Senior Solution Consultant Resume
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PROFESSIONAL EXPERIENCE
Senior Solution Consultant
Confidential
Responsibilities:
- Demonstrate SaaS Support, Chat, Talk and Text solutions helping to achieve a 25% quarterly growth rate
- Consult with largest customers on software design, configuration and API integration
- Generate responses to technical questions and RFPs from Solution Consultants and Sales
- Oversee product management on product roadmap
- Market Zendesk solutions at partner events
- Create technical documents for internal and external customers
Confidential
Solutions Engineer II
Responsibilities:
- Clarified SaaS Unified Communications and Contact Center project scope
- Evaluated software, hardware and network requirements
- Developed solution designs encompassing VoIP, LAN and Web technologies
- Delivered specialized technical presentations and demonstrations
- Collaborated with internal/external customers on system deployment
Confidential
Pre Sales Engineer III -
Responsibilities:
- Presented Cisco, Juniper and Ciena data security and VoIP solutions to government customers
- Managed and monitored Genesys hosted ACD and IVR implementations
- Formulated data, network and Unified Communications RFP requests
- Constructed Internet, MPLS and Ethernet network solutions
Confidential
Solution Architect/Consultant
Responsibilities:
- Teamed with sales for pre-sale and post-sale technical support on hosted VoIP solution
- Fabricated MPLS designs
- Designed solution with sales
- Demonstrated solutions to customers
- Managed sales team
Confidential
Area Vice President
Responsibilities:
- Answered technical questions on SaaS voice and firewall products
- Managed sales team to exceeding quotas
- Secured deals during sales calls
- Coached screening managers on sales tactics and product information
Confidential
Sales Engineer II
Responsibilities:
- Engineered data solutions using SONET, Frame Relay, Private Line and Internet
- Confirmed collocation application information
- Created LAN, WAN, MAN and voice solutions for customers
- Validated orders for technical accuracy before order entry
- Solved DNS, e-mail and web hosting issues
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