OBJECTIVE

• To obtain a supervisory, training, logistics, engineering, or Sr. Technical Writer position within a documentation, software, hardware, or mechanical field, utilizing knowledge, technical skills, education, and 17 years of technical writing experience

AREAS OF EXPERTISE

• MS Windows 10, 7, XP, Vista, 2000 Server, 2000 Advanced Server, and NT Server
• MS Office 2013 - Word (Expert-15 years), Excel (Advanced-15 years), Access (Intermediate-5 years, PowerPoint (Advanced-10 years) Visio-(Intermediate-5 years)
• Adobe Photoshop, Adobe Technical Communications Suite 5, Adobe Acrobat Professional 12, Structured FrameMaker 2017, X-Metal 5.0, Vasont ST 2.0 Content Management System, Corel Draw 7, Paint, Hypersnap 7, Camtasia Studio, Adobe Captivate 8, AutoCAD 2011-6 years, SharePoint
• Writing samples available upon request

PROFESSIONAL EXPERIENCE

Confidential

Document Library Specialist

Responsibilities:

• Performing inventory in Excel of National Weather Service Radar Operations Center (ROC) Document Library
• Analyzing library content and ordering documents according to specific content groups
• Assisting with recommendations for development of a new ROC Document Library database

Confidential

Technical Writer

Responsibilities:

• Published major revisions and change packages for Doppler Radar (Engineering Handbook) EHB 6 - 504 (WSR-88D System Security Manual), 6-518 (Maintenance Instructions, Pedestal System Dual Polarization), 6-519 (Maintenance Instructions, Pedestal System Dual Polarizations, Depot Level), 6-553 (Maintenance Instructions, Real Property Installed Equipment (RPIE) Group, Confidential Systems (Systems Maintenance)), and 6-600 (Maintenance Instructions, System Operations, Supplemental Product Generator (SPG)) with FrameMaker 2012.
• Incorporated numerous Publication Change Requests (PCRs) and Artwork Change Orders (ACOs) for radar security and maintenance handbooks
• Developed operators’ online help instructions, using HTML, JavaScript, Adobe Acrobat, and screen capture tools
• Developed the current Style Guide used for Weather Surveillance Radar (WSR-88D) NEXRAD Technical Manual development
• Developed a short, internal FrameMaker training course for non-FrameMaker users
• Corrected errors in Theory of Operations schematic and text discussions regarding the Radome Hatch Switch function
• Updated FrameMaker Element Definition Documents (EDDs)
• Career Accomplishments:
• Published FrameMaker 2017 Structured Authoring handbook; available on Amazon.com
• Published Microsoft Word Styles and Templates manual
• Authorized Adobe Structured FrameMaker 2017 trainer

Confidential

Technical Writer

Responsibilities:

• Developed training documentation for Outlook/Office 365 iPhone/iPad/Android user transition from Lotus Notes to Outlook 365
• Developed and edited documentation for Office 365 Confidential - Office 365 Service Enablement Remediation Plan
• Developed and edited Outlook/Office 365 Migration Guide in MS Word
• Developed Digital DRB - Proof of Cash and Digital DRB - Location DRB software training in PowerPoint
• Developed MS Word training documentation for Office 2013/365

Confidential

Technical Writer

Responsibilities:

• Developed IT assessment documents for Oklahoma public libraries
• Provided network infrastructure diagrams and network end-point/node maps
• Provided WiFi and wired internet speed tests
• Developed and edited IT final assessment documentation for state funding
• Documented library network equipment and upgrade recommendations with photographs

Confidential

Technical Writer

Responsibilities:

• Developed reporting forms for government organizations in MS Word and converted to Acrobat.

Confidential

Technical Writer

Responsibilities:

• Developed forms and instructional material for a new corporate database system

Confidential

Technical Writer II

Responsibilities:

• Trained on aircraft instrumentation, and approach and landing procedures
• Trained on JAZZ software
• Responsible for recording meeting minutes and transcribing minutes into MS Word

Confidential

Engineering Technical Writer

Responsibilities:

• Responsible for developing and restructuring technical manuals in MS Word for a company that manufactured natural gas chromatographs
• Developed new MS Word Styles training manual for technical publications group
• Designed new MS Word templates for chromatograph maintenance handbooks
• Involved with planning project for Content Management System implementation for DITA Standard and XML
• Restructured and wrote hardware and software handbooks for gas chromatographs in MS Word

Confidential

Technical Writer II

Responsibilities:

• Responsible for developing Federal Aviation Administration ( Confidential ) project management templates and documents in MS Word
• Developed training manual on how to develop, modify, and delete Microsoft Word Styles, multilevel lists, and other Word elements
• Created Visio flowchart for Confidential computer network and software system project
• Used MS SharePoint as repository for all project documents, including change management, revision histories, and tracking

Confidential

Technical Writer III

Responsibilities:

• Responsible for developing maintenance series handbooks for fourteen US Postal Service mail sorting machines using a CMS and XML, FrameMaker 8, and eight years of AutoCad experience doing markup, editing, and control of drawings.
• Developed computer network hardware and software installation, updates, and operating information in XML
• Participated in the development, in-process reviews, and validation of electro-mechanical hardware and computer network maintenance procedures
• Responsible for Statement of Work and Quality Assurance of Software Requirement Specifications (SRS), Software Design Document (SDD), Requirements Traceability Matrix (RTM), and other supplier deliverables
• Developed content compliant with published government and/or proprietary style engineering documents using FrameMaker, MS Word, Vasont (XML), Adobe Acrobat Professional, along with management, review, and updating of AutoCad electro-mechanical engineering drawings
• Demonstrate a highly analytical ability to learn new software products and authoring tools, create checklists to ensure tasks are completed as required, and make process improvement recommendations

Confidential

Technical Writing Supervisor

Responsibilities:

• Responsible for all administration, management, and training of 28 technical writers assigned to six technical writing groups, including the Tech Pubs Quality Assurance Department. Developed all training for Tech Pubs and QA personnel
• Managed project development and transition from unstructured to structured documents - FrameMaker 7.2 to Vasont CMS Administrator (DITA/XML)
• Developed new MS Access event tracking database to manage USPS Tech Pubs QA events and track USPS Maintenance Series (MS) handbook progress
• Redesigned and developed new Maintenance Series Handbook Development Guide for USPS Suppliers and USPS Maintenance Technical Support Center personnel
• Interviewed, hired, and trained all new technical writers and QA personnel
• Assigned technical writers to all handbook project assignments through Project Managers

Confidential

Technical Writer

Responsibilities:

• Performed complete field removal and replacement procedures on blood coagulation and medical diagnostic equipment in a manufacturing environment to write maintenance handbooks in MS Word. Product and handbook development included adherence to FDA and ISO 9000 requirements
• Assisted engineers with engineering design changes and offered input based on software installation and hardware repair procedures
• Developed software installation and operation procedures for blood coagulation and diagnostic equipment in MS Word, as well as developing user interactive training program for equipment software operation
• Developed and modified equipment engineering drawings for field service handbooks
• Developed other technical field service and training manuals using Microsoft Word and Adobe Acrobat Writer