Owner’s Information Coordinator Resume Pontiac, MI - Hire IT People

SUMMARY

Experienced in translating technical documentation into 8th grade level English
Thorough knowledge of Microsoft Office programs as well as SGML/XML - coded database
Extensive training and experience in customer relations
Strong and successful background in leading others to reach a common goal
Extremely organized and detail oriented

PROFESSIONAL EXPERIENCE

Owner’s Information Coordinator

Confidential, Pontiac, MI

Responsibilities:

Research and development of General Motor’s owner’s information through engineering and marketing interaction, vehicle validation, customer interface, and coordination of illustrations and photography
Management of relational copy within an intricate, highly developed database
Document and track engineering changes that impact the Owner’s Manuals
Coaching and mentoring new employees
Follow established and create new ISO 9001 procedures

Platform Support

Confidential, Troy, MI

Responsibilities:

Serve as liaison between Technical Writers and GM Engineering/Platform Teams
Assist in providing platform research documentation (EWOs, CR/DNs, Product Planbooks, Lifecycle Charts) to Technical Writers
Ensure that all deliverables are completed according to established production schedule and meet all quality checks
Assist with vehicle walk-around reviews requested by the APRM and in obtaining access to prototype and non-saleable vehicles and components for validation purposes, as necessary
Track future vehicle changes
Manage all aspects of the owner information review process
Serve as owner information subject matter expert for assigned vehicle platforms

Assistant Manager

Confidential, Livonia, MI

Responsibilities:

Volunteer

Confidential, Davison, MI

Responsibilities:

Currently serving a three year term as Confidential
Responsible for managing this program that teaches basic soccer skills to over 600 children. Duties include: scheduling games, ordering uniforms, working with fellow board members to reach a common goal, customer service, social media updates, and overseeing overall operations of the region.