SUMMARY

• I have a wide range of experience in technical information development and technical training.
• I apply my exceptional skills in analyzing and communicating complex technical information and business processes to transform technical subject matter into clear, focused information for the target audience.
• Content Management Document Editing End User DocumentationGraphics & Diagrams Information Mapping Instructional Design Process Improvement
• Project Management Requirements AnalysisStructured Content Team Leadership Technical Documentation Technical Training

TECHNICAL SKILLS

Desktop publishing: Adobe Acrobat; Microsoft Word and Publisher, PageMaker, FrameMaker

Graphics, photo imaging: Adobe Photoshop, Corel Draw Suite, Paint.NET, Visio, Snagit

Online information software: DITA, Dreamweaver, HTML, Madcap Flare, MediaWiki, XML

Other Software: Microsoft Project, Excel, PowerPoint and Access; SharePoint, JIRA, Apache Subversion, TortoiseSVN

PROFESSIONAL EXPERIENCE

Confidential, Columbia, SC

Technical Writer (contract)

Responsibilities:

• Responsible for creating and maintaining system and user documentation. Documentation covered approximately 50 enterprise business applications, Web - based applications, VRU/telephony systems, and security, risk and compliance system implementations.
• Collaborated wif business analysts, software development teams, and process improvement teams.
• Wrote and edited RFP/RFS responses.
• Wrote and edited White Papers.
• Defined document presentation standards and style guidelines for standardized system document formats.
• Defined document workflow and approval process aligned wif software development cycle.
• Responsible for curating system documentation libraries in SharePoint.
• Developed Capability Maturity model for internal technical documentation.
• Edited and revised technical standards as a member of the corporate standards committee responsible for maintaining application development standards.

Confidential, Lexington, SC

Senior Technical Writer (contract)

Responsibilities:

• Agile development team member for product release cycles.
• Used Rally application lifecycle management software to manage documentation tasks and track product release user stories and defects for changes to user information.
• Updated product documentation and online halp using MadCap Flare.
• Created diagrams and other graphics as needed.

Confidential, Columbia, SC

Senior Consultant

Responsibilities:

• Consulted wif Business Analysts and Software Developers to obtain specific information about product functionality and configuration.
• Proposed document library plan and provided resource estimates and project timeline
• Researched and proposed use of DITA and XML tool for online Help to create a single-source repository for product information that allows publishing to multiple output formats.
• Created document presentation standards and style guidelines for the Insurance Solutions Group resulting in standardized product documentation aligned wif company branding.
• Defined document workflow and approval process aligned wif product development cycle.
• Setup and managed SharePoint sites for documentation libraries resulting in consolidated archive of documentation source files and published versions, eliminating duplicated storage on network file servers and assuring availability of the most current versions.
• Assisted preparation of responses to RFP and RFI requests from potential clients.

Confidential, Columbia, SC

IT Support Analyst (contract)

Responsibilities:

• Created document presentation standards and style guidelines for standardized documentation formats.
• Defined document workflow and approval process aligned wif software development cycle.
• Analyzed project requirements and estimated project work effort for each requirement.
• Created documentation and performed QA editing on documents developed by other team members.
• Performed task management for ongoing documentation projects producing system and user documentation for functional changes to enterprise business information systems.
• Used Visio to create or modify graphics for project release documentation.
• Maintained internal ad-hoc Web site for information sharing wif other I/S areas.
• Used Microsoft Project to provide estimates and project plans to management.
• Used Microsoft Access database to track and report hours billed to projects compared to estimated effort.

Technical Writer

Confidential, Orlando, FL

Responsibilities:

• Created script storyboards for, and reviewed alpha and beta versions of, interactive task simulations for maintenance task training.
• Collaborated wif subject matter experts, clients, and development team
• Analyzed content provided by client for source material.
• Revised content based on client-supplied information and formal review results.
• Developed storyboards (conceptualized screen layouts) and identified appropriate graphics from cataloged graphics library.
• Developed test items for course modules.
• Packaged courseware for customer review.

Confidential, Orlando. FL

Technical Writer IV

Responsibilities:

• Led and collaborated wif international team of instructors to create classroom presentations and student guides for the ACSP certification courses.
• Planned, produced, and reviewed curriculum for product training and certification courses. Produced the self-study CBT version (delivered on CD-ROM) for ACSP courses from instructor-led course material.
• Consulted wif other team members to determine optimal delivery options for training
• Performed peer edits and lead reviews for course content development to ensure consistency and quality.
• Backup for the managing Director on all training-related issues and responsibilities.
• Performed validation of Lab Guide exercises.
• Proposed, implemented, and launched a Web-based e-learning project that resulted in deployment of a web-based Learning Management System (LMS) for employees and customers.
• Evaluated and wrote RFPs and RFQs for, and recommend hardware and software to improve training development or delivery.
• Coordinated training schedules, curriculum planning and development, including assessment of training needs. Used Microsoft Project for basic task and resource planning.
• Coordinated training rollouts, cost analysis, pricing, and schedules wif Marketing.
• Designed and developed instructional strategies and assessments to meet the needs of a variety of adult learners in a different training environments.
• Tracked and reported statistics associated wif activity of Worldwide Technical Training
• Drafted, coordinated and approved corporate Web site content changes and updates for training activity.
• Assisted wif technical training and mentoring of employees, including employees working remotely.
• Managed configuration and updates of training hardware, student systems, and classroom network located in the Orlando facility.

Confidential, Maitland, FL

Senior Technical Writer

Responsibilities:

• Created and updated content and graphics for Quick Install Guides and User Reference Manuals for SCSI and Fibre Channel RAID controllers.
• Maintained online halp for controller management software.
• Responsible for all phases of documentation from initial draft through final production.
• Proposed and implemented transition of product software and user documents from print format and diskettes to CD-ROM. dis saved production cost and provided for more accurate information at product release as a result of shorter lead times.
• Assisted Technical Training department in developing training documents.
• Transitioned DPT product documentation to Confidential format and processes.