Technical Writers Resume Profile

Summary

Service IT projects through technical writing, business process requirements gathering, editing, and graphic arts, providing the project management documentation for the Software Development Life Cycle SDLC and Security Assurance of the ERP Planning keeping government specifications, which adhere to standards for quality, format, and style. Prepare complete plans for accomplishing publication and training tasks. Maintain ISO compliance of industry standards by creation of various technical and non-technical writings including SOWs, requirements, test scripts, trainer guides, SOPs, student manuals, and proposals for RFPs.
Certified Microsoft Professional for Word, Excel, PowerPoint, Outlook and Project Develops learning content, and demonstrates ability to present complex technical information in a simplistic and clear manner, acting as technical liaison keeping the facilitation of Cultural Diversity considerations, and documentation of Security Assurance Compliance, and Project Management tools. Manages and writes technical manuals, publications, proposals and logistics support documentation. Ensure the accuracy and adequacy of each publication, including in-process and final review. Keeps compliance of all applicable specifications concerning standard validation, and change-verification.
SKILLS Technical Writing Presentations Graphics -- Documentation Writing Instructional Design Testing Software Training Facilitation Integrations Desktop Coordination Administration Helpdesk Lead Installations and Configurations Quality Assurance Documentation

SOFTWARE/SYSTEMS PROFICIENCY

PeopleSoft, Microsoft Word, Access, Excel, PowerPoint, Outlook, Project, Blackboard, Moodle, Captivate, Dreamweaver, FrontPage, Macromedia e-Learning CourseBuilder for Dreamweaver MX Extension, Macromedia Flash MX, Macromedia DevNet, TOOLBOOK, Macromedia Authorware 7, Qarbon ViewletBuilder 4, WebCT, Fullshot, SnaGit, SHAREPOINT, Presentation, Robohelp, Illustrator, Visio, Paintshop, Photoshop, Eudora, GroupWise, People Soft, Lotus Notes/Organizer, Paradox, Business Objects Macintosh Products Dos, Cobol, Basic, JavaScript Financial Databases, Medical Logistics Databases, Governmental Professional Databases ATF/DOD/DOJ Helpdesk Databases Heat, Remedy, DP-Umbrella , Caliber, Bugzilla, NT Novell Netware UNIX Oracle Lotus, O/S 2 LAN/MAN/WAN s , Windows9x, Windows Professional, 2000, XP

SERVICES PROVIDED

Provide technical writing requirements for SDLCs New requirements identification and strategies Liaison facilitator/communicator of complex/technical information Training and user-support tools and solutions creation Develop course curricula for various proprietary software and databases Interview, assess, and analyze front-end project discovery business process Scheduling and performance control Consultation of focus group of SMEs, managers, and power-users Graphics and presentations, visual designs, and prototyping of CBT learning End-user needs analysis front and back-end assessments Utilizes the ADDIE model and incorporates innovative methodologies Creation of alternative blended-learning Total quality principles and concepts Usability testing/quality assurance security Monitor and coordinate the training implementation of both proprietary software systems industry specific software and Commercial-off-the-Shelf COTS software Creation of instructorless or self-paced programs, often multimedia courses or segments on websites focusing on four areas: design, factors affecting learning, communication, and examination of common instructional methodologies for use in the training such as tutorials and simulations

TOOLS DEVELOPMENT

Style Guides, User Learning Guides, Participant Workbooks, and Trainer's Manuals, Requirements Documents, Proposals, SOPs, Scope Document, RFPs, SOWs

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