SUMMARY

• 15+ years as an Instructional Designer/Technical Writer and Editor, with expertise in content development.
• Training and courseware development in the Aerospace Defense industry.
• Excellent written and verbal communications
• Outstanding interviewing, organizational and multi - tasking skills
• Team player with effective personal and management skills

PROFESSIONAL EXPERIENCE:

Confidential

Content Developer

Responsibilities:

• Wrote content for websites for various customers throughout LA. and TX.
• This included help with setting up websites and writing How To policy and procedures

Confidential

Instructional Developer

Responsibilities:

• Followed ADDIE model while designing and developing curriculum content, training materials, training modules, teaching aids, and managed all aspects of curriculum development programs to include, but not limited to: technical skills, management and leadership development, safety and new technology in transportation operations systems and maintenance.
• Worked with Cessna and Beechcraft Subject Matter experts to elicit their expertise and input to ensure accuracy and standardization of all training materials and content for the various aircraft types.
• Developed curriculum used by training facilitators and/or instructors and training participants for various aviation programs.
• Delivered accurate, high-quality documentation within a specified deadline and timeline and worked with web-based media.
• Utilized adult learning principles to develop all instructional materials.
• Wrote content for websites for various customers throughout LA. and TX. -This included help with setting up websites and writing How To policy and procedures

Confidential - Huntsville, AL,

Flight Technical Writer, Flight Operations

Responsibilities:

• Wrote step-by-step and theory-of-operations technical documents covering all operations equipment using Adobe FrameMaker.
• Wrote the U.S. Army Operational, Medivac and Check Lists for 237, 253 and 280 manuals for Blackhawk Helicopter pilots using Arbor Text Xml and Epic Editor.
• Attend tabletop reviews with US Army (IMMC) for completion of latest technical information going into government documents.
• Attend verification of Pilots checklist on Blackhawk Helicopters UH60A, UH60Q and UH60

Confidential -Savannah, GA

Senior Technical Writer

Responsibilities:

• Wrote Pilot Electronic Checklists (ECLs) for GIV, GV, G350, G450, G550
• Wrote flight manuals for Gulfstream corporate jets
• Read and interpreted IPC (Illustrated Parts Catalog) to update drawing
• Edited, amended, and revised existing and applicable text from previously written documentation

Confidential -Savannah, GA

Senior Technical Writer, Technical Publications Department

Responsibilities:

• Researched, wrote, and edited documentation and illustrations for the Gulfstream Completion Center Maintenance Handbooks provided with each individual aircraft
• Researched, wrote, and edited documentation for the Gulfstream G450, and G550 Aircraft Maintenance Manual
• Reviewed and analyzed technical documents, wiring diagrams, and engineering blueprints required to thoroughly understand how complex aircraft systems operate
• Interfaced with illustrations department to ensure accuracy and appearance of graphics according to company standards. Used Adobe Illustrator
• Provided input to management on the development of processes and workflow solutions to decrease department costs

Confidential, Fort Worth, TX,

IT Technical Writer, Information Technology, Publications

Responsibilities:

• Researched, developed, and wrote content for technical and management documents for contract specific manuals, system solutions, and training collateral.
• Edited and revised existing and previous documentation.
• Advised Director of Business Processes and Documentation of potential conflicts within scheduling or information provided in similar documents or process work flows.
• Assisted associate IT technical writers in conforming, editing, and formatting of documentation to department standards.

Confidential -Savannah, GA

Senior Technical Writer, Technical Publications Department

Responsibilities:

• Researched, wrote, and edited documentation and illustrations for the Gulfstream Completion Center Maintenance Handbooks provided with each individual aircraft
• Researched, wrote, and edited documentation for the Gulfstream G450, and G550 Aircraft Maintenance Manual
• Reviewed and analyzed technical documents, wiring diagrams, and engineering blueprints required to thoroughly understand how complex aircraft systems operate
• Interfaced with illustrations department to ensure accuracy and appearance of graphics according to company standards. Used Adobe Illustrator
• Provided input to management on the development of processes and workflow solutions to decrease department costs

Confidential - Ft. Worth, TX

Instructional Designer/Trainer, Technical Training Department

Responsibilities:

• Designed, edited, formatted and wrote training instructor guide and student guide
• Instructional designer/writer on Electronic Work Instructions (EWI) such as Shop Floor Management (SFM) for training SFM personnel
• Taught SFM personnel (Planners, Mechanics, etc) both in Ft Worth, TX and Marietta, GA
• Wrote Project Plans for customer documentation requests

Confidential - Ft. Worth, TX

Technical Writer/Technical Publications Department

Responsibilities:

• Participated in the hands-on legacy documentation migration from InterLeaf to SGML using Arbortext/Epic (F-16 International Technical Order Digitization (ITOD) program)
• Used IPC (Illustrated Parts Catalog) to update drawings for F-16 aircraft
• Single sourced and communized two job guide manuals.
• Composite SGML documents contain information for 13 countries with 24 different aircraft configurations. Migration included text, tables, and graphics
• ITOD documents were written in compliance with Document -Type Definition (DTD) Mil-M-28001B-1 and Mil-PRF-87269 (IETM data) requirements.
• Made final edits and corrections to multiple books for both ITOD and UAE projects
• Subject matter covered Flight Controls, Environmental Control -Systems (ECS), Egress, and Emergency Power Unit

Confidential - Richardson, TX

Sr. Information Developer/Instructional Designer, Training Department

Responsibilities:

• Designed, edited, formatted and wrote end-user documentation for a daily reporting and timekeeping (PARS) system for use throughout the company.
• Created documentation policies and standard templates used in technical training on Confidential products
• Interviewed engineers to obtain pertinent information for materials
• Worked directly with customers to make sure documentation met standards and provided technical information needed
• Created, edited, formatted and wrote NTPs ( Confidential Technical Publications) for standard release specifications
• Validated wireless alarms manual on the BSM Navigator using the latest software load

Confidential - Richardson, TX

Technical Writer, Technical Publications Dept

Responsibilities:

• Worked with staff of 5 engineers and writers on DMS-500 project
• Wrote and updated DMS-500 switch application guides
• Wrote and updated DMS-500 data schema tables procedural guides
• Validated all documentation on latest switch software load
• Worked closely with SMEs and engineering department on projects
• Promoted to Sr. Information Developer

Confidential - Plano, TX

Curriculum Developer - Technical Training Department

Responsibilities:

• Designed and developed course material for INfusion STP Network and Translations Admin classes
• Wrote step-by-step and theory-of-operations technical documents covering telephone switching equipment
• Designed and wrote User Guide for telecommunications service deployment software
• Wrote Project Plans for customer documentation requests
• Authored and revised various System Administration Manuals
• Validated all documentation on latest switch/system update