TECHNICAL SKILLS:

ATM, Frame Relay, IP, SS7, VoIP; experience with TCP/IP, LAN/WAN, Ethernet, Solaris and Linux Unix, Clearcase, TL/1, SONET, SDH, LTE, IMS, SMSC, VoLTE, WiMAX, SIP, Natural, Java, ASP, JavaScript, Windows, StarOffice, MS Office, Captivate, Corel Draw, RoboHELP, RoboHTML, Visio, Interleaf, FrameMaker, SQL, C, SGML, HTML, XML, DITA, WordPerfect, TL9000, Photoshop 6.0, Paint Shop Pro, Epic Editor, Flash, Adobe Acrobat (PDF), Dreamweaver, Fireworks, Access, accounting, MySQL, Oracle, GSM, TDMA, CDMA, Crystal Reports, Snag - IT, Autoplay Media Studio, Lotus Notes, Versant, Demo Shield, FrontPage, AutoCad, StarTeam Caliber and Test Director, MadCap Flare, Net Fusion Objects, MS Project, PageMaker, SharePoint, Adobe PageMill, Adobe QuarkXpress, Click2Learn Toolbook, WebWorks, SCORM, Storyline 2, Camtasia, Multimedia learning, Moodle (Learning Management System), Access, Lotus Notes, Adobe In-Design, Common Information Model (CIM), Agile process, Beta tester for RoboHELP software, experience in power engineering, experience in user interface design and testing. Used ADDIE and Mager method to develop training.

WORK EXPERIENCE:

Confidential, Dallas, TX

Sr. Training Developer

Responsibilities:

• Creating training materials for online timekeeping systems for all Southwest employees.
• These modules are created using Captivate.
• Responsible for all setup and operations of the timekeeping systems.
• Used ADDIE and Mager method for training.
• Utilize Captivate, MS Office.

Confidential, Dallas, TX

Sr. Technical Writer, Information Developer, and Training Developer

Responsibilities:

• Created all of the documentation for an enterprise networking solutions including disaster recovery failover over a large geographic area.
• Documents include a DRP (Disaster Recovery Plan), network storage architecture, network architecture, and orchestration documentation.
• Manage the internal portals for the architecture and infrastructure team. Administrator of the JIRA ticketing and workflow system.
• Utilized MS Office, Visio, SharePoint, Storyline 2, and Captivate

Confidential, Dallas, TX

Sr. Training Developer

Responsibilities:

• Working on interactive courseware for military project at Boeing using MIL-HDBK-29612-3A.
• Used ADDIE method for training.
• Utilized, Acrobat Professional 11, Visio, Illustrator, Storyliine 2, Photoshop, MS Office, SharePoint, and Captivate, Snag-IT.

Confidential, Richardson, TX

Senior Manager of Documentation and Training

Responsibilities:

• Created and managed all documentation for next generation mobile core IMS and SMSC-Offload products.
• These products include mobile VoIP, universal messaging, presence, Cloud, VoLTE, IMS, SS7, and SIP.
• The documentation includes all, provisioning manuals, CLI, alarms, performance counters, EMS manuals, CDR specifications and other procedure-driven materials.
• Used Agile process model. Created the standards for the development process, documentation control, style guides, and templates.
• Create all of the training materials for each training class including CBT and classroom-based.
• Provided LMS (Moodle) administration for tracking purposes.
• Trained and manage 20 writers in India who support all Mavenir release documentation. his global writing staff are trained and mentored under my direction.
• Produced multimedia online training that is SCORM compliant using Captivate.
• Performed testing functions for the interfaces for over 35 products.
• Managed all documentation tickets until resolution.
• Managed all of the internal and external portals and knowledge base.
• Managed and created company blog sites as well as content.
• Used ADDIE and Mager method for training.
• Utilized FrameMaker 10, MadCap Flare, SharePoint, Acrobat Professional 9, Camtasia, Visio, Illustrator, Photoshop, Paint Shop Pro, and MS Office, Moodle, Solaris and Linux Unix, Storyline 2, SCORM, and Captivate.

