SUMMARY:

• More than 20 years of experience in Technical Writing, Editing and Publication coordination.
• Highly familiar with automotive, military and ISO 9001 Standards.
• Knowledgeable in all aspects of technical manual development, including proposals, requirements, planning, writing, editing, quality assurance and production.
• Completed, edited and updated manuals and training documents for a variety of areas, including automotive, military aircraft and tanks, glass blast furnaces and electrical equipment. Able to deliver final versions in camera ready or electronic format.
• Experienced in all aspects of Training documents and Adult Education class training.
• Developed and established standards and content strategies for manual and training development processes as well as office procedures and guidelines.
• Outstanding communication and organizational skills.

TECHNICAL SKILLS:

Senior Technical Writer

Word, Excel, PowerPoint, Project, Adobe, SnagIt, Visio, (basic in Auto Cad LT and Solid Works), Outlook, Lotus Notes, Profs, Smart Space, Share Point, Collaboration Space

Research And Development Of User / Installation / Maintenance Manuals, Training Presentations And Handouts For:

Software Systems

Automotive Build And Ordering Processes

Aeronautic Parts Build Manuals

Glass Plant System Processes

Content Strategies For Manuals, Training Presentations And Handouts

Documentation And Usage Of: Scope Documents

Business And System Requirements, Specifications, Use Cases And Test Plans

Request For Quote And Proposals

Procedures And Guidelines

Creation Of Training Videos

Development Of Complex Diagrams, Flowcharts And Metrics

ISO Trainer And Auditor, Documentation And Usage Of ISO Policies And Procedures

Meeting And Discussion Facilitation, D Confidential and Project Analysis

Document And System Repository And Lifecycles

Trainer / Adult Vocational Teacher

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer

Responsibilities:

• Researched and wrote new Processes and Procedures.
• Revised and updated existing Procedures.
• Researched and created extensive in - depth Visio flowcharts.
• Created and maintained a wide variety of Project Metrics and Graphing.
• Created documentation templates for Comerica Technical Writer Center of Excellence.

Confidential

Senior Technical Writer

Responsibilities:

• Researched and wrote the Training and User Manuals for the new BlueAccess Security system.
• Setup SharePoint site to maintain published manuals.
• Setup SharePoint User site to mimic a standard tabbed website when opened for retrieval of manuals, quick references and help documents.

Confidential., OWENS, ILLINOIS

Senior Technical Writer

Responsibilities:

• Wrote the Documentation Standards manual for the Technical Development & Sustaining Engineering departments.
• Wrote and edited new System manuals and change packages for existing manuals and companion training packages for glass plant system processes.
• Worked extensively with System Engineers, Developers (web UX/UI, etc.) and SMEs.
• Coordinated content strategies and developed multiple manual preparations simultaneously, ranging between twenty-five and several thousand pages.
• Communicated closely with engineers to verify information, observe equipment performance, review test methodologies and acquire blueprints, sketches and engineering diagrams. Incorporated CAD drawings and prepared content to accompany drawings.
• Creating business templates as needed.

Confidential

Senior Technical Writer

Responsibilities:

• Researched and wrote the Disaster Plan for the IT Division at the Confidential facility.
• Worked with Customer and System Developers to identify and write Requirements and create System flowcharts for computer systems on Confidential Abrams tanks.
• Government security clearance.
• Created other business templates as needed.

Confidential

Senior Technical & Writer

Responsibilities:

• Researched and wrote new and updated existing User Reference Manuals (URM) for computer systems in Confidential Assembly plants worldwide, including content strategies and inclusions based on analysis of Business Requirement Documents, System Requirement Specifications and input from Subject Matter Experts, System Developers (web UI) and Project Managers.
• Developed companion PowerPoint training presentations, based on the URMs.
• Published and maintained on-line repository for URMs and Trainers which conformed to company confidentiality, storage and destruction rules.

Confidential

Senior Technical Writer

Responsibilities:

• Wrote Build Instruction manuals for Domestic and Military aircraft cargo mat systems, based on analysis of Product Direction Letters, US and Japanese Government specifications and input from engineers and assembly personnel.
• Took photographs and created illustrations for all manuals.

Confidential

Technical Writer

Responsibilities:

• Revised existing Process documents and flowcharts to in corporate new processes and meet ISO standards based on analysis of existing documentation and input from System Engineers and Developers.

Confidential

Product Planning Analyst / Technical Writer

Responsibilities:

• Wrote Vehicle Order Guides, Brochures and Technical presentations for markets outside North America based on analysis of Project and Program Direction Letters, foreign Government Homologation requirements and US vehicle d Confidential .
• Coordinator for Australia, South Africa and Japan manuals and brochures.
• Assisted with proposals for dealer orders and acquisition.
• ISO coordinator and trainer for Product Planning department, backup to the Internal ISO auditor and maintained the ISO Master Documents lists and ISO portion of the B2E website.

Confidential

Operations Analyst

Responsibilities:

• Coordinator and Facilitator for Product Review Committee for three years.
• ISO coordinator for Product Planning department, as well as trainer for office programs and ISO methodology.
• Assisted Operations Manager as needed.

Confidential

Technical Writer / Trainer

Responsibilities:

• Wrote user friendly software manuals for use with existing Access city d Confidential bases.
• Instructor for common desktop software, (Word, Excel, Power Point).

Confidential

Adult Vocational Education Teacher

Responsibilities:

• Taught computer classes (Word, Excel, PowerPoint) in the evening to adults in a standard classroom setting.
• School certified with the State of Michigan.
• Replacement for regular teacher on maternity leave.