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Technical Writer Resume

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Bolingbrook, NapervillE

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Summary of Qualifications

  • Degreed Professional Technical Writer/Communicator – researched and written manuals via standard markup language, end-user and technical service manuals, online help, standard operating procedures, and technical design standards.
  • Accomplished and equally comfortable working independently and in team environments.
  • Experienced in managing and prioritizing multiple projects, editing, collaborating, and creating graphics for a variety of audiences.
Accomplishments and Contributions
  • Created technical manual using standard markup language for publication and viewing on the Internet and personal computers.
  • Wrote operation and technical maintenance manual for military weapon simulator. Completed documents were critical components in the continuation of a 14 month, $10 million contract.
  • Created telecommunication leader’s first online context-sensitive help file for Windows based element management system.
  • Chaired committee to develop classification standard for 35 product lines. Conducted training for clerical and engineering personnel.
  • Established format, layout design, and translation process for English/Spanish operator’s manuals. Resulted in securement of $20 million in new revenue.
  • Produced standard operating procedures documenting manufacturing processes and operations for multiple plant locations. Resulted in highest quality rating by a Fortune 3 company.
  • Coordinated efforts with engineering, manufacturing, and sales to ensure accurate and timely release of spare parts list. Resulted in $1.5 million in annual spare part sales.

Professional Experience

Technical Writer, Engineering Planning Analyst, 2004 to January 2012
Northrop Grumman, Rolling Meadows
Contractor/Free Lance Technical Communicator, 2002 to 2004
Sr. Technical Writer, 2000 to 2002
Confidential, Bolingbrook, Naperville

Education

Graduate courses in Technical Editing, Instructional Design, Usability, and Rhetoric
Scientific and Technical Communication, Technical Writing major, engineering and math minor.

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