SUMMARY:

Senior technical writer with over 14 years of experience seeks a position in the St. Louis area that will allow me to add value to a mature organization while deepening my technical writing and project management skillsets.

WORK EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Working with IT security auditors, create System Security Plans for the NIST 800 - 53 and NIST - HIPAA compliance initiatives for ESI’s largest client, the Department of Defense
• Drafted, released, and maintained templates to support creation of the System Security Plans
• Application Description Narrative Template
• Technical Description Narrative Template
• Application Risk Assessment Template
• System Security Plan Template
• Drafted, released, and maintained documentation to support the audit effort
• HIPAA Guidance
• HIPAA - NIST Questionnaire
• HIPAA Application Threat/Vulnerability Rating
• Application Controls Spreadsheet (ACS)

Confidential, Nashville, TN

Technical Writer

Responsibilities:

• Update and maintain all customer-facing technical documentation for CareLogic, DrFirst, Emdeon Clinician, and Soffront CRM
• Redesign and update CareLogic help file system using RoboHelp
• Update and maintain all CareLogic user guides
• Proofread monthly newsletter that is sent to 1700+ recipients
• Liaise with department heads and customers to define and establish documentation needs for all Confidential applications used by our customers
• Establish, communicate, and maintain documentation standards
• Analyze product and business analyst project requirements to determine types of documents needed
• Collaborate with systems and development staff to collect and interpret technical information
• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts
• Member of Communication Impact Team, which was formed to address internal communication issues identified in employee survey feedback

Confidential, Franklin, TN

Project Coordinator

Responsibilities:

• Rolled out new security awareness campaign
• Assisted in creating new security awareness campaign to be rolled out to over 90k employees
• Compiled awareness content for development into a course for all new employees
• Coordinated with Corporate Compliance to ensure all existing laws, regulations, and directives (HIPAA, SOX, PCI, HITECH, etc.) are addressed in both awareness and training
• Leveraged internal CHS security resources to analyze security standards and exceptions
• Updated and redesigned security and compliance presentation shown to all new hires
• Screened and interviewed contract technical writer candidates; made hiring recommendations
• Screened and interviewed contract project manager candidates; made hiring recommendations
• Led effort to roll out Lean PM conventions to all SSC project plans
• Initiated effort to train fellow team members on MS Project
• Served as project coordinator for the following projects:
• HITRUST
• Credant iSeries Controls
• Software licensing
• Security awareness
• Member of Lean PM Committee, a 9-member group that provided support and guidance to project managers throughout CHS

Confidential, Franklin, TN

Technical Writer

Responsibilities:

• Wrote the Security Strategy and Compliance Service Catalog by partnering with members of the Threat and Vulnerability Management team (TAVM) and various information security personnel
• Wrote end user, corporate user, and approver documentation for two identity management processes in the Identity Self-Service application
• Wrote an end user job aid for the ActiveRoles Server application

Confidential, Nashville, TN and Chicago, IL

Contractor

Responsibilities:

• Helped build DeloitteNet Product team site using SharePoint 2010 - the first team site in the firm to use SP2010 by creating and modifying views and web parts
• Migrated existing content to new team site based on communications with DN product owners

Methods Analyst

Confidential

Responsibilities:

• Led the Enterprise Sustainability (ES) method migration effort to RMC
• Helped lead the Mergers and Acquisitions (M&A) method migration effort to RMC
• Helped lead the Privacy method migration effort to RMC
• Analyzed method elements to determine most efficient way to load content
• Linked method elements in RMC to ensure the methods could be assembled for publishing
• Prioritized work to keep projects moving forward at all times
• Created reports to track migration progress and allocate resources
• Migrated graphics and put a process in place to improve quality of sub-par graphics
• Reported on migration progress during weekly team calls
• Analyzed and reconciled content discrepancies
• Shared RMC best practices with Confidential
• Coached Confidential members on RMC processes
• Supervised work performed by colleagues in Hyderabad, India
• Documented processes for using RMC
• Performed extensive quality assurance (QA) checks on methods
• Reported QA findings
• Corrected the necessary method elements in preparation for publishing
• Reported technical errors and problems to ITS

Technical Writer/Editor

Confidential

Responsibilities:

• Updated the DeloitteNet Governance Plan for DN 2.0

Technical Writer/Editor

Confidential

Responsibilities:

• Migrated intellectual property resulting from Confidential ’s acquisition of BearingPoint

Technical Writer/Editor

Confidential

Responsibilities:

• Edited method content, verifying that every element conformed not only to Confidential ’s writing standards, but to the standards set for each method
• Ensured legally risky language was removed and/or replaced in method content
• Loaded content into Confidential ’s proprietary tool for HTML posting
• Tested and corrected new content in each publish to maintain the visual and informational integrity of each method
• Wrote and produced radio commercials
• Voice over artist