Senior Technical Writer and Project Manager Resume Columbus, Ohio - Hire IT People

SUMMARY

Experienced business and technical documentation expert who has driven project initiatives by creating UML infrastructure documentation, persuasive business proposals, agile vision documentation, agile user stories, software requirement specifications in accordance with IEEE standards, detailed test plans, application user guides, and SharePoint libraries.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Senior Technical Writer and Project Manager

Confidential, Columbus, Ohio

Responsibilities:

Established project level of effort (LOE) analysis documentation, which were based on the performance results of weekly application stability reports.
The LOEs were devised to persuade upper management to migrate resources and application responsibilities to the highly efficient L1 IT service management team
Responsible for having helped the L1 department acquire code deployment and incident responsibilities for over 273 applications
Established a new L1 CCB Production Management SharePoint site for the purpose of distributing project and department documentation
Streamlined MyKnowledge help desk system article templates and format practices for increasing article creation efficiency and overall defect resolution response.

Senior Technical Writer and Project Manager

Confidential, Columbus, Ohio

Responsibilities:

Recovered a three - year patient registration migration software project in four months by improving cross team communication practices
Improved the process for prioritizing user stories and epics (a collection of project user stories) in Confidential ’s backlog, which resulted in increasing the software development team’s focus and in turn improved the functionality of product releases
Reduced release errors by individually investigating suspected issues, performing root cause analysis, collaborating with team members, and resolving the identified problem as quickly as possible