Technical Writers Resume Profile

Objective: Collaborate with technical and clinical teams to identify effectively manage a health care entity.

Experience:

Confidential

Provides leadership for the Information Technology IT provider support team
Leads change management for IT projects
Creates active collaboration between medical and nursing informatics
Assists groups and manages planning, organizing, implementing, training, and supporting application affecting provider workflow
Guides IT physician initiatives throughout the origination
Collaborates with Performance Excellence to ensure coordination of clinical workflows, procedures, and communication across all disciplines
Leads informatics staff during implementation of Computerized Provider Order Entry CPOE
Partners with Change Management Champions
Responsible for the design, analysis, testing, training, implementation and support activities
Develops and implements communication plans to supply provider and provider staff with appropriate information on technology changes and clinical workflow
Oversees development of provider training curriculum
Recruits, manages, and develops analysts, liaisons, educators, consultants, and support staff
Participates in physician rounds, conferences, medical staff committees to facilitate communication, issue resolution, planning, implementation, support and change management
Conducts feasibility studies, time and cost estimates, ROI analysis, or other evaluation as directed by CIO, CMIO, or IT leadership
Prepares and administers department budget, negotiates contracts, and establishes relationships with consultants and vendors

Confidential

Instructor in graduate and undergraduate classes, including Financial Management in Health Care, Marketing for Healthcare and Organization Management
Develop and implement curriculum for multiple classes including Leadership and Organizational Management
Maintain high standards in the classroom with excellent student rapport received a 2008 and 2013 Faculty Equity Award Grant for outstanding performance in the classroom
Achieved designation as an Advanced Certified Facilitator in October of 2012

Confidential

Develop project plans and adhered to corporate implementation goals using my 15 years of EHR/ EMR experience
Provide guided training to end users during go lives in multiple markets
Prepare detailed documentation of business and system requirements
Supervise, train and educate a team of 20 go live team members on system functionality and capability
Lead coordination of workflow design
Ensure coordination of the transition from implementation to production and application support
Collaborate on design, testing, and implementation of lab, radiology, and billing interfaces
Lead testing efforts for new builds, upgrades, and add-on products
Generate test cases from business requirements
Perform execution of test cases manually to verify the expected results
Provide advanced problem solving and implementation skills, to implement, upgrade, and support complex application systems
Lead sessions with stakeholders and SMEs
Track and analyze trends, problems, and resolutions
Analyze the organization's strategic business needs on a 1.5 billion dollar project

Confidential

Worked with the design and development team to implement project requirements
Assisted in clinical standardization for patient record documentation and content standards
Participated in the development of transactions from development to deployment
Lead provider meetings with build team and providers prior to development work
Engaged leadership and champions for implementation
Participated and designed custom note form for family practice and specialties
Managed Mercy Diagnostic Internal Medicine and Mercy Plastic Surgery Clinics
Increased Performance Culture Assessment results from prior management by 50 including Leadership Effectiveness, Employee Engagement, and High Performance Culture.
Decreased clinic salary expense by 18 while improving performance and patient volumes

Confidential

Secured Medicare approval for a new hospice organization within 60 days of first patient admission
Recruited and trained staff for a startup hospice organization
Opened 13 offices in central Iowa
Grew daily patient census to 500 patients per day

Confidential

Implemented both electronic health records and new practice management software
Analyzed in-house database and prepared transaction files such as 270/271, 276/277, 278 and 837
Analyzed stored procedures using My SQL and SQL Server Queries
Recruited providers
Honored for Excellence in Accounts Receivable Management by the MGMA
Knowledgeable in government programs, CPT and ICD9 Coding, billing, and auditing
Responsible for a 9 million budget
HIPAA Security and Privacy Officer
Participate in strategic planning and adhere to the mission and vision of the organization
Manage a highly experienced team of 15 providers and over fifty staff
Supervised all aspects of computer hardware and software, claims processing and daily operations