintain use cases in self-generated code fragments in GitHub and preform QA analysis on JSON schema on B2B SaaS platform to develop API documentation, API orientation training documentation and train new hires
• Author, edit, resolve CSS errors, and maintain technically accurate HTML web-help documentation on a B2B SaaS platform written in plain language with MadCap Flare
• Redesign the SaaS web-help content structure to improve customer experience and usability
• Update and write release notes for QA fixes and software updates

Confidential

Technical Writer

Responsibilities:

• Translate technical language into plain language for a non-technical audience
• Construct and composed HTML coding to create technical manuals and audit with strong attention to detail
• Created single source HTML and CSS coding to automate creation of bill of material documentation
• Enhance the color and pixel properties of AutoCAD engineering drawings

Confidential

Technical Writer

Responsibilities:

• Design and write technical user guide manuals from scratch for the Matrix Mobile smart phone (android and iOS) application, compliant with the government regulation Federal Truth and Leasing Act
• Design and write 32-piece work instruction manual from scratch for the internal Matrix Dispatch user interface
• Coordinate and assist training seminars on Matrix Mobile documentation for freight shipment contractors and dispatchers
• Capture and digitally enhance real-time graphics for work instructions, user guides, and QA reports
• Develop and maintain an ongoing FAQs and best practice troubleshooting guides
• Write and test QA testing scripts to identify bugs and system glitches
• Create and write job aids for the department SharePoint site used for documentation review and acceptance
• Instruct team members on technical writing techniques for page layout and visual design usability guidelines

Confidential

QHSE Coordinator/Writer

Responsibilities:

• Create Incident Reporting system and complete full incident report for any employee on site injuries
• Consult with SMEs from Germany to document technical manuals for a non-technical end-user in plain language
• Conduct QA analysis document control to maintain proper archive life cycle system and SOP in compliance with OSHA, ISO, and API Spec Q1 regulations and standards to prepare for upcoming internal and external audits
• Create quality control and safety best practices, safety inspection checklist, and weekly QA inspection reports
• Redesign and write the employee orientation training guide and train new hire

Confidential

Marketing Specialist

Responsibilities:

• Develop innovative marketing strategies and conducted end-user testing to include in documentation
• Create, design, and edit rhetorically sound and visually appealing sales portfolio, pamphlet, and itemized service guide, compliant with government OSHA and ISO regulations, ADA compliance, and federal plain language standards
• Rebrand the company’s logo and style sheet guidelines
• Digitally enhancement of pixelation and color of graphics, illustrations, and AutoCAD automation drawings used in the marketing documentation

Confidential

Technical Writing and Publications Internship

Responsibilities:

• Transcribe a 5,000-page manuscript each summer term for publication with Adobe Acrobat, Microsoft Word, and InDesign
• Restructure manuscript format using page layout and visual design usability guidelines
• Created DevOps approval / acceptance, strategy and schedule using agile methodology in two-week sprints and user stories
• Used tracked changes to insert footnotes, glossary, bibliography, and edit for grammar and AP Chicago style