Objective

Technical writer role i a software and/or hardware development environment.

Summary

• Capable of managing all aspects of documentatio projects from conceptio through production. Quick learner with strong aptitude for technical material. Understanding of SDLC software development life cycle , continuous integration, Agile, defect tracking, and versio control. Experienced working o cross-functional teams. Exceptional writing ability. Skilled researcher and toolsmith. Expert i Microsoft Office, including Word and Excel, FrameMaker, RoboHelp, and other tools. Detail-oriented and organized. Resourceful. Self-motivated. Excellent interpersonal skills.
• Areas of Expertise and Interest
• Excellent writing, editing, interviewing, informatio development, and content management skills.
• Knowledge of user interface design, huma factors, informatio architecture, search technologies, metadata, taxonomies, and usability testing.
• Experience with Internet and web technologies, including HTML and HTML5, XML, Semantic Web, RDF, SEO/SEM, web services, social networking, and crowd-sourcing.
• Understanding of programming concepts and ability to program i Visual Basic, VB.Net, VBScript, JavaScript, JQuery, and PHP, and to read C/C , C and Java.
• On-line documentatio web pages, wikis, and help systems and Acrobat PDF files.
• Content management systems Drupal, Sharepoint
• Broad computer knowledge including database theory, SQL, networking, SNMP, telephony concepts call control, CTI, IVR, VoIP, H. 323, SIP, SS7 , storage technology RAID, SCSI, Fibre Channel , cloud computing, computer operating systems, and computer hardware.
• Document automatio scripting, macros, templates, style sheets, and workflow .
• Proficient i graphics, page layout, typography, and web page design.
• Practical understanding of business intelligence concepts.
• Software and documentatio localizatio L10 and internationalizatio I18 .

Software Tools

Adobe Technical Communications Suite, RoboHelp, FrameMaker/Structured FrameMaker, DITA, DocBook, Madcap Flare, DokuWiki, Visio, PaintShop Pro, SnagIt, Adobe Acrobat, Adobe Captivate, Adobe Illustrator, Adobe Photoshop, GIMP, Drupal, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS SharePoint, Visual Basic, VB.Net, VBA, VBScript, JavaScript, SVN, Visual SourceSafe, Source OffSite, Perforce, Rational ClearCase, PVCS Versio Manager, PVCS Tracker, JIRA, CVS, Git, Doxygen, Javadoc, Eclipse, Microsoft Visual Studio, Balsamiq, Rally Agile

Systems

Microsoft Windows, Linux, UNIX, Android

Work Experience

Technical Writer /Software Consultant

Confidential

Wrote SOPs o wide variety of IT topics, including network monitoring, hardware and software installatio and configuration, database topics, wrote productio support guides for complex proprietary health insurance pricing tool, wrote wallboard installatio and configuratio guide, extensively updated 300-page glossary i HTML, created Word and Excel templates and macros

Confidential

Created technical user guide, operator quickstart guide, and developer documents for Fiber Monitoring System, a industrial quality control device that measures denier values for the textile industry.

Confidential

• Used Drupal 7 to create, upgrade, extend, and administer several websites, including Confidential Functionality: content management, user configuration, design, slideshows, database queries, SEO, Google Analytics, and social media.
• Confidential Created in-house wiki to document software build procedure, system configuration, source control management, and related topics for software developers. Edited raw HTML and XML files for web-based help system for mass-market external storage device. Updated functional specs with new features for major new release.
• Confidential Using Adobe Technical Communicatio Suite FrameMaker and RobotHelp , single-sourced the user guide and WebHelp for a SAAS IVR and messaging application. Updated XML scripting guide for developers. Developed single-sourcing procedures, trained documentatio team, and wrote documentatio procedures and style guide.

Confidential

Technical Writer and DBA approximately 50/50 .

• Working with SMEs, wrote training guide for BAs, insurance raters, and implementatio specialists updated courseware wrote white paper and glossary of insurance terms.
• Performed extensive cleanup work o massive database product for insurance industry gathered informatio from SMEs and wrote colum and table descriptions for over 400 tables changed colum attributes as necessary.

Confidential

• Created print and on-line documentatio for a complex medical database. Audience: pathologists, cytotechnologists, and system administrators.
• Developed Word templates for worksheets and Excel spreadsheets.

Acting Documentatio Manager

Confidential

• Planned, wrote, and produced all user guides, hardware installatio guides, and release notes for two print-on-demand systems. Wrote developer guide for GammaGraphX's document descriptio language, white papers, and training materials.
• Interviewed, selected, trained, and supervised contract writers.
• Developed FrameMaker templates for all publications.