Confidential, Richardson, TX

Manager of Documentation and Training/Lead Writer, Information Developer/Manager

Responsibilities:

• Created and managed all documentation for next generation mobile core IMS and SMSC-Offload products.
• These products include mobile VoIP, universal messaging, presence, Cloud, VoLTE, IMS, SS7, and SIP.
• The documentation included all, provisioning manuals, CLI, alarms, performance counters, EMS manuals, CDR specifications and other procedure-driven materials.
• Used Agile process model.
• Created the standards for the development process, documentation control, style guides, and templates.
• Create all of the training materials for each training class as well as executed the training in a classroom setting.
• Provided LMS (Moodle) administration for tracking purposes.
• Trained and manage 10 writers in India who support all Mavenir release documentation.
• This global writing staff are trained and mentored under my direction.
• Provided testing functions for over 20 products. Managed all documentation tickets until resolution.
• Produced multimedia online training that is SCORM compliant using Captivate.
• Managed all of the internal and external portals and knowledge base. Managed and created company blog sites as well as content.
• Utilize FrameMaker 10, MadCap Flare, Acrobat Professional 9, CVS, Camtasia, Visio, SharePoint, Illustrator, Photoshop, Paint Shop Pro, Moodle, Snag-IT, Solaris and Linux Unix, SCORM, Captivate, and MS Office.
• Created and managed documentation suite for WiMAX products for the Navini group.
• Documentation included quick start guides, maintenance guides, and operations guides.
• Utilized FrameMaker 7, Acrobat Professional 8, Visio, Illustrator, Photoshop, Paint Shop Pro, and MS Office.

Confidential, Irving, TX

Lead Writer/Course Developer

Responsibilities:

• Created and edited documentation for all Confidential diagnostic devices including specifications, circuit flow diagrams, software, and hardware.
• Created process maps, engineering diagrams, and Computer Based Training (CBT) projects for customers.
• Utilized FrameMaker 7, Acrobat Professional 8, Visio, Illustrator, Corel Draw, Photoshop, Captivate, Paint Shop Pro, WebWorks, and MS Office.

Confidential, Allen, TX

Lead Writer/Course Developer

Responsibilities:

• Created and managed all documentation for DWDM SONET and SDH fiber systems including all hardware/software specifications, provisioning manuals, procedure-driven materials. Created the standards for the development process, documentation control, style guides, and templates.
• Conformed to Telcordia standards.
• Created procedure-driven installation guides, operations guides, and maintenance guides for the end user.
• Tested both hardware and software for system verification.
• Created process maps, engineering diagrams, release notes and training materials.
• Presented training materials in a classroom setting.
• Used Agile process model.
• Created Computer Based Training (CBT) projects for customers.
• Provided classroom training on Xtera products.
• Lead a team of 3 writers.
• Managed all documentation tickets until resolution. Produced multimedia online training that is SCORM compliant using Captivate.
• Managed all of the internal and external portals and knowledge base.
• Managed and created company blog sites as well as content.
• Utilized FrameMaker 8, Acrobat Professional 8, Visio, Illustrator, Photoshop, RoboHELP, SCORM, Captivate, Paint Shop Pro, SharePoint, Snag-IT, Solaris and Linux Unix and MS Office

Confidential, Richardson, TX

Lead Writer

Responsibilities:

• Created all documentation for both ETM (Electronic Technical Manuals) and NATOPS manuals for hardware/software operations using the appropriate military specification. Work with AEHF, UHF, EHF, and VLF waveforms.
• Performed Windows/Unix application upgrades on hardware as necessary for software releases.
• Developed VoIP documentation for the voice component of both systems.
• Used Agile process model.
• Facilitated and lead meetings for IPR (In-Process Reviews) of the documentation and training with the customer as it progressed through the publications lifecycle.
• Produced multimedia online training that is SCORM compliant using Captivate.
• Tested both hardware and software for system verification.
• Lead a team of 3 writers located in Richardson Texas. Used ADDIE method for training.
• Utilized FrameMaker 7, Interleaf/Quicksilver, RoboHELP, Arbortext Editor (Epic Editor), XML (using DITA concepts), Word, Acrobat 7.0, Visio, SharePoint, SCORM, Captivate, and MS Project