PROFESSIONAL EXPERIENCE

Confidential, Rosslyn, VA

Business Analyst

Responsibilities:

• Manage documentation for the Health IT Standards and Interoperability Division within the DoD / VA Inter - agency Program Executive Office.
• Provide program management support for the DoD Healthcare Management Systems Program Executive Office (DHMS PEO) including weekly and monthly reporting, documentation reviews, and SharePoint management.
• Coordinate the scope, expectations, deliverables and governance of 21 interoperable health data domain squads.

Confidential, Alexandria, VA

Senior Proposal Analyst

Responsibilities:

• Reviewed and prepared outgoing international Request for Proposal (RFP) for the Pecan industry, supporting Foreign Agriculture Service (FAS) as a member of a four person review panel
• Provided research assistance for Turkish market assessment, including information that was gathered to help introduce pecans and cranberries to Turkey.
• Reviewed proposals to ensure RFP compliance, as well as analyzed content against established criteria
• Provided comments regarding proposals which played key role influencing final decision.
• Provided other administrative assistance as needed including other reviews of literature and documentation edits.

Confidential, Reston, VA

Proposal Analyst

Responsibilities:

• Reviewed and revised resumes used for Department of Justice (DOJ) proposals.
• Utilized SharePoint to maintain and archive necessary MS Word documents.
• Initiated reviews and updates for out-of-date resumes to ensure bid requirements were met.
• Temporary position on site for client, Confidential .

Confidential, Potomac Falls, VA

Technical Writer

Responsibilities:

• Provided writing and editing services regarding computer hardware for Confidential Corp. and their customer US State Department Consular Affairs (CA)
• Conducted project testing (HW and SW) in a computer lab setting to write User Manuals and Testing Guidelines.
• Provided input for to streamline and revise the internal document process and approved style guide.
• Wrote Help sections for the web site highlighting new equipment to be used by Embassies and Consulates worldwide, including passport scanners and fingerprint readers.
• Worked closely with Subject Matter Experts (SMEs) performing Quality Assurance (QA) testing of document instructions for various hardware and programs.

Confidential, Vienna, VA

Technical Writer

Responsibilities:

• Provided writing and editing services for Confidential and Confidential, along with business documentation services for Confidential and General Services Administration (GSA).
• Coordinated team Peer Reviews, including resource management for document editing requirements for a team of 50+ people.
• Updated a new SharePoint instance to help alleviate an overloaded and outdated system.
• Received training on SharePoint design. Also gained experience with Adobe, Acrobat Writer. Also utilized MS Visio, Word, Excel, PowerPoint, and MS Publisher.
• Tracked and coordinated required DoD training requirements, and ensured that all team members completed Government mandated training. Enhanced verbal communication skills by giving seminar on documentation that was written to fellow team members.
• Tracked requirements and action items for quarterly meetings involving the Customer and Senior Management.

Confidential, Chantilly, VA

Technical Writer

Responsibilities:

• Transferred software test scripts from MS Word to IBM Rational, and placed test requirements into IBM Rational using Requisite Pro.
• Performed quality control to ensure information was transferred correctly for the purposes of software testing.
• Temporary position for CSC and their customer, the US State Department.

Confidential, Arlington, VA

Technical Writer 1 / Business Analyst

Responsibilities:

• Edited and proofread Defense Standardization Program (DSP) documents to ensure that they were prepared and maintained in accordance with policies set forth within DoD procedure manuals.
• Utilized the Government Printing Office (GPO) style manual for all document creation and review projects.
• Integrated technical changes into manuals used on ships and submarines by Confidential .
• Served as liaison between customer and other SMEs, and gathered research information later used collaboratively with engineers to include in revised document.
• Initiated projects in the DoD Acquisition Streamlining and Standardization Information System (ASSIST) online database, and updated format documents to MS Word templates.
• Received training from Defense Acquisition University (DAU) in classes: DAU 101 and Commercial Item Descriptions (CID).

Confidential

Intern

Responsibilities:

• Reviewed military-related literature in the Infantry library, and led provided research assistance for the autobiography of World War II veteran, Col. Bob Nett.
• Published book review for “The Longest Night” in the September - October 2007 issue of Infantry Magazine.
• Provided supervision and assistance to students in grades K-12.
• Previous education utilized to assist students with understanding challenging assignments.

Confidential, Columbus, GA

Customer Service Rep II

Responsibilities:

• Provided customer service by telephone, website tech support, store support for various credit card companies.
• Gained computer skills and aptitude by quickly learning a variety of in-house software throughout customer service career including: TS1, TS2, Pega, and Prophit.
• Tested and performed quality assurance services for any new in-house software which was later sold to various banks including Capital One.