Document Specialist Resume Atlanta, GA - Hire IT People

SUMMARY:

Technical Writing: Fundamental skills in business writing including: producing TEMPeffective email, letters, inquiries, proposals, and manuals wif emphasis on audience analysis, document design, content organization, clarity, and correctness
Instructional Design: Capability of analyzing, designing, developing, implementing, and evaluating informative and instructional content to a target audience wif an emphasis on engaging narrative that fosters retention and practical application
Professional Editing: Essential skills in copy/comprehensive editing for print and web media including: the use of print markup, MS Word styles, HTML/CSS, APA, and CMS
Technical Expertise: Ability to incorporate and utilize technology and software applications including Microsoft Word, Power Point, Excel, Publisher, Visio, Adobe Acrobat, Captivate, Snagit, JIRA, Fuze Digital (CMS), WebEx, Teams, and SilverPop
Soft Skills: Quick learner, growth mindset, communication skills, self - promotion skills, caring about company success, willingness to learn, self-supervising, dependable, good attitude, cooperative

PROFESSIONAL EXPERIENCE:

Document Specialist

Confidential - Atlanta, GA

Responsibilities:

Provided large national law firms wif numerous Word and PDF related services including pdf-word conversions, complex styling, auto-numbering, cross-referencing, mail merges, fillable forms, discovery responses, document cleanup/stabilizing, TOC/TOA generation, redlines, redactions, revisions and proofreading
Coordinated all aspects of the document process workflow including, intake, analysis, assignment, review, quality assurance, record keeping, communication, technical assistance, best practices, deadline adherence, and risk management
Demonstrated a "we have the same goal" attitude toward my team members and ensured clients received a quality work product
Adjusted time management in regard to staff capacity, workload, client expectations and processes to ensure tasks were addressed and completed appropriately, timely, and to the client's satisfaction
Regularly shared insight wif the team on production techniques or methods to increase productivity and reduce rework
Recognized that the results of my team directly impacted the client's ability to do their best work for their own clients and how that relationship affects the client/ Confidential relationship

Technical Writer

Confidential- Atlanta, GA

Responsibilities:

Managed company noledge base consisting of over 600 articles, guides, instructional videos, and release note documents
Responsible for content organization, generating new content, making updates, and analyzing content for usability, clarity, and accuracy
Restructured the noledge base from a support tool only, into a primary resource for the company's software technical documentation
Created a master catalog of every document for easier management and reporting
Assisted in the coordination and delivery of client notifications involving software releases, emergency pushes, and scheduled/unscheduled maintenance
Involved in the hosting of a biweekly Lunch & Learn session, including planning, setup, and administration
Worked wif the senior communications specialist, business analysts, and project managers in analyzing, designing, developing, and implementing a new client training curriculum and course content

Proposal Writer

Confidential - Ball Ground, GA

Responsibilities:

Coordinated the proposal development and submission processes involving collaboration wif sales, marketing, subject matter experts, legal, human resources, and executive management
Positioned varied solutions ranging from client computing, client services, servers and storage, wired and wireless networking, audio/visual environments, as well as, recruiting, consulting, and staff management services
Responsible for response evaluation, research, outlining, drafting, editing, compliance, correctness, clarity, concision, narrative flow, visual design, proofing, and printing
Developed boilerplate and re-use materials, style conventions, and branding
Maintained an online Proposals/RFP noledge-base and proposal-sharing website
Prepared and submitted 60+ responses resulting in several wins and generating substantial revenue