Summary

Technical and other Writing, Editing, Web Site Content Creation, and Desktop Publishing

Confidential

• Drafting and editing technical documents: Deployment Plan Systems Administration and Operations Manual Production System Description Document System Design Document Configuration Management Document
• Primary Tools: MS Word SharePoint Version Tracker Team Tracker Visio Microsoft Project

Confidential

Four week contract for single project. Drafted White Paper for director.

Confidential

• Documented Configuration Management and Network Security in UNIX and Windows NT
• environments. Documented FISMA Certification Accreditation. Also documented or
• updated: Memoranda of Understanding MOUs Access Control Plan and SOP Process Guide Change Control SOPs and Process Guide Disaster Recovery Plan Incident Response Plan System Security Plan and, Configuration Management Plan.

Primary Tools: FrameMaker, PowerPoint, Visio, Photoshop, MS SharePoint Adobe Acrobat

Confidential

• Single project contract. Created users' manuals for online e-learning web-based application.
• Created online HELP system for e-learning applications. Redesigned intranet web pages content. Section 508 qualification testing.

Primary Tools: FrameMaker RoboHelp HTML Dreamweaver Photoshop Flash Adobe Acrobat

Confidential

• One project, short-term contract. Documented data warehouse processes including all
• stored procedures and triggers. Created Functional Procedures document.

Primary Tools: FrameMaker, SQL Server, MS Access, Visio, Adobe Acrobat

Confidential

Senior Technical Writer

• Contract. Created intranet pages for user documentation: created GUI design and navigation
• wrote content. Conducted Section 508, GISRA Government Information Security Reform
• Act and NIACAP National Information Assurance Certification Accreditation Process
• compliance and documentation assessments, including, evaluation of: applications security plans role creation assignments business recovery plan continuity of operations plan risk assessment report and, risk certification software security plan. Drafted procedure policy manual based on various internal sources documented PeopleSoft/Oracle Users' manuals and training materials for web-based system using Information Mapping documentation process HR Module . Created and implemented software functionality testing plans. Created high-level flow charts for PeopleSoft application processes Payroll Module . Taught training sessions for end-users of software.

Primary Tools: PeopleSoft Ms Word Visio Adobe Acrobat Dreamweaver Photoshop Homesite HTML Editor

Confidential

Technical Writer

Single Project Contract. Prepared online system Architecture Requirements to Solutions technical document in an Oracle environment. Designed intranet pages for documentation wrote and edited intranet content and navigation updated data dictionary created graphics for web pages.

Primary Tools: FrameMaker Photoshop Dreamweaver Visio Adobe Acrobat

Confidential

Contract. Compatibility Maturity Model Integrated CMMI-SE/SW . Wrote and maintained content and graphics navigation for intranet. Created online Users' Manuals and software iteration Release Updates all developed within the Extreme Programming XP development life-cycle environment . Created online and HELP system using RoboHELP consulted with and organized HELP Desk personnel to conform HELP Desk processes to actual software processes and needs of customers designed and quality-tested intranet and Internet navigation systems. Documented new and edited existing policy and procedures manuals Designed and implemented intranet test cases designed testing plans and performed functionality testing of new software designed web pages, created navigation for web pages created training manuals managed document deliverables with developers. Developed training materials and taught training sessions for end users. Prepared proposals in response to customer RFPs for proprietary vendors.

Primary Tools: FrameMaker MS Word PhotoShop Adobe Acrobat Visio RoboHELP Perforce Project Management

Confidential

• Short-term contract. Created , edited, and maintained intranet web navigation and content.
• Created online html operating procedures manual for Agency intranet Remote Dial-Up application describing installation, setup, configuration and HELP procedures for off-site users created online HELP system and other content for intranet organized and monitored HELP Desk personnel and procedures created online Newsletter for in-house users. Taught training sessions with respect to this subject matter.

Primary Tools: FrameMaker Dreamweaver Homesite HTML Editor Flash, MS Word Adobe Acrobat RoboHELP QuarkXpress Photoshop

Confidential

Short-term contract for two projects. PeopleSoft/Oracle Application: Created Users' Manual for billing and collections application created Operating Procedures Manual.

Primary Tools: MS Word QuarkXpress PaintShop Pro Visio

Confidential

• Contract. Created print and online documentation for project definition and system development requirements in an Oracle environment database/data dictionary Visual Basic
• technical document stored procedures technical document test plan test results report software release technical update users' manual work plan operating procedures manual.
• Conducted training with respect to software addressed by manuals. Drafted policy manual based on internal rules of operation. Created training materials Taught user training sessions. Drafted RFPs for software vendors for financial software to be acquired to augment software being developed
• by the quasi-agency.

Primary Tools: FrameMaker QuarkXPress Adobe Acrobat Visio Homesite HTML Editor Photoshop Visual Basic SQL

Confidential

• Documentation development plan, requirements documentation, programmer questionnaires,
• users' manuals, online tutorials, and Help system, reference manual, and training manual. Designed and programmed intranet web site wrote web site content. Managed deliverables working with developers. Designed site map and content for HTML web pages titled Online Tour , Site Hosting , Site Design , Our Clients , Support and FAQ for web hosting company which was developing proprietary online catalogue search retrieval
• software. Created requirements documentation and technical reference manual for defining
• and resolving software errors in proprietary software for use by technical personnel. Designed and taught training sessions for users of proprietary software application. Designed and programmed stand-
• alone Access database to identify and track customers of web hosting company, to monitor third-party usage of customers' web sites, and to process excess usage
• billings. Capability Maturity Model. Level 2 Maturity Repeatable . Developed management and administrative structures. Created and implemented daily, mid-term and long-term planning functions and resource allocation strategies. Created and directed the operation of the business' successful marketing plan and business-development strategy.

Primary Tools: FrameMaker Dreamweaver Homesite HTML Editor Adobe Acrobat Visio RoboHELP Photoshop MS Access