SUMMARY:

• Professional Technical Writer/Editor composing professional Wikidocs, Confluence Web doc pages, Online Help, End - user, Standard Operating Procedures (SOP’s) & Training manuals for software applications, in-house procedures & processes
• Ability to work with Subject Matter Experts (SME’s) during the development, revision & delivery of documentation
• Ability to work with Project Managers & Project Management Office (PMO), Development teams during the development, analysis, revision & delivery of documentation
• Excellent oral & written communication skills; able to interpret, generate & communicate technical concepts to audience
• Work with Agile/Scrum methodology
• Experience with boilerplate templates to create & update documentation
• Skilled computer systems operator with ability to plan, organize, write, & edit documentation for newly developed software products
• Ability to interpret design specifications & product requirements documents & subsequently generate documentation based on said engineering documents
• Strong interviewing skills with ability to ascertain relevant technical ideas & generate them into user documentation
• Strong organizational & file management capabilities with ability to meet deadlines
• Team oriented player with ability to work in team environment or independently

SKILLS:

Special Skills: Fair reading, writing, & speaking knowledge of Spanish. Operate video camera equipment, 16mm Arriflex motion picture camera & 35mm still camera. Military: U.S. Air Force, 1977-1982, Personnel Specialist.

SYSTEMS/SOFTWARE EXPERIENCE:

Operating Systems/Languages: Windows 7, Windows XP, Windows 2000/98 & NT, IBM OS/2, MS & PC - DOS, MAC OS 2, UNIX, PICK, C++, Java, SQL Server (DBMS)

Hardware: AS/400 Systems, IBM & IBM PC Clones, Apple MacBook

Software: RoboHelp 8 (WebHelp & HTML), RoboHelp for FrameMaker 1.2, MadCap Flare 8.0, Adobe FrameMaker 7.0 & 5.5, Help+Manual v. 6, MS Word 10.0, Confluence, Wikidocs, Jasc Paint Shop Pro 7.0, Visio 2000, Corel Designer 9, CorelDRAW, SnagIt 9.0, CaptureEze 97, PhotoFiltre 6.2, Adobe Creative Suite, Adobe Photoshop 6.0 & 5.0, Full Shot 6.0, Adobe Acrobat 6.0 & 5.0 (Distiller & Exchange), Adobe Acrobat Elements 7.0, MS SharePoint 2010, CALT (Collaborative Application Lifecycle Tool) 6.2, Okta, MS Visual Source Safe TFS, PVCS Version Manager 7.0, Silk Radar, Rational ClearCase, MS Paint, MS Power Point, Excel, Explorer, MS Outlook 2010, WordPerfect 11, (Win), Roxio Easy CD Creator & Lotus 123 (Win) & Various others.

EXPERIENCE:

Lead Technical Writer/Editor

Confidential, San Antonio, TX

Responsibilities:

• Edit, compose, & revise new & archived design & planning documents for all relevant Enterprise Business Intelligence (EBI) projects
• Lead writer responsible for researching & composing deliverable documents for EBI data warehousing related projects. Responsible for writing, editing, research & analysis & final deliverables for all team user templates, design, requirement & planning documents
• Analyzed, planned, conceive & implemented new guidelines/styles for DevOps team's new Wikipages (Wikidocs) for entire Runbook documentation
• Write/edit articles for Confidential GET Wikipages. Manage files, create links & maintain content
• Create EBI Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for EBI projects
• Create EBI Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for EBI projects
• Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files

Sr. Technical Writer/Editor

Confidential, Montgomery, AL

Responsibilities:

• Edit, compose, & revise new & archived design & planning documents for Confidential & Confidential state project
• Senior writer responsible for researching & composing deliverable documents for PMO/State offices in accordance with Affordable Care Act (ACA).
• Responsible for writing, editing, research & analysis & final deliverables for design & planning documents
• Work remotely with SME's & development engineers to gather all details for assigned writing tasks
• Create Confidential Standards & Conventions Guide.
• Conceive & implemented new writing standards & conventions to be used when creating all new documentation for the Confidential project
• Create Confidential Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for the Confidential project
• Create Confidential Project Master Glossary. Conceive & wrote new documentation for team use
• Create Confidential User Guide Outline. Conceive & wrote new documentation for team use

Sr. Technical Writer/Editor

Confidential, Boston, MA

Responsibilities:

• Edit, compose, design & revise new & archived WebHelp online help systems & hard copy (.PDF) files for Confidential Virtual Library application using Help+Manual v. 6 authoring software
• Lead writer for Confidential Virtual Library application.
• Responsible for writing, editing, research & analysis & final deliverables for documentation products
• Work remotely with SME's & development engineers to gather all details for assigned writing tasks
• Test, edit, & revise WebHelp online help system for inclusion into Confidential final product releases
• Create one-source training documentation for Confidential products using Help+Manual v. 6 authoring software

Sr. Technical Writer/Editor

Confidential, Jefferson City, MO

Responsibilities:

