Summary

• Experienced Front End UI Developer / Information Architect / Senior Technical Writer with a diverse background in Information Technology covering software and Web cloud applications, networking and wireless systems, computers, servers to complex large systems / data centers, with emphases on: XML DITA Architecture and Implementation, XML DITA Software Engineer, Front End UI, Web Authoring and Responsive Design, Content Conversion and Migration, Content Strategy and Reuse, Knowledge Management End User Documentation, Online Context Sensitive Help Systems API Guides, Use Cases, and Wire Frames Instructional Design, e-Learning / Video Tutorials with Interactions and Quizzes, Instructor-Led Training, Instructor and Students Guides Service Delivery and Product Support Business Operations and Internet Business Development.
• Specializing in solving complex communication issues by evaluating, architecting, engineering, automating, migrating, converting, authoring, and implementing technical communication solutions that deliver content anytime, anywhere, on any device. The solutions reduce production and support cost, increase speed of content delivery, and improve customer product satisfaction, by using structured authoring, single sourcing, content reuse, automation, and multi-channel publishing to deliver interactive content and media across any device.

Applications Skills

XML DITA Architect, XML DITA Software Engineer, DITA-OT, XSL / XSLT / XSL-FO, Front End UI Development, Web Authoring, HTML5 / CSS3, JavaScript / jQuery, Bootstrap / Foundation / Skeleton, Ant Build Scripts, JSON, Agile, SDLC, SVN / Git, Topic-based Authoring, Single Sourcing Content, XMetaL, oXygen, Astoria CMS, Stilo Migrate, Metadata / Taxonomy, Style Sheets, Eclipse Infocenter, SDL Contenta / SDL LiveContent, S1000D, Arbortext, Localization, FrameMaker, RoboHelp, SnagIt, Photoshop, Author-it, Captivate, e-Learning, Articulate, Acrobat, EPUB, Sigil, InDesign, Word, Excel, Visio, PowerPoint, Adobe Air, SharePoint, Style Guides

Experiences

Confidential

• Analyzed and resolved issues on an early implementation of SDL Contenta and SDL LiveContent including issues with applicability, business rules, CSDB, publishing, reason for update, validation, workflow, cross browser compatibility, and resolved issues with SDL LiveContent dynamic content transformation.
• Customized SDL LiveContent front end UI through the use of API calls, XSLT, and JavaScript programing to create custom UI messaging, error handling, enhanced tear off media types, skin selection, content step marking, and additional navigational menus.
• Customized S1000D XSLT, JavaScript and CSS style sheets for custom dynamic content delivery.

Confidential

• Automated the creation of XML DITA topics by creating custom Ant build scripts to programmatically import data from information models, including metadata for dynamic content delivery, to batch create and populate topics. Automated the creation of XML DITA maps by creating custom Ant build script to programmatically populate DITA maps with topic references.
• Automated the processes of converting HTML to XML DITA and the migration into CCMS by creating custom build scripts to programmatically batch convert into DITA topics and populate DITA maps with topic references. The process was successfully used to convert multiple Eclipse help projects into DITA topics and maps resulting in significant time and cost reduction.

Confidential

• Architected, engineered, and implemented XML DITA topic-based structured authoring created and delivered DITA and XMetaL training and best practices authored DITA topics / maps, migrated content into DITA topics, API references, and release notes created and embedded within the DITA topics e-Learning / Video Tutorials DITA Open Tool Kit, DITA for Publishers, and XMetaL transformations customized and branded XSLT, XSL-FO, CSS style sheets to publish various formats including HTML, PDF, and EPUB.
• Architected, engineered, and implemented multiple Eclipse Information Centers to serve as the company's central information portal for the publishing of and direct linking to content within the information centers and to content on other platforms and information systems by creating solutions that bridged multiple platforms and operating systems Linux, OS X, and Windows .
• Front end UI customizations for Eclipse Information Centers and WebHelp deliverables.
• Customizations and specializations XSLT, XSL-FO, CSS created and deployed for both DITA-OT and XMetaL. Transform customizations included programmatically selecting specific map and topic element content during publishing and positioning the content onto the cover and into running headers and footers.
• Created custom Ant build scripts for unattended publishing of DITA content in various formats.

Confidential

Designed, created, compiled, and published instructions and procedures in HTML and PDF formats converted content tagging Word to FrameMaker to XML / DITA for XMetaL / SDL Contenta CMS.

Confidential

Designed, created, compiled, and published Instructor and Student Guides, delivered with embedded Captivate e-Learning / Video Tutorials through a SharePoint Web site.

Confidential

• Designed, created, compiled, and published User's Guides and Help Systems, and API for software products and handheld devices delivered in PDF, RoboHelp, XML PDF Forms, and Adobe Air formats.
• Designed and created a product Certification Training Program delivered using e-Learning Tutorials.

Confidential

• Designed, created, compiled, and published User's Guides, Manuals, Requirements, Use Cases, and Wire Frames for computer desktop software and Web-based cloud applications, delivered in RoboHelp, PDF, Windows Help CHM , Adobe Air and localized formats, using single sourcing output, co-branded and white labeled version created for joint ventures with Carphone Warehouse, Comcast, DSGI, Gateway, HP, Packard Bell and Sony.
• Recipient of the Society for Technical Communication STC Southern California Online Communication Award for the Spare Backup Product Support Web Site.
• Designed and created an Adobe Air Product Support Tool and Product Support Training Program to outsource Level 1 Customer Care and for the delivery of in-house training to Level 2 Customer Support.
• Designed and created a Project Implementation Plan for the localization and internationalization for both Spare Backup and Sony My Memory Center products.
• Established a Quality Assurance and Source Code Management process for all documents using TestTrack Pro and Subversion SVN .
• Selected and implemented a style guide used across all communications and publications.

Confidential

• Created and designed the Use Cases, Wire Frames and Feature Specifications for a new networked mail order application outsourced the application development, designed and implement the network, created the end user application training, submitted enhancements and redesigns as part of the SDLC.
• Programmed and maintained the company's mail order application including the batch processing of data to interface with third party shipping and credit card billing applications.
• Designed, created and implemented the company's first network and Web site with online order entry.
• Designed, created and maintained all training courses and materials for in-house custom software products and store operation procedures.
• Operations Manager for of all specialty food locations, mail order production, and Internet business.

Confidential

• Instructional Designer, Course Developer and Instructor of performance based educational curriculum for IBM's large-system computers including software problem determination, hardware service and support.
• Collaborated with an international team of course developers to create an international large-system training program using an ADDIE model and delivered in a performance-based equipment training PBET methodology. Course topic content created using Script / GML. Received an IBM Service Education Teamwork Award for the team's development of an international large-system training program.
• SME and liaison between Service Education, IBM Service Delivery and IBM plant locations.
• Received an IBM Midwestern Area Mangers Award for leadership in developing the courseware to mobilize the IBM Marketing and Sale force.