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Technical Writer/system Development Engineer Resume

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Plano, TX

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SUMMARY

  • Detail - oriented technical writer with extensive experience in planning, creating, and delivering technical information in text and multimedia formats.
  • Proven expertise in new product documentation, and software development lifecycle in a Content Management System.
  • Proficient with quality assurance standards, cost reduction and avoidance, and complex problem analysis.
CORE STRENGTHS
  • Use of photographs and videos where possible to enhance customer experience.
  • Document creation on multiple software platforms, including CentralPoint (web-based HTML editor), Content Management Systems, and Adobe FrameMaker.
  • Adobe Creative Cloud (InDesign, Premiere Pro, PhotoShop)
  • Microsoft Office (Word, Excel, PowerPoint) and Visio

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Technical Writer/System Development Engineer

Responsibilities:

  • Slashed deployment costs by $300k by training local deployment teams in Santiago, Chile, and Addis Ababa, Ethiopia.
  • Exceeded requirements by creating 20 instructional videos in one year.
  • All deliverables completed at least 2 weeks ahead of required date.

Confidential, Richardson, TX

Methods Introduction Engineer

Responsibilities:

  • Developed processes and instructions to migrate service providers to next generation core processing equipment. First migration on Verizon network completed in Sioux Falls, SD, with less than one minute recovery time and no dropped calls, resulting adopting the process and technology nationwide.
  • Performed testing, troubleshooting, validation and verification of developed procedures.
  • Developed installation procedures for field operations teams and resolved associated issues.

Confidential

Senior Technical Support Engineer

Responsibilities:

  • Resolved installation service reports within established guidelines while enhancing the processes and providing a strategic advantage by developing and delivering technical solutions necessary to meet customer needs.
  • Provided 2nd tier technical support for field operations in a 24/7 environment.

Confidential

Senior Field Technician

Responsibilities:

  • Successfully converted 6 central offices from 1A-ESS to DMS-100.
  • Responsible for all phases of testing on DMS-100/200, from power-up to in-service.
  • Performed advanced hardware testing and software verification.
  • Developed comprehensive test plans (hardware and functional).

Confidential, Chesapeake, VA

Maintenance Supervisor, Satellite Communications Technician, Miniature/Micro/miniature Electronics Repair Technician, Test Equipment Repair Technician

Responsibilities:

  • Developed planned maintenance requirements for Modernized Earth Terminal Satellite Communications Systems, which were adopted Navy-wide. Awarded Navy Achievement Medal.
  • Saved $250,000 by repairing 25 circuit boards, allowing USS Radford to deploy on schedule.
  • Performed troubleshooting and component level repair of various test equipment and circuit assemblies.

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