Technical Writing Returnship Resume

SUMMARY

Technically savvy and intellectually curious wordsmith with 15 years of experience translating complex ideas, concepts, and processes into learning experiences that are relevant, accessible, and memorable.
Passionate about teaching and learning. Expert at sourcing and distilling technical content for multiple audiences. Demonstrably disciplined, organized, and collaborative.

PROFESSIONAL EXPERIENCE

Technical Writing Returnship

Confidential

Responsibilities:

Reviewed and edited API documentation in GitHub for Confidential ’s internal live streaming and VOD orchestration applications, Confidential and Confidential .
Researched options, interviewed users, analyzed data, and developed documentation update strategy for internal Confidential Confluence content repository.
Communicated progress updates in daily standups.
Created business process plans with recommended processes for content lifecycle strategy.
Designed, planned, and delivered SharePoint Online communications site as a hub for Content Platforms department and its seven teams.

Consultant

Confidential

Responsibilities:

Ensured customer satisfaction by resolving Confidential Network issues within the period stated in the Service Level Agreement.
Coordinated information between suppliers and the Department of Veteran Affairs to enable electronic invoicing in Confidential Network.
Prepared, gathered, reviewed, and packaged loan applications for underwriters at Cadence Bank.
Assembled documentation packages for archiving.
Assisted Empowerment Resource Center CFO with preparation of its financials for audit by Federal donors.
Developed Excel templates and formulas to extract, scrub, and format raw data in preparation for load into QuickBooks.

Principal Technical Writer

Confidential

Responsibilities:

Collaborated with developers, product managers, and other SMEs to define processes, procedures, requirements, and specifications.
Authored and reviewed documentation including developer guides, administration guides, implementation guides, UI strings, messages, online help, embedded help, DITA - based topic help, and role-based security reference guides.
Cultivated and managed relationships with a multinational team of developers, product managers, SMEs, and other stakeholders distributed across multiple time zones.
Created, organized, and maintained project documents, such as topic planning, scope of work, technical requirements, milestone reporting, and project plans.
Monitored and responded to documentation forums to identify and address customer and employee questions.
Reviewed and edited peer content to address mistakes and answer questions about styles, standards, and processes.
Collaborated with Standard’s Committee to update and modernize the look and usability of online help for Oracle Applications Cloud.
Coded and supported team and project web pages in Confidential Confluence.

Technical Trainer, Curriculum Developer, Information Developer

Confidential

Responsibilities:

Updated and presented latest content and courseware for the company’s top revenue producing classes.
Designed and developed the application databases for core PeopleTools technical curriculum.
Supplied desktop support for the installation and upgrade of database, application, and web servers used by PeopleTools technical writers.
Liaised with DevOps to design, document, and update images for PeopleTools curriculum environments.
Trained developers on PeopleTools suite of products, including Application Designer, Security, Reporting Tools, Integration Broker, and PeopleCode. Continuously ranked in top 5% of instructors based on customer course feedback matrix.
Developed instructor and student guides, training outlines, job aides, and other training materials for two of the top three revenue producing technical courses at Confidential through four software releases.
Planned, developed, reviewed, and managed latest content for PeopleTools PeopleBooks, including Application Designer for Developers, Portal Technologies for Developers, PeopleTools Security, and Using PeopleTools.

Team Lead - Technical Training

Confidential

Responsibilities:

Trained developers and customers on HRizonTools technical products including, Application Designer, Security, and Reporting Tools.
Supervised and mentored five technical instructors providing feedback on performance goals.
Managed maintenance and deployment of machine images for technical curriculum environments.