SUMMARY:

• Designed, created, implemented, and maintained an Intranet knowledge base using the latest Wiki development tool, Confluence and HTML.
• Designed, created, collaborated with subject matter experts (SMEs), and managed numerous writing projects, including, document standards, users manuals, programming manuals and all training materials. Tested, edited, and published documents on paper, electronically, and as web content; maintained current releases of technical documents in numerous disciplines, including the Autobody Aftermarket, Chemical and Environmental Sciences, Banking and Financial industries, Computer Graphics technologies, and many national and international software applications.
• Edited numerous software manuals, on - line Help programs, and the web content for multiple web sites; voluntarily edited several romance and mystery novels.
• Designed and developed on-line Help programs for multiple software applications using several different online Help authoring tools.
• Successfully managed the projects and developed the progress calendar, team meetings, and deadlines for multiple software manual projects, an on-line Help project, a Getting Started Guide, and a Quality Assurance testing project.
• Developed and taught numerous software and business training classes; wrote course syllabi, training manuals, class workbooks, testing materials, and getting started guides for various software classes, Lexis/Nexis computer assisted legal research database, and ISO 9000 procedures and standards.
• Designed and developed interactive training tutorials for both the financial and automotive aftermarket industries; designed and developed numerous multimedia presentations for educational purposes and marketing campaigns using multimedia and presentation software programs and Visual Basic and .Net programming languages.
• Developed marking materials for promotional campaigns and printed advertisements, including: magazine ads, conference and sales brochures, and multimedia presentations to promote software products and company services.
• Created the layout and design for a nationally-distributed monthly publication; created and designed company and also product release newsletters.

EXPERIENCE:

Volunteer Editor

Confidential

Environment: s Microsoft Office 2007, 2010, and 2013, MS Word

Responsibilities:

• Edited multiple MS Word documents for a particular novel and edited many additional pages related to multiple projects.

Volunteer Technical Writer

Confidential, Johns Creek, Georgia

Environment: s:Microsoft Office 2007, MS Word, SnagIt, PaintShop Pro

Responsibilities:

• Wrote a guide for the Parent Teacher Association (PTA) Fall Festival; documented 13 annual events including Teacher Auction, Student Auction, and Silent Auction, the events that produced the most money so the PTA could fund teachers’ projects and classrooms.

Knowledge Base Developer

Confidential, Atlanta, Georgia

Environment: s: Confluence Wiki Language, Microsoft Office 2007, Oracle, SQL, UNIX and Windows2007

Responsibilities:

• Expanded on the design, programmed, and implemented an Intranet Knowledge Base using Confluence Wiki language for the Effects Engineering department to communicate important department standards, memorandums, monthly calendars, individual employee data, and all communications between co-workers, management, and Human Resources - with varying levels of accessibility to certain pages - within the Effects department; organized and added all pages to the Knowledge Base.
• Worked directly with the database administrator and studied to be the back-up administrator in his absence.
• My contract was originally for three months, but was extended an additional 6.5 weeks.

Senior Technical Writer

Confidential, Alpharetta, Georgia

Environment: s:Word 2000, RoboHelp 7.0, and 2000, Microsoft Excel 2000, Adobe Acrobat 5.0, SnagIt 5, PaintShop Pro, and Visual SourceSafe 6.0, Windows 2000

Responsibilities:

• Co-wrote on-line Help for an internationally distributed software product, DesignStudio, and won a Society for Technical Communication (STC) award of Merit for the online Help
• Co-wrote and edited the Getting Started Guide for DesignStudio, and also won an STC award of Excellence for both the paper and Acrobat online documentation;
• Redesigned and technically updated an existing online Help program for a custom software product, Designer
• Co-designed and co-wrote the OptioFAX User’s Guide, distributed in both print and Acrobat online formats
• Redesigned and rewrote the Getting Started Guide for OptioFAX distributed in both paper and Acrobat online formats.

Education Manager

Confidential, Atlanta, Georgia

Environment: s: Word 97, Microsoft Project, Microsoft Excel, PaintShop Pro, and VisioWindows NT

Responsibilities:

• Developed training curricula, wrote all training materials, and taught all training classes for Interactive Selling System (ISS) manufacturing software in both Windows NT and Windows 95 environments; tested all releases of ISS; wrote bug reports for ISS; contributed to screen designs as part of the Expert Usability Team.

Technical Writer - Consultant

Confidential, Macon, Georgia

Environment: s: Word 97, RoboHelp 4.0, Microsoft Excel, Hijaak Pro, PageMaker, and PaintShop Pro, and Windows 95

Responsibilities:

• Designed the layout, wrote and tested the documentation for nationally-distributed banking software, AccountFolio, using Word 97 in a Windows 95 environment; created graphics for both printed and on-line documentation using Hijaak Pro, Paint Shop Pro, and PageMaker; designed, wrote, and tested on-line Help for AccountFolio using RoboHelp 4.0.

Technical Writer

Confidential, Macon, Georgia

Environment: s:95Word 97, WordPerfect, Microsoft Project, Visio, Doc-To-Help 1.3Visual Basic 3.0, PowerPoint, Framemaker, Corel Ventura, Corel DrawUnix/Xenix System 5, Windows 3.1 and 95

Responsibilities:

• Designed, wrote, tested, and published both printed and on-line documentation for internationally-distributed software programs, PaintLogic and CollisionLogic, using Word97, Doc-To-Help, and PowerPoint in a Windows 95 environment; managed four people on three separate documentation projects.
• Designed, coded, and tested a multimedia training tutorial using Visual Basic 3.0 and 4.0 for Windows and created associated user documentation.
• Implemented Documentation Department Standards under which all current and future Confidential documentation was created;
• Implemented a Testing Department Standards under which all manual testing for the AlphaMix product was performed;
• Assisted with design and wrote text for multiple marketing campaigns;
• Participated in preparation for annual sales convention, National Autobody Congress and Expo (NACE), including booth design and created the visual presentation using PowerPoint, Compel/MediaBlitz, and Fractal Design Painter;
• Attended the convention as both a member of the technical and the sales teams and won the Sales Department incentive for highest sales on the first day of the convention two years in a row.

Technical Writer

Confidential, Honolulu, Hawaii

Environment: s: Word 2.0, WordPerfect, Hijaak for DOS, Novell, MS DOS, Windows 3.1

Responsibilities:

• Wrote and tested user documentation for AIRAM, a database management system for the Confidential using Word 2.0.;
• Project Manager for developing a package of legal consulting services, including: software training, systems consulting, and information management services known as LegalOne, marketed to the legal community of Hawaii;
• Co-wrote a proposal for a CAD/CAM project as Project Manager.

Information Systems Specialist

Confidential, Honolulu, Hawaii

Environment: s:WordPerfect, Ventura Publisher, PageMaker, Corel Draw, MS DOSWindows 3.1

Responsibilities:

• Provided Information System consulting and technical support to Confidential attorneys and staff members; developed course curricula, training materials, and conducted training classes for various legal applications, office management, accounting, spreadsheet, and word processing applications; developed a software library of legal applications and recommended software applications for various law firm needs; created and maintained 2 computer bulletin boards.