CAREER SUMMARY

• Sr. Technical Writer 20 years writing a wide variety of technical and software documentation.
• Develop user guides, online help, reference, installation manuals SDK and API documentation SDLC documentation process narratives and cross - functional process flow diagrams.
• Able to write from technical specifications, system requirements, design documents, use cases, wireframes, developer interviews, and application use pick up new technologies quickly.
• Proficient in writing for a variety of audiences, including software developers, tax and mortgage professionals, novice computer users, and non-technical audiences.
• Experienced in creating and using document templates and in creating and adhering to style guides and writing standards.
• Experienced with desk-top publishing strong project management skills and user and quality oriented. Usability advocate and contributor to UI design.

SKILLS/TOOLS

• Software: MS Office Suite Word, PowerPoint, Visio, Excel, RoboHelp, DocToHelp, FrameMaker, Publisher, PageMaker, Acrobat, HomeSite, FrontPage, Flash, Visio, Illustrator, Paint Shop Pro, SnagIt, ClearCase, SourceSafe, JIRA, Trac, SharePoint, Enterprise Architect, Google Docs, Oracle SQL Developer.
• Operating Systems: Windows Macintosh DOS UNIX VMS.
• Computer Languages: Pascal, SNAP object-oriented language, SCRIPTS DCL-based language .

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

• Currently working on a API Infrastructure project: Documenting naming standards for SOAP and REST web services, creating a SharePoint Team site, and drafting documents such as system engineering management plan, test and evaluation management plan, and system deployment plan.
• Member of a pilot Agile Development team creating SDLC documentation, providing GUI feedback, and creating online help.
• Led initiative to develop Java coding standards for two internal groups of developers.
• Led initiative to develop Java, HTML, and XHTML code commenting standards for two internal groups of developers.
• Wrote, edited, and revised a variety of SDLC documentation for various applications, including high-level design, requirements, system engineering, test plan, and solution architecture documents.
• Worked on variety of documentation for database applications, including design, requirement, and specification documents, test plans, database refresh and promotion processes, and a semantic data dictionary.
• Wrote user manual for iCADE Reports system.
• Provided feedback on user interface for newly developed system.
• Developed and edited training presentations.
• Imported database schemas into Enterprise Architect and created ER diagrams.
• Edited data dictionaries.
• Assisted in developing and implementing naming conventions for Oracle database constraints.
• Contributed to and edited report evaluating results of Service-Oriented Architecture SOA pilot project.
• Created template for use cases and contributed content to use cases.
• Drafted user interface standards for division-wide use.
• Drafted several internal proposals advocating adoption of new technologies.
• Pioneered use of Google Docs as collaboration tool within division.
• Researched a variety of assigned topics.

Confidential

Lead Technical Writer

• Created modular online help systems for two related software applications: WordSlayer, a tool integrating audio playback and word processing for the transcription of audio data by the intelligence community, and ScribeZone, a language training tool based on transcription of audio data.
• Developed structure of online help system and wrote all online help topic content from scratch.
• Reused help topic content between the two applications using the single-sourcing features of DocToHelp.
• Developed standards and templates for online help pages.
• Created illustrations for online help.
• Tested documentation developed against application.
• Worked with developers to improve user interface.
• Wrote in a style and tone appropriate for non-native speakers of English and non-technical users.

Confidential

Senior Technical Writer

• Worked on documentation for two web-based grants management applications IDIS and DRGR for the United States Department of Housing and Urban Development HUD .
• Edited and wrote a variety of SDLC documents for IDIS documents included project plan, project scope, project management plan, communication management plan, data management plan, configuration management plan, test plan, and quality assurance plan.
• Inventoried and analyzed existing online help for IDIS inventoried and analyzed mainframe documentation for reuse in online help.
• Created user guide for portion of the DRGR system.
• Structured and formatted documents according to HUD standards.
• Coordinated development of software design documents at the Library of Congress for an authoring and publishing system.
• Confidential Technical Writer Contract Agency: Sapphire Technologies
• Created a user guide for a mortgage pricing management application that was being migrated from mainframe to web.
• Developed outline for user guide wrote content based on requirements extracted from DOORS and by actual use of application.
• Developed page layout standards.
• Performed desk-top publishing.

Confidential

Technical Writer

Created and edited job aids for PeopleSoft 8.9 Budget and Finance and SuccessFactors Employee Performance Management modules.

Confidential

Technical Writer

• Wrote user guide for IT lab and wrote lab request quick reference guide for technology lab build-out project.
• Edited IT lab infrastructure and design documents, lab business function definitions, and lab usage guidelines.

Confidential

Technical Writer

• Edited and wrote a variety of documents for a financial data warehouse documents included technical architecture plan, process narratives, cross-functional process flow diagrams, system development life cycle model, data management plan, and service level agreement.
• Used Visio to create graphics and flow diagrams.

Confidential

Technical Writer

• Developed content from use cases and wireframes.
• Wrote in style and tone appropriate for station personnel. Ensured consistency of language throughout help.

Confidential

Technical Writer

Created documentation for software developed for the United States Department of Housing and Urban Development HUD .

Confidential

Technical Writer

• Developed print and online documentation for complex, proprietary financial desktop and web-based applications.
• Created brochures, job aids, quick reference guides, and supplementary documentation for third-party software Lotus Notes and Microsoft Office adapted for Ernst Young.
• Created basic web pages using HomeSite and FrontPage edited content and HTML of other internal websites.
• Created Flash presentations promoting new services and applications.
• Contributed to establishing department style guides and document templates.
• Performed desk-top publishing.

Confidential

Technical Writer

• Wrote content at level appropriate to audience with 8th grade reading level and in a style and tone appropriate for diverse, non-technical audience.

Confidential

Technical Writer

• Edited and formatted user guides, requirement analyses, CASE diagrams, and architectural descriptions of telecommunication systems.
• Developed technical diagrams using Visio.
• Used FrontPage to convert Word, Excel, PowerPoint, and Visio documents to HTML for publishing on intranet pages.

Confidential

Documentation Manager

• Restructured and rewrote user guide for a popular Windows and Macintosh project scheduling product. Took existing system-oriented user guide and delivered a user-focused, task-based guide.
• Created online help for Windows and Macintosh platforms.
• Used FrameMaker to create user guide created online help using RoboHelp converted it to QuickHelp for Macintosh platform.
• Wrote installation guides.
• Co-authored and edited product reviewer's guide and other marketing collateral.
• Contracted for printing services.
• Revised company style guide.
• Wrote in style and tone appropriate for diverse, non-technical audience.

Confidential

Worked in freelance capacity as writer for previous employer, Template Software.

Edited social issues book, marketing letters, press releases, and business plan.

Confidential

Senior Technical Writer

• Target audience: programmers developing object-oriented business applications.
• Designed, wrote, and formatted user manuals, programming manuals, reference manuals, installation guides, and release notes for an object-oriented software development kit SDK . Manuals included user guides for developing object model, communications, GUI, and database components of an application and API reference manuals.
• Inventoried and analyzed existing documentation for necessary updates.
• Edited training manuals.
• Developed templates for all documentation.
• Coordinated efforts of writing, editing, indexing, and production personnel.
• Supervised two full-time technical writers and two summer interns.
• Conducted editorial reviews of team materials and made final decisions regarding every aspect of publication.
• Established documentation department policies, procedures, standards, and templates.
• Created project schedules and met strict publication deadlines.
• Performed desk-top publishing.
• Contracted for printing services as necessary and reviewed bluelines.