• Edit, compose, & revise new & archived design & planning documents for Confidential state project
• Senior writer responsible for researching & composing deliverable documents for PMO/State offices in accordance with Affordable Care Act (ACA).
• Responsible for writing, editing, research & analysis & final deliverables for design & planning documents
• Create Confidential Project Master Acronyms List. Conceive & implement new guidelines for creating this new documentation
• Create Confidential Project Master Glossary. Conceive & implement new guidelines for creating this new documentation
• Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files

Sr. Technical Writer/Editor

Confidential, Ft. Lauderdale, FL

Responsibilities:

• Edit, compose, design & revise new & archived WebHelp online help systems for Confidential Advantage e-Business software using RoboHelp v. 8
• Lead writer for Confidential Advantage, eSolutions, Freedom, Freedom FinAid & ESP product lines. Responsible for writing, editing, research & analysis & final deliverables for products
• Compose & Edit What’s New HTML pages for inclusion into Confidential Advantage, eSolutions, Freedom, Freedom FinAid & ESP product releases
• Test, edit, restructure WebHelp online help system for inclusion into Confidential Advantage, eSolutions, Freedom, Freedom FinAid & ESP product releases
• Create one-source training documentation for Advantage, eSolutions, Freedom, Freedom FinAid & ESP products
• Assist with QA testing for all Confidential software products
• Conceive & design new template for training documentation
• Conceive & implement new guidelines for documentation indexing
• Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files
• Analyzed & led documentation & development group to implement new process for sharing/disseminating source development documents

Sr. Technical Writer/Editor

Confidential, Sunrise, FL

Responsibilities:

• Edit, compose, design & revise new & archived WebHelp help systems for Confidential E-Business software using RoboHelp for FrameMaker v. 1.2
• Lead writer for ServicePATH, PerfoMAX & DSLxcend product line. Responsible for writing, editing, research & analysis & final deliverable for product
• Edit, compose, design & revise new & archived electronic documentation (pdf's) for Confidential E-Business software
• Edit, compose, & revise archived training material (CBT) for Confidential E-Business software
• Conceive & implement new guidelines for documentation indexing
• Led documentation team & was responsible for organizing & coordinating entire new restructuring of documentation source files, documentation process files & general release files
• Analyzed & led documentation team & development group to implement new process for sharing/disseminating source development documents

Contract Technical Writer

Confidential, Miami, FL

Responsibilities:

• Compose, edit, design & revise new user manual documentation for Web based online advertising tracking system
• Edit & revise graphics & illustrations for Web based online advertising tracking system
• Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification
• Revise flow charts (using Visio) for change request & change control processes to show correct business flow

Technical Editor

Confidential, West Palm Beach, FL

Responsibilities:

• Compose, edit, & revise documentation for 2006 Confidential
• Edit & revise graphics & illustrations for 2006 Confidential

Technical Writer/Business Analyst

Confidential, Ft. Lauderdale, FL

Responsibilities:

• Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification
• Revise flow charts (using Visio) for change request & change control processes to show correct business flow

Technical Writer/Editor

Confidential, Miami, FL

Responsibilities:

• Compose, edit, design & revise graphic intensive instructional manuals for biomedical laboratory instruments
• Edit & revise graphics & illustrations for biomedical laboratory instruments

Technical Writer/Business Analyst

Confidential, Boca Raton, FL

Responsibilities:

• Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification
• Revise flow charts (using Visio) for change request & change control processes to show correct business flow

Technical Writer/Editor

Confidential, Deerfield Beach, FL

Responsibilities:

• Compose, edit, design & revise new in-shop server configuration manuals for IBM servers
• Compose, edit, design & revise new on-site server configuration manuals for IBM servers
• Compose, edit, design & revise new server configuration manuals for Confidential application software
• Compose, edit, design & revise new operations & procedural manuals for cargo aviation
• Compose, edit, design & revise training manuals for cargo aviation
• Edit & revise archived operations & procedural manuals for cargo aviation
• Edit & revise weight & balance load charts for cargo aviation

Technical Writer/Editor

Confidential, Boca Raton, FL

Responsibilities:

• Compose, edit, design & revise new electronic documentation (pdf's) for financial department training manuals
• Edit, compose, design & revise new & archived electronic documentation (pdf's) for transition to single system software
• Conceive & implement new template & style usage for user training documentation
• Conceive & implement new screen capturing guidelines for user training documentation
• Edit, compose, design & revise new & archived WinHelp help systems for Ascential E-Business software using RoboHelp for WinHelp 2002.R2
• Edit, compose, design & revise new & archived WebHelp help systems for Ascential E-Business software using RoboHelp HTML 2002r2
• Edit, compose, design & revise new & archived electronic documentation (pdf's) for Ascential E-Business software
• Conceive & implement new peer review process for resource adapter documentation
• Conceive & implement new guidelines for resource adapter help indexing
• Led documentation team & was responsible for organizing & coordinating entire break out of complete line of Ascential Resource adapters (over 40 adapters); developed entire new help system & new .pdf system for Resource adapter docs.