Technical Writers Resume Profile

Professional Experience:

Confidential

Developed Knowledge and Content Management ecosystem and enterprise strategy.
Stood up Content Management Community of Expertise, and worked with training to create a Content Management web-based training module
Created Content Development lifecycle for all SharePoint sites
Served as Content Manager for IT Knowledge Portal and Project Repository site, and was the initial lead for the Content Governance Council
Developed new taxonomy for role-based access on Knowledge Portal and Project Repository SharePoint sites
Launched Taxonomy Governance Council, and served as the initial Taxonomy Lead

Technical Writer

Confidential

Served as the inaugural chairperson for the USIG Documentation Advisory Committee
Served as the Business Lead for New Business Operations on Forms Simplification and Desktop Upgrade enterprise projects
Managed more than 1,000 items on our Web-based Intranet site Quest
Created monthly team Metrics in Excel
Produced weekly What's New communications for New Business Operations Quest items

Confidential

Sr. Marketing Coordinator

Managed the Life division product projects.
Wrote and designed the collateral for marketing kits
Developed and provided the voice overs for multi-media presentations
Crafted and sent all electronic communications

Sr. Documentation Specialist

Confidential

Intranet Web site content editor for the Annuities Operations and Management Development Program pages
Supervised and mentored the Training Documentation group's Co-op and intern students 2 GEM awards
Produced Enterprise Training Documentation Unit Cost, Vision Expense, and Resource Mapping reports
Member of Charitable Champions Committee and the Communications Council
Received Star award for 2006 ET D Year-in-Review presentation

Confidential

Inside Sales Manager/Trainer

Supervised call center of 15 account executives and customer service representatives fielding 800 calls per day
Provided training for new hires
Developed a new continuing education program for existing in-house and field employees that increased closing percentage by 30 inbound and 300 outbound

Confidential

Account Executive/Documentation Specialist Handled customer project updates as a liaison between sales, design and engineering Responsible for documentation projects from project proposals to User's Manuals for print and online products

Confidential

Outbound Sales Representative Performed online tours via Live Meeting and sold subscriptions for four websites Provided sales department training for ACT Database

Confidential

Account Manager Provided Sales Assistant and Customer Service duties for more than 50 clients with sales of approximately 4 million

Confidential

Technical Writer

Edited engineering specifications and marketing collateral
Developed courseware and training programs for customer and sales training
Wrote and edited topics for online help and manuals

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