Profile

Experienced technical writer, Computer Science instructor, and presenter, skilled in systems documentation, documentation management and publishing, and learning technologies.

Career History

Confidential

Adjunct Lecturer

• Teach Software Design and Documentation, a required senior-level computer science course.
• Teach programming classes in Python and C as an introduction t Computer Science and data structures.
• Successfully designed and taught 20 semesters of a senior-level computer science course at RPI where students design and implement software solutions delivering complete project life-cycle documentation. Subjects of instruction include the syntax and use of UML, requirements generation, and the use of the Unified Process, Scrum, XP, and other Agile practices. Classes normally have approximately 12 groups of four students, each doing a distinct project. Consistently taught tw adjacent classes per semester.
• Teach and supervise students in the full development of a semester-long object-oriented software project, including a full set of project documentation from requirements t end-user manuals, following the Unified Process UP . Train students t d a thorough study of the Gang of Four Design Patterns, Larman's GRASP Patterns, and the objects and syntax of the Unified Modeling Language UML .
• Train students t deliver effective technical presentations.

Confidential

Director of Technology

• Research, acquire, and manage the configuration of all hardware and software used in the district. Software solutions range from curriculum-based resources t data and reporting systems.
• Plan and deliver staff trainings for software and hardware solutions.
• Set and guide the technology direction for the school district.
• Manage the collection and reporting of all school district-related data t the State Education Department.
• Create and manage the district website.
• Designed and furnished a new Technology Center for the High School.
• Created and delivered many training videos for staff using Camtasia.
• Automated many processes within the district, including internal and external event registration for staff, a ticket system for the Buildings Grounds and Technology departments, and a database for fixed assets.
• Researched and implemented standardized testing for Language Arts and Mathematics for the entire student population

Confidential

Senior Consultant

• Assisted clients in the installation, configuration, implementation and training of a Component Content Management System designed for technical writers.
• Designed and led many webinars on special topics for users of the product
• Led many in-person trainings for administrators, designers, and users of the software package.

Confidential

Senior Consultant

• Acted as senior consultant t clients in information design, business analysis, content management systems and all aspects of publishing for web-based, paper, and electronic distribution.
• Specific projects include:
• Worked with Deloitte on a large state project as chief writer and publisher creating a large Author-it repository of documents
• Worked with a document management company developing a context-sensitive help system using MadCap Flare.
• Worked with software company developing extensive software documentation using Author-it.
• Working with team on writing a major RFP for New York State Department of Budget for the implementation and deployment of a state-wide ERP system t manage all finances for every agency.
• Internal expert on single sourcing, DITA, and Content Management Systems.
• Delivered a well-received public seminar on Content Management Systems.

Confidential

Technical Writer

• Effectively moved documentation department int use of structured documentation t facilitate single sourcing of all publications int multiple output formats. This included the design and creation of a structure scheme as well as the creation of department policies and procedures t maintain consistency among documents. Researched and evaluated several Content Management Systems, including Author-it, Vasont, and SiberLogic.
• Implement single-source documentation of mapping software and data products.
• Responsible for generation of the documentation and help system for an extensive mapping API as well as geocoding and other mapping products.
• Researched XML solutions for structuring department's documentation. Compared DocBook and DITA t determine the best way t move the department forward towards multi-purposing single-source information development.
• Designed an HTML t XML t HTML conversion process for single-source publishing of API documentation. Trained several teams in the use and syntax of XML.
• Successfully designed a single-source publishing solution using information automatically extracted from C source code as XML, Structured FrameMaker, and XSLT t produce print, HTML, CHM, and PDF formats.
• Wrote and delivered numerous software manuals of varying size for a variety of different types of products and audiences. Types of projects include documentation for desktop applications, APIs, Web services, development tools, and data products.
• Organized, analyzed, and wrote software performance testing summaries for Corporate Performance Testing Lab.
• Wrote API documentation by inputting specific comments within source code. Extracted that information using NDocs, a .NET API documentation tool. In this process, used build tools and a Code Repository Visual Source Safe .
• Wrote several white papers on the use of different aspects of a mapping API. Topics included the use of web services, printing large maps, and the creation of application installers.
• Assisted in the system administration and maintenance of the many Sun and Windows machines in the Performance Testing Lab.
• Trained several teams in the use of FrameMaker for many different applications. Created and customized courses suited for particular uses including structured authoring, template design, and other advanced functionality.
• Software Proficiency
• Microsoft Office Word, PowerPoint, Excel, Access, OneNote, Publisher, Visi SharePoint Adobe Framemaker, Acrobat Professional, Dreamweaver, Photoshop, Illustrator, Bridge TechSmith Camtasia, SnagIt Author-it LaTex MadCap Flare Google Apps for Education.