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Technical Support Specialist Resume

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Conway, AR

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WORK EXPERIENCE

Technical Support Specialist April 2010 - present Confidential, Conway, AR Computer/IT Services

  • Assist Customer in Installing Printer Drivers and Fixing problem with their printers over the internet and also troubleshooting any other problem with software
  • Also sold various types of warranty and business software for current and future clients

Technical Support May 2008 - April 2010 Confidential, Little Rock, AR Telecommunications Services

  • Answered 70-80 calls a days for assist cusotmers with bill payment and price plan changes. Also worked on Blackberry Enterprise with other Blackberry rep around the country to help customer in business solutions

Technical Support October 2005 - April 2008 Confidential, Little Rock, AR Computer Software

  • Maintain Customer data base for customer in the local Floral system and to keep customer service computer system viral free and updated software version whenever an update is issues to company

Customer Service Representative September 2003 - September 2005 Confidential, Little Rock, AR Telecommunications Services

  • Assisted Customer in bill payment troubleshooting wireless problems with Voice mail and also price plan changes

EDUCATION Associate Degree, Business and Managerial Economics

CERTIFICATION CompTIA A+ CERTIFICATION Pulaski Technical

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