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Technical Writer Resume

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Richardson, TexaS

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SUMMARY

  • A Technical Writer offering experience in a variety of environments including Information Technology (IT), Telecom, Finance, and Utilities.
  • Interviewing subject matter experts (SMEs), developers, and engineers to plan documentation.
  • Researching technical guides, diagrams, intranet sites, and test environments for information.
  • Developing user guides, training presentations, and online help.
  • Maintaining SharePoint, Wiki, and Kiosk sites for knowledge management.
  • Documenting ITIL policies, procedures and process flows in MS Word templates and Visio.
  • Developing and editing technical guides, developer release notes, and project documents.
  • Producing software application training videos in Camtasia.
  • Generating metrics, charts, reports, and schedules to support project management.
  • Developing intranet sites, editing web content, and publishing internal press releases.

TECHNICAL SKILLS

  • MS Office (Word,Excel,PowerPoint,Outlook and Windows)
  • Skype
  • Lync
  • Virtual Rooms
  • Pulse
  • DOORS
  • StarTeam
  • Google tools
  • FrameMaker
  • Adobe Acrobat and RoboHelp
  • Adobe Photoshop
  • Illustrator
  • MS Picture Manager
  • Snag It

PROFESSIONAL EXPERIENCE

TECHNICAL WRITER

Confidential, Richardson, Texas

Responsibilities:

  • Developed user documentation and installation guides for mobile device software, including applications for iPhones, iPads, and Android phones.
  • Documented IT processes for Operations support staff.
  • Software used includes Microsoft Intune, Office 365, Outlook, Word, and SharePoint.

TECHNICAL WRITER

Confidential, Carrollton, Texas

Responsibilities:

  • Developed technical documentation for video monitoring systems and cyber security products.
  • Developed training documentation for administrators and end users.
  • Software used includes Adobe FrameMaker, MS Office (Word, Excel, and Outlook), SharePoint, Rational DOORS, StarTeam, Google tools, and Pulse remote meetings.

PROJECT DELIVERY LEAD - TECHNICAL WRITER

Confidential, Plano, Texas

Responsibilities:

  • Developed training guides for software applications.
  • Developed process flow diagrams in Visio.
  • Recorded software demonstrations and training videos in Camtasia.
  • Participated in virtual room sessions with SMEs and technical staff to design user interfaces.
  • Developed technical guides for networks, servers, firewalls, and IP address management.
  • Maintained SharePoint, Kiosk, and intranet sites for documentation repositories.
  • Assisted with software administration, participated in testing, and ran reports to identify issues.
  • Other software used includes MS Word, PowerPoint, Excel, Outlook, Project, FrameMaker, Acrobat, Brainshark, Skype, Lync, and PeopleSoft.

TECHNICAL WRITER

Confidential, Plano, Texas

Responsibilities:

  • Developed user guides and training documentation for network related software applications.
  • Developed configuration and administrative guides for production support.
  • Assisted project managers and updated schedules in MS Project.
  • Other software used includes MS Word, PowerPoint, Excel, Picture Manager, FrameMaker, PowerPoint, Snag It, and eRoom.

TECHNICAL WRITER

Confidential, Irving, Texas

Responsibilities:

  • Documented accounting related procedures using MS Word.
  • Updated user training guides for a mortgage loan servicing business.

TECHNICAL WRITER

Confidential, Richardson, Texas

Responsibilities:

  • Documented procedures for a SOX audit using MS Word and FrameMaker.
  • Developed process flows for electronic transactions and credit card processing in Visio.

TECHNICAL WRITER

Confidential, Irving, Texas

Responsibilities:

  • Developed intranet sites and published press releases to the Confidential News Service.
  • Assisted research staff with developing presentations and organized workshops.
  • Other software used includes MS Word, Outlook, Visio, PowerPoint, Adobe Acrobat, Photoshop, Illustrator, HTML, and Website Builder's Toolbox.

TECHNICAL WRITER

Confidential, Irving, Texas

Responsibilities:

  • Developed user documentation for software applications in MS Word and PowerPoint.
  • Developed software architecture diagrams and use case scenarios in Visio.
  • Researched intranet sites and developed metrics charts in Excel.

TECHNICAL WRITER

Confidential, Irving, Texas

Responsibilities:

  • Developed technical manuals and design guides for an internet billing project.
  • Software used includes MS Word, Visio, Snap Shot, and Internet Explorer.

TECHNICAL WRITER

Confidential, Irving, Texas

Responsibilities:

  • Developed user guides for SAP Logistics used in mobile phone manufacturing facilities in S.A.
  • Software used includes MS Word, FrameMaker, Adobe Acrobat, Snap Shot, and Lotus Notes.

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