Sr. Technical Writer & Knowledge Transfer Analyst Resume Merrimack, NH - Hire IT People

SUMMARY:

Specializing in the transfer of complex technical knowledge from those who create (or curate) the technology to those who need to utilize it, whether internal or external.
Skills include developing the original concept, planning the project, sourcing the knowledge, creating templates, writing or leading other writers, code samples, graphics, editing, testing effectiveness and final publication.
Documents include reference, marketing collateral and corporate communications. Formats include hardcopy or web - based documents plus multimedia.
Supported multiple teams and projects concurrently while utilizing Atlassian JIRA and other tools to manage efforts. It is important to note that for technical writing to succeed, it must be done from the perspective of the technology consumer who often does not receive, process or utilize information in the same manner as the technology producer.
Created Microsoft SharePoint based online reference center at Confidential
Won Gold Award for best technical how-to article in international journalism competition
Created exhibits to support technical guides, articles, case studies, book content and reports
Interviewed end users then prepared customer success case studies for GoDaddy
Invited by NSA, cleared by the White House, to interview the agency s CIO for an article on the Cloud
Founded and managed a firm that created software used by Wall Street, major banks, CBOE, DoD, etc.
Technologies utilized include Atlassian JIRA, JAMA, MS SharePoint, HTML, MS Office, Publisher and others
Analyzed portal user experience, identified navigation issues and designed new UI UX for Confidential
Rewrote documents for complex products that eliminated confusion and increased sales for a software firm
Designed and presented classes at technical conferences in the U.S., Europe and Asia
Wrote winning technical proposals landing $850,000 in US DoD contracts in cyber security
Authored one of the ten most referenced/read article in 35+ year history of Network World Magazine
Co-authored study of historic covert intelligence project for CIA s journal and website

PROFESSIONAL EXPERIENCE:

Confidential, Merrimack, NH

Sr. Technical Writer & Knowledge Transfer Analyst

Responsibilities:

Analyzed existing technical documentation processes and systems within Confidential ’s Pricing and Cash Management Services group (FPCMS) to identify areas of weakness or inefficiencies.
Reduced complex reports that were difficult to garner value from into a simple format that - in seconds - presented areas of critical need.
Developed training materials and performed training sessions to teach subject matter experts (SMEs) how to create content that meets company policies.
Tools used, in addition to all of MS Office, include HTML, XML, eContentPro, Eureka, PowerPivot, Publisher, and others.

Confidential, Merrimack, NH

Senior Technical Writer

Responsibilities:

Developed new Microsoft SharePoint based technical reference center for software application developers utilizing Oracle, Informatica and RHEL.
Created collateral materials for internal marketing.
Designed, edited and published quarterly newsletter.
Established a customer success story program.
Analyzed portal user experience, identified navigation issues and designed new UI UX.

Confidential, Hollis, NH

Freelance/Consultant

Responsibilities:

Established consulting practice to provide services to different companies and organizations, some of which are listed below:
Provided research, writing and consulting services in Electronic Warfare/Electromagnetic Spectrum Operations (EW/EMSO) to support the company’s clients and the U.S. Air Force.
Jointly researched WWII and Cold War CIA stealth boats designed for infiltration into “unfriendly” waters.

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Sr. Technical Writer & Knowledge Transfer Analyst Resume

Merrimack, NH

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