SUMMARY

• IT professional wif 14 + years in the Information Technology industry wif experience as a Senior Technical Writer, Software Quality Assurance Analyst, and IT Technical Trainer. Excellent verbal and written communication skills.
• Senior Technical Writer - Create Policy and Technical Procedural Manuals, Training Materials, Web Content Delivery, Manufacturing Maintenance and User manuals, and Compliance Packages for Quality Assurance. Interview subject matter experts and technical staff to collect technical information. Edit, proofread, develop technical proprietary documents, and convert images to HTML code. Excellent Oral and Written Communication, outstanding project and time management skills.
• Quality Assurance Analyst - Develop and document test plans for software requirements and technical specifications. Collaborates wif business stakeholders to execute exploratory testing. Work closely wif the scrum team to test White-box, Black-box, Unit, Integration, Regression, and Agile for manual and automation testing on PC, web browsers, SAP, Cloud, VMWare, Android and iPhone devices. Document clear test results and work wif the team to resolve any defects and run SQL queries.
• Business Analyst - SME and IT Liaison communicating wif Stake Holders and clients (internal and external) on large projects gathering requirements and questions regarding software enhancements.
• IT Technical Trainer - Facilitated Training for all level of employees on policies, procedures, technical processes, software and hardware updates.

TECHNICAL SKILLS

• Adobe FrameMaker 2015
• Adobe RoboHelp HTML 2015
• Adobe Photoshop
• CC and CS6
• Adobe Acrobat XI Pro
• Adobe Creative Suites
• Adobe InDesign
• Nitro Pro 8
• Apple iMac OX S
• Microsoft Windows 10
• Microsoft Office 2015: Visio 2016
• Outlook
• Excel
• PowerPoint
• Word
• Access
• Snagit
• Visual Studio
• Eclipse
• Oracle SQL Developer
• SAP
• C++ Programming

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer

Responsibilities:

• Collaborated wif Developers, Testers, and Managers to create or update documentation.
• Created technical documents for software enhancements for various clients.
• Documented Cloud, Windows, Database server, software updates, and API Manager.
• Updated user manuals wif software updates utilizing Adobe RoboHelp HTML 2015, Microsoft Word, Excel, PowerPoint, Visio, and TechSmith Snagit.
• Redacted and applied conditional tags to client specific and proprietary documents.
• Published online HTML, CHM files, PDF, and Word documents for software release updates.
• Created PowerPoint presentations, Brochures, and fliers for product demonstrations and annual User Conferences. Presented PowerPoint presentations to executives and all levels of employees.

Confidential

Quality Assurance Software Analyst

Responsibilities:

• Created test plans for software enhancements.
• Tested SQL query script, API Manager, GUIs, White-box, Black-box, Integration, and Regression on PC, SAP, Cloud, VMWare, web browsers, Android and iPhone devices for manual and automation testing.
• Analyzed results, documented all defects and coordinated wif scrum team for defect resolution.
• Documented test methods and recommend usability improvements.
• Used internal test environment to replicating client software defect and test new enhancement releases.

Confidential, Fort Worth, TX

Technical Writer

Responsibilities:

• Created technical documents for the SAP BW/BOBJ development team and management.
• The documents were used by management to help promote new business.
• Documents were created utilizing SharePoint, Business Objects Aks, BOBJ, Composite, Microsoft Excel, Word, OneNote, Visio, Adobe Acrobat Professional, and Snagit.

Confidential, Burleson, TX

Lead Technical Writer

Responsibilities:

• Coordinated wif the management team to create User and Maintenance manuals.
• Utilized Adobe FrameMaker, Adobe Creative Suites, and InDesign, and Microsoft Office applications.
• Coordinated wif technical engineers to design the schematics for all wireline trucks.

Confidential, Fort Worth, TX

Lead Technical Writer

Responsibilities:

• Coordinated wif licensing engineers to create nuclear Operating and Licensing Application for electronic submittal to the Nuclear Regulatory Commission (NRC) to build nuclear reactors.
• Created documents utilizing Adobe FrameMaker 8, Adobe Photoshop, and Microsoft Word. Created training materials for new hires and eLearning web content delivery.

Confidential

Quality Assurance Software Analyst

Responsibilities:

• Tested new software releases on various web browsers, mobile devices, PC, and VMWare.
• Created test cases for regression and agile testing, test scripts, and reported bug defects.
• Interacted wif the IT developers to resolve bug defects and facilitate User Acceptance test.

Confidential, Irving, TX

Technical Writer

Responsibilities:

• Developed software and hardware User Manuals, Installation Guides, and Release Notes for internal and external clients utilizing Adobe FrameMaker.
• Coordinated wif managers and programmers to create procedural manuals.

Confidential, Fort Worth, TX

IT Systems Trainer/Technical Writer

Responsibilities:

• Created software and hardware procedural manuals, training material, release notes, brochures, and monthly newsletter. Utilized Adobe RoboHelp, PowerPoint, Word, Excel.
• Facilitated IT training sessions for all levels of personnel including executives on the latest software, hardware releases. Coordinated wif all levels of management to develop the training curriculum for training sessions.
• Tested software updates wif Static and Dynamic testing and documented all defects.
• Developed User Acceptances for beta sites to ensure compliance wif releases and bug fixes.