Objective

Requirements analysis and technical writing position utilizing well-developed written communication, technical, research, training, and management skills for both paper-based and online applications.

Introduction

• Detail-oriented professional with over 18 years of experience in technical documentation for some of the largest providers of equipment and software for the U.S. military, retail, telephone, aviation, and transportation industries.
• 5 years of experience in requirements analysis and systems analysis for documentation, software, hardware, and e-learning environments covering a wide range of deliverables.
• Four years of experience editing and checking Interactive Electronic Technical Manuals IETMs for compliance with ISO standards to be deployed with heavy US military vehicles.
• Fourteen years of experience in technical writing and editing of software documentation. Experience includes: retail applications 3 yrs. , telecommunications and telephony applications 9 yrs. , computer- and web-based training courseware 4 yrs. , online help systems 3 yrs. , and Defense Logistics Agency support software 1 yr. .
• Proven ability writing clearly and concisely for wide range of audiences.

Work Experience

Confidential

Leading global security company providing innovative systems, products, and solutions in unmanned systems, cybersecurity, C4ISR, technical services, and logistics and modernization to government and commercial customers worldwide with annual revenues in excess of 28 billion.

Requirements Analyst

As one of six requirements analysts in our Information Systems sector, I was responsible for eliciting, analyzing, specifying, validating, and managing requirements for support software for the Defense Logistics Agency DLA of the Department of Defense. I served as both a subject matter expert and conduit between the DLA's customer community and the Northrop Grumman software development team for the full lifecycle of the product. I analyzed, created, wrote, maintained, and updated all of the associated technical documentation including design specifications, system flowcharts and manuals, software test plans and cases, process workflows, user requirements, user guides, and online help.

Confidential

Documentation and product support solutions development company servicing the aerospace, consumer, industrial, and military market of industries with annual worldwide sales of over 30 million.

Quality Control Editor

As one of four technical editors in our Quality Center for nearly 300 writers, I was responsible for editing paper- and electronic-based technical manuals, E-learning lessons, IETMs, and other publications for grammar, punctuation, spelling, technical accuracy, electronic integrity, and compliance with customer requirements. I personally edited and quality-checked over 43,000 pages of technical material comprising hundreds of documents, manuals, parts catalogs, and training materials for product platforms ranging from aerospace ATA-based maintenance manuals and military armored vehicles to commercial food preparation products and home appliances. These documents were then quality-checked for compliance to ISO9001, industry-specific, and/or customer-specific standards.

Confidential

Hobby farm that raised and trained horses, as well as growing crops for personal use and consumption.

Confidential

Served as barn manager, horse trainer, farmer, maintenance man, and finance manager for our 10-acre personally-owned hobby farm. In addition to caring for the daily operations of our 6-horse herd and farm, I also cared for our two newborn twins as a stay-at-home father.

Confidential

Instructional training and performance enhancement development company servicing a broad market of industries with worldwide sales of over 30 million.

Writer/Instructional Design Specialist

Served as the lead subject matter expert for all telecommunications projects, where I worked as a UI designer creating courseware summaries, performing content analysis, identifying skills gaps, developing learning interventions, and translating UI wireframes for Information Design Plans delivered to the client. Utilizing an Agile-like approach before Agile existed , I was part of a small, highly successful team that researched, developed, illustrated, and edited story cards and coded instructional courseware for over twenty separate telecommunications projects comprising nearly 180 hours of computer- and web-based training. Because our team was very lean one programmer, one graphic artist, and one UX designer , my team used a Kanban-like approach to develop a reusable generic Icon Author software engine for implementation of computer-based training story cards. Although I am not officially a graphic artist, a sizeable percentage of my place-holder illustrations were included as final art in the customer's final product delivery.

Confidential

Software development company servicing the telecommunication industry with worldwide sales of over 350 million.

Technical Writer/Editor

Lead Technical Writer for major software application upgrading and replacing ALL of Japan's land-based telephone systems for NTT, Inc. I served as project leader for 3 of 11 major application subsystems and was responsible for Daily Stand-Up meetings with software developers and SMEs subject matter experts to disseminate changing requirements documentation and development information to a SCRUM-like project management team as well as other team writers. I personally developed and delivered 11 major user manuals over 4,500 pages in one year involving developing, reviewing, editing, and producing over 27 draft documents before final delivery. Documents included both paper-based and online training. Additionally, I developed a UNIX program for extracting and formatting raw data for application guides reducing development time by 92